D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: tiim_ on August 18, 2013, 10:12:09 PM
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Hi,
I switched my old dir-615 to dir-835.
My internet modem is a netgear ADSL2+ modem. (DM111P)
The internet works fine on the dir-615, no issues what so ever.
But when I plug it into the dir-835, no internet connection what so ever.
Is it a compatibility issue? But just thinking at this day and age, that shouldn't really be a problem?
I have tried everything I could possibly do, restarted all modems, reseted all modems, changed cables, booted up with the correct procedures, used the CD that came with the dir-835, updated firmware.
It did work at the very beginning but only for a week, then now I haven't been able to get it back connected to the internet. It's not a faulty product because I've already swapped it.
I'm not a complete know it all for these things but I'm not an ***** either.
So any help or reply will be extremely appreciative.
So hopefully it's just a few setting i have to adjust.
Cheers for your time!
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Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Internet Service Provider and Modem Configurations
- What ISP Modem service link speeds UP and Down do you have?
- If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://cognitiveanomalies.com/cisco-nat-how-nat-works/). To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
I recommend bridging the DSL modem. Also the DSL modem may already use 192.168.0.1 as a default modem web page address which D-Link routers use as well, you'll need to possibly change the 835's default router address from 192.168.0.1 to 192.168.1.1.
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Thank you for the reply, Will do all of this now and get back to you in a quick hurry!
Cheers !
HW is A1,
FW is 1.04
I'm in Australia
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Done all of that. No prevail. Tried so many other options aswell.
I thought maybe upgrading things can be much easier. I guess not.
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If you connect you PC to the 835, can you access the routers web page at 192.168.0.1 using IE or FF?
Ok, so plugging in your PC directly to the DSL modem, what IP address does it get from the modem? I presume it should be a 192.168.0.something or a 192.168.1.something?
3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired PC while testing.
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
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Any status on this? ???