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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: elshagon on October 01, 2013, 08:26:14 PM

Title: DIR-651 Disconnects every 30 minutes
Post by: elshagon on October 01, 2013, 08:26:14 PM

The connection up time resets to zero after exactly 30 minutes.  I've tried installing the newest firmware but the problem persists.  I've only had this problem for the last few days and can't find a solution trying numerous searches and fixes.  My pc's are connected via cat5, I only use wireless for smartphone connections.  The internet drops briefly each time the connection resets, which effects streaming video and downloads reset.  I have Comcast internet with a Motorola modem.  The modem interface indicates its had a constant connection for 59 days.  Any troubleshooting help appreciated.

Title: Re: DIR-651 Disconnects every 30 minutes
Post by: FurryNutz on October 02, 2013, 10:51:50 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://cognitiveanomalies.com/cisco-nat-how-nat-works/). To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS (http://vonage.nmhoy.net/qos.html) or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS (http://en.wikipedia.org/wiki/Quality_of_service) or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 (http://en.wikipedia.org/wiki/Ipv6) is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI (http://en.wikipedia.org/wiki/SPI) to test.
• Enable uPnP (http://en.wikipedia.org/wiki/Upnp) and Multi-cast Streaming (http://en.wikipedia.org/wiki/Multicast) under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server (http://forums.dlink.com/index.php?topic=48695.0) feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)

Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0)

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
• If you have any of these options, Try turning OFF or ON Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable (http://forums.dlink.com/index.php?topic=50738.0) Under Advanced/Advanced Wireless.
• Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

Title: Re: DIR-651 Disconnects every 30 minutes
Post by: elshagon on October 02, 2013, 12:34:10 PM

Thanks for your help.  I finally got it working again, but I'm not sure exactly what did it.  I swapped out cables, unplugged both modem and router, and disconnected two HDHomeruns.  After that it hasn't disconnected again since this morning.

Title: Re: DIR-651 Disconnects every 30 minutes
Post by: FurryNutz on October 02, 2013, 12:42:57 PM

what model modem do you have and what are these HDHomeruns?  ???

Hope it's working better for you.

Title: Re: DIR-651 Disconnects every 30 minutes
Post by: elshagon on October 05, 2013, 05:45:20 PM

So I'm back to the modem connection up time resetting every 30 minutes exactly.

1.  Comcast internet
2.  Motorola SB6121 Modem
3.  Router DIR-651 Firmware Version :    1.10NA , 2, June, 2011
4.  I've disconnected the HDhomeruns with no difference (they are tv tuners)

All computers are wired (wireless only used for smartphones).  I've made sure all the configuration settings in the router and pc's are to your guidelines.  I've swapped cables (Cat 6) no help.  I connected straight from the modem to the pc and have no dropped internet when not using the router.  Just can't figure out why the routers connection up time keeps resetting after 30 minutes.  

Recent logs:
Oct 5 18:12:04   daemon.info: dnsmasq[2139]: using nameserver 75.75.75.75#53
Oct 5 18:12:04   daemon.info: dnsmasq[2139]: using nameserver 75.75.76.76#53
Oct 5 18:12:04   daemon.info: dnsmasq[2139]: reading /etc/resolv.conf
Oct 5 17:42:05   daemon.info: dnsmasq[2139]: using nameserver 75.75.75.75#53
Oct 5 17:42:05   daemon.info: dnsmasq[2139]: using nameserver 75.75.76.76#53
Oct 5 17:42:05   daemon.info: dnsmasq[2139]: reading /etc/resolv.conf

Title: Re: DIR-651 Disconnects every 30 minutes
Post by: FurryNutz on October 06, 2013, 12:55:28 PM

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Then try upgrading FW to v1.11 using the >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)