D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-5500 => Topic started by: arkx on December 23, 2013, 05:50:42 PM
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5Ghz wifi is something strange.
2.4Ghz wifi works fine. but 5Ghz connect is no problem. but
I think it does not seem to work properly.
my f/w is 1.11b03
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What region are you located?
So can you give more details on what the strange is about this?
Is it working or not?
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Connect 5g but actually work can't file download and internet
Iphone5s is well do 2.4g and 5g
Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What region are you located?
So can you give more details on what the strange is about this?
Is it working or not?
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What region are you located?
Try switching the 5Ghz radio from Mixed all modes to single mode N, WPA2/AES only...
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What region are you located?
Try switching the 5Ghz radio from Mixed all modes to single mode N, WPA2/AES only...
I live south korea
It's problem?
Anyway I will try
But my wife also galaxy note3
It can use ac ..
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What region are you located?
Try switching the 5Ghz radio from Mixed all modes to single mode N, WPA2/AES only...
I am try
But 5ghz is problem with ipad mini2
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FYI: http://forums.dlink.com/index.php?topic=55110.0 (http://forums.dlink.com/index.php?topic=55110.0)
I live south korea
It's problem?
Anyway I will try
But my wife also galaxy note3
It can use ac ..
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FYI: http://forums.dlink.com/index.php?topic=55110.0 (http://forums.dlink.com/index.php?topic=55110.0)
please test.
and patch next new firmware...
I think ipad mini2 2.4g no problem. 5ghz connect is no problem...
so ipad mini2 wifi module is no problem.
dgl-5500 is not properly handle mimo antenna ?
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Does single mode AC, WPA2/WES only work? Try AC and WPA2/TPIK only.
I recommend that you try a different router, maybe a DIR-868 or 860L that maybe located and fully supported in your region with the iPad.
Also ensure that the iPad is up to date on it's iOS SW.
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Does single mode AC, WPA2/WES only work? Try AC and WPA2/TPIK only.
I recommend that you try a different router, maybe a DIR-868 or 860L that maybe located and fully supported in your region with the iPad.
Also ensure that the iPad is up to date on it's iOS SW.
As far as I know, Ipad air and mini2 wifi module is same.
you also test it.
and let me know..
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I phone have the iphone, so I can't test.
Did you try my suggestions?
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I have the same problem with iPads (we have two iPad2's, an iPad mini, and one of the newer iPad retinas) and this router.
2.4Ghz band connects and works fine
5Ghz band connects, but you can't do anything.
Our MacBook Pros and iPhones are fine on the 5Ghz band.
After making many settings changes over the past few days the only way I could get the iPads to work on the 5Ghz band was to completely disable security and leave it open.
They work fine on the 5Ghz band connected to my previous Linksys and Airport Extreme routers.
This is one of the problems I'm trying to solve right now. Also having problems when my son plays CoD:Ghosts on his PS4 (wireless - 2.4Ghz) that it crashes the router. Playing on my PS4 (wired) is fine.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- What ISP Modem service link speeds UP and Down do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
- Any cordless house phones?
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
Try single mode N, WPA2/AES only on 2.4Ghz with Auto 20/40Mhz and disable HT20/40Mhz Co-existence.
For 5Ghz, try mixed AC and N mode, WPA2/AES only, auto 20/40/80Mhz...
I have the same problem with iPads (we have two iPad2's, an iPad mini, and one of the newer iPad retinas) and this router.
2.4Ghz band connects and works fine
5Ghz band connects, but you can't do anything.
Our MacBook Pros and iPhones are fine on the 5Ghz band.
After making many settings changes over the past few days the only way I could get the iPads to work on the 5Ghz band was to completely disable security and leave it open.
They work fine on the 5Ghz band connected to my previous Linksys and Airport Extreme routers.
This is one of the problems I'm trying to solve right now. Also having problems when my son plays CoD:Ghosts on his PS4 (wireless - 2.4Ghz) that it crashes the router. Playing on my PS4 (wired) is fine.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What Hardware version is your router? Look at sticker under router.
A1
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
1.11b03 - Page says 1.11 , 23, Oct, 2013
- What region are you located?
North America / US
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
Comcast Cable
- What ISP Modem Mfr. and model # do you have?
ARRIS / Motorola Surfboard SB6141
- What ISP Modem service link speeds UP and Down do you have?
25/5
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
1500
- Any cordless house phones?
No
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
Two always show up. Three or four more show up every now and then. Most are on Channel 6. I've switched between 1 and 11 and have had no effect (My PS4 is also on Channel 6).
I'm the only one using the 5Ghz band out of all of them.
Try single mode N, WPA2/AES only on 2.4Ghz with Auto 20/40Mhz and disable HT20/40Mhz Co-existence.
For 5Ghz, try mixed AC and N mode, WPA2/AES only, auto 20/40/80Mhz...
I've tried all of this. I set up a spreadsheet with all the options on the wireless page (and a few others such as disabling media server) and went through all the combinations (OCD software engineer in me trying to debug).
The only thing that worked for the iPads were to completely disable the security on the 5Ghz band. Then they worked beyond just connecting.
