D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: pbuhr on November 20, 2013, 02:51:32 AM
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I just bought a DNS-320 LW and tried to use the setup wizard. I quickly got stuck because the wizard does not find the NAS.
The NAS is properly seen by the network (it got an IP from my router's DHCP - 192.168.0.2), I could even map a network drive.
Then I wanted to register the device to mydlink but the only way obviously is to use the wizard. But the wizard does not see my DNS-320LW...
When I connect my PC directly to the NAS, the wizard sees the NAS but I have no internet access... Therefore I still cannot register to mydlink... Even when wifi is activated on my PC (thus having a direct connection to the NAS with my cable, plus a wifi connection to the router with internet access).
My web browser is able to connect to internet, but the wizard obviously cannot...
How can I register to mydlink ?
Thanks for your help
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Exactly the same problem... Any help?
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Do you have DHCP enabled on your router? Is UPnP enabled?
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Do you have DHCP enabled on your router? Is UPnP enabled?
Yes, DHCP is enabled (the NAS got 192.168.0.2, the router has 192.168.0.1 and the PC I'm running the wizard from has 192.168.0.6)
UPnP is also enabled...
Actually, everything works well : I can see the NAS from the computer (and upload files), from my connected TV...
The only thing that does not see the NAS is the dlink config wizard, which is the only way to register to mydlink (and therefore to access my NAS from the Mydlink IOS app)...
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What firmware version are you using? Did you download the latest Wizard from mydlink.com/support? In some cases there are dependencies between the firmware version and Wizard version.
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What firmware version are you using? Did you download the latest Wizard from mydlink.com/support? In some cases there are dependencies between the firmware version and Wizard version.
Yes, latest firmware downloaded 2 days ago :
Current NAS Firmware Version : 1.03
Firmware Date: 09/04/2013
I tried several wizards : the one provided on the CD, the one available on the dlink website (DNS-320LW_sw_revA1A2_1-0-2-3_eu_en_20130225 (EU setup Wizard)) and the one provided by the dlink support tonight (DNS-320LW_Setup_Wizard_EU_v1.0.2.2_01242013)
Thanks again for your time and help
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You also may want to try rebooting your router for good measure.
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You also may want to try rebooting your router for good measure.
Also tried already...
Couldn't it be something like the wizzard is looking for the NAS in a specific IP range ? or even a specific IP ?
Or is it my router ? (it's a french Livebox) ? Do you know what protocol or ports need to be open ? Even when deactivating the router's firewall it does not work...
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Okay. . . Go to the http://tsd.dlink.com.tw website and select "DNS-320LW" . . . are the same Wizard versions listed there?
As a test, is there another router you can temporarily use to register the device and then swap it back on your network? In the interim, I'll see if I can get one of our resident router gurus to look at this thread. ;)
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If you have access to a switch, connect the PC and NAS to the switch and connect the switch to the router. This approach may reconcile any conflict.
What is your ISP, modem make/model, and router make/model?
Where are you located? (France?)
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Okay. . . Go to the http://tsd.dlink.com.tw website and select "DNS-320LW" . . . are the same Wizard versions listed there?
Yes, there are the same wizard versions. By the way, I have the same issue with the Storage Utility...
As a test, is there another router you can temporarily use to register the device and then swap it back on your network? In the interim, I'll see if I can get one of our resident router gurus to look at this thread. ;)
I'll try to take the NAS to some friend's place this week-end and see if it works better there.
Thanks for having your gurus looking at it
If you have access to a switch, connect the PC and NAS to the switch and connect the switch to the router. This approach may reconcile any conflict.
Sorry, I don't have a switch yet.
What is your ISP, modem make/model, and router make/model?
Where are you located? (France?)
ISP : Orange
ISP's Modem-router : Livebox 2 ZTE (ZXV10H202N)
Livebox is not known as being very "open",, I wouldn't be surprised if it came from it...
I'm located in France.
Thanks again for your time and your help
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Tried all of these, but no luck at the end... the same problem.
The Storage Utility also not founding the NAS.
ISP's Router: ZTE ZXV10 H201L
ISP: Hungarian Telekom (T-COM)
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My problem seems to be solved. My device is DNS320L. I use Windows XP.
