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The Graveyard - Products No Longer Supported => Other D-Link Products => DHP-306AV => Topic started by: crispi on October 08, 2013, 02:43:20 AM

Title: DHP-W306 Powerline stopped working
Post by: crispi on October 08, 2013, 02:43:20 AM

Hi there.

I have a 3 piece kit - the uplink device, the switch, and the wireless access point.
The AP stopped communicating with the uplink, and all attempts to make it so have failed.

I have tried going back a firmware version (1.01 from 1.03).
I have tried going back to factory settings
I have tried going back to the default encryption key (HomePlugAV)
I have tried pressing the setup button on all 3 devices (* see below)
I have tried removing the uplink and switch devices from the access point's powerline devices
(** see below).

Now, interestingly:

* - Pressing the setup button for two seconds on the AP doesn't cause the "house" LED to blink.
** - Trying to add the devices again gives the following web error:
"Unable to add or update a member."

Help/

Chris

Title: Re: DHP-W306 Powerline stopped working
Post by: FurryNutz on October 08, 2013, 07:02:55 AM

Wireless Configurations

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers.
• What wireless modes are you using?
• 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?

I also recommend that you phone contact your regional D-Link support office for immediate help and information regarding this.

Title: Re: DHP-W306 Powerline stopped working
Post by: crispi on October 08, 2013, 07:25:38 AM

No, the wifi works fine. Ethernet works fine (but without a connection to the PLC network, both are isolated). It's the PLC part that's not working.

Title: Re: DHP-W306 Powerline stopped working
Post by: FurryNutz on October 08, 2013, 07:28:06 AM

Ok, I would contact D-Link on the Phone, not email, Phone and ask about this.

Let us know how it goes.