The CoD:Ghosts problem, I can't work on until the weekend since my son has his PS4 at his mother's house (working on wireless with their Cisco router). Will go through the whole spreadsheet again this weekend.
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And you try WPA2/TPIK only on 5Ghz?
What iOS is the iPads using?
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And you try WPA2/TPIK only on 5Ghz?
Yes. Where it would let me. Not all combinations of settings allow TPIK (I think it was N only, but I'm not home to look at my notes).
What iOS is the iPads using?
All are iOS 7. My iPad is specifically is 7.0.4.
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And you try WPA2/TPIK only on 5Ghz?
Just got home and looked. My notes say I tried that and TKIP and always had an dialog box pop up that TKIP is not supported. So I went through them again. TKIP does save when doing mixed a/n (that's the only one and I have n and ac devices, so didn't even try that combo) and got it to save and they do connect and work on 5Ghz with that.
That kind of sucks. I have to turn ac off (my MBP is using that) in order to get the iPads (and also my two ATVs - forgot that they have the same problem) up into the 5Ghz band or just keep them in the 2.4Ghz band.
Hopefully D-Link can get this sorted.
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I've passed this to D-Link for review. I'll post back if I get any information. Please be patient.
Thank you.
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I have the new iPad air and original ipad connected to my 5 GHz wifi and both have worked flawlessly. The IPad Air is running iOS 7.0.4 and my 5500 is running the latest firmware 1.11B03. My 5ghz settings are as follows:
mode: mixed ac/n/a
Channel width: auto 20/40/80
Channel: 149
WPA mode: auto (wpa or wpa2)
ciper type: TKIP and AES
I seems weird that the mini wouldn't work and the air would. I have had two new ipad airs connected in the last week or so with no problems connecting. I haven't played with the wifi settings as i have not had any problems. Just want to share my experience so far.
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DLink confirmed that at least one of there ipad2 is working for them using WPA2 and AES only. This could be a mini issue. New Fw is on the horizon.
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DLink confirmed that at least one of there ipad2 is working for them using WPA2 and AES only. This could be a mini issue. New Fw is on the horizon.
Alright. New firmware. 8)
It's more than a mini issue as I have two original iPad 2's and an iPad 4 in addition to a mini that don't work with AES on the 5500 (but are fine on two Linksys', a Cisco, and an Airport Extreme).
EDIT... Actually my sons iPad mini works fine on 5Ghz with WPA2 and AES. So just two iPad 2's, an iPad 4, and two Apple TV's (keep forgetting about those).
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Did you read your PM?
Alright. New firmware. 8)
It's more than a mini issue as I have two original iPad 2's and an iPad 4 in addition to a mini that don't work with AES on the 5500 (but are fine on two Linksys', a Cisco, and an Airport Extreme).
EDIT... Actually my sons iPad mini works fine on 5Ghz with WPA2 and AES. So just two iPad 2's, an iPad 4, and two Apple TV's (keep forgetting about those).
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Did you read your PM?
Yep. Installed and reset my iPad network settings. Still not working on the 5Ghz band. I'll continue running to see if the rebooting when playing PS4 CoD:Ghosts over WiFi (LAN is fine) and some random disconnects I've had since installing 1.11 go away.
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Keep us posted....
Yep. Installed and reset my iPad network settings. Still not working on the 5Ghz band. I'll continue running to see if the rebooting when playing PS4 CoD:Ghosts over WiFi (LAN is fine) and some random disconnects I've had since installing 1.11 go away.
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And you try WPA2/TPIK only on 5Ghz?
What iOS is the iPads using?
Recently i buy airport extreme
It no problem 5ghz
I suspect channel
Airpot 5ghz channel 149
Dgl-5500 channel 40
Right now dgl-5500 is my parent home
So cant test
Anyway i will test
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Keep us posted...
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Keep us posted....
Can play CoD:Ghosts on Wifi without crashing the router and so far there have been no disconnects (which happen on 1.11) after a day of use. Will keep looking out for the disconnects, but so far my girlfriend's iPad and MBP have not disconnected and neither has the thermostat which was being disconnected at least once a day (the router now says the thermostat type is 'Playstation 4' when it used to say 'Nest', though).
I noticed one thing with testing the settings with my iPad 2. If I connect the iPad 2 to the 5Ghz band and then open Safari and go to any page (cache was cleared) and the progress bar moves and eventually stops after maybe 10% and sits there until it eventually times out.
One time I left it like that and then made a change to the router which then went through the countdown. When the countdown got around half way done (about the time that I'm assuming the Wifi reinitializes with the new settings as that's when everything loses their wifi connection) the loading in the browser stopped and displayed the title, various boxes that match where pictures should be (or at least the divs the pictures are supposed to be in), and some miscellaneous text. So it does try to load the page and then just dies. Thought that was interesting.
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Maybe someone can review your router settings with you using Link> teamviewer (http://www.teamviewer.com) if your interested. Its safe and secure.
Can play CoD:Ghosts on Wifi without crashing the router and so far there have been no disconnects (which happen on 1.11) after a day of use. Will keep looking out for the disconnects, but so far my girlfriend's iPad and MBP have not disconnected and neither has the thermostat which was being disconnected at least once a day (the router now says the thermostat type is 'Playstation 4' when it used to say 'Nest', though).