This is what I did that worked for me.
Ensure that java is up to date.
First, I flashed the firmware with the latest version which was obtained here: http://tsd.dlink.com.tw/
The file is: DLINK_DNS320L(LW).1.03b04(3.07.0904.2013).zip
Then I ran the setup wizard which was downloaded here: https://www.mydlink.com/support#
The file is here: http://d2okd4tdjucp2n.cloudfront.net/DNS-320L_Setup_Wizard_CA_v1.0.0.0_04242012.zip
Lo and behold, setup was completed and I was able to register my device on mydlink.
After registering the device, I logged out, rebooted the device, logged in again, and device is shown, and files on the hard disk are displayed.
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Didn't work for me, still stuck with my problem...
I'm thinking about selling my NAS :-\
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Finally solved !!
;D ;D ;D ;D
I was using windows 8.1. => It obviously does not work with windows 8.1 (even when deactivating firewall, antivirus etc)
Tried from another PC running windows 7, the setup wizard finally detected the NAS !!!
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Finally solved !!
;D ;D ;D ;D
I was using windows 8.1. => It obviously does not work with windows 8.1 (even when deactivating firewall, antivirus etc)
Tried from another PC running windows 7, the setup wizard finally detected the NAS !!!
I'm glad you finally worked things out and thanks for sharing your solution. ;)
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Unfortunatelly i'm facing the same problem - although i can access and setup NAS through the website, i cannot get the mydlink accoung without finishing installation wizard.
I've tried everything listed:
updated the fw, downloaded the last setup wizard and i'm not using win8.1 (or any win8 for this matter). I've tried to do the installation process using macbook also, but when i get to the poing where setup wizard should provide me with the list of devices to choose from i get nothing. bummer. :(
Please help.
=== UPDATED ===
Ha, solved by attaching NAS directly to my PC.
=== UPDATED ===
Hmm, now it is getting stuck at "Checking your internet connetion"...
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Is the NAS and PC connected to a router or switch?
What model router do you have?
Unfortunatelly i'm facing the same problem - although i can access and setup NAS through the website, i cannot get the mydlink accoung without finishing installation wizard.
I've tried everything listed:
updated the fw, downloaded the last setup wizard and i'm not using win8.1 (or any win8 for this matter). I've tried to do the installation process using macbook also, but when i get to the poing where setup wizard should provide me with the list of devices to choose from i get nothing. bummer. :(
Please help.
=== UPDATED ===
Ha, solved by attaching NAS directly to my PC.
=== UPDATED ===
Hmm, now it is getting stuck at "Checking your internet connetion"...
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Hi
I have read all the above posts. I am having the same problem. The Setup Wizard doesnt find anything.
* I have Win 8.1. I have installed latest versions of Setup Wizard.
* I do not have a network cable on my computer (no contact for network, only wifi)
* I have disabled firewall and antivirus, and accepted permission for Setup Wizard to go through firewall.
* I have restarted computer, router and DNS 320 NAS several times
I guess I have no choice but to sell my DLINK NAS, as it doesnt work on Win 8? Any advice?
Thanks for the help!
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Is the NAS and PC connected to a router or switch?
What model router do you have?
PC 3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired LAN PC while testing.
- Disable any downloading client software managers, i.e. Torrents or similar.
PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again. (For older generation routers.)
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
Hi
I have read all the above posts. I am having the same problem. The Setup Wizard doesnt find anything.
* I have Win 8.1. I have installed latest versions of Setup Wizard.
* I do not have a network cable on my computer (no contact for network, only wifi)
* I have disabled firewall and antivirus, and accepted permission for Setup Wizard to go through firewall.
* I have restarted computer, router and DNS 320 NAS several times
I guess I have no choice but to sell my DLINK NAS, as it doesnt work on Win 8? Any advice?
Thanks for the help!
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Solution to me was to download the v1.000 (DNS-320LW_Setup_Wizard_EU_v1.0.0.0_09032012) and was able to detect and register the dns320lw on windows 10 x64.
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Glad you got it working. Enjoy. ;)
Solution to me was to download the v1.000 (DNS-320LW_Setup_Wizard_EU_v1.0.0.0_09032012) and was able to detect and register the dns320lw on windows 10 x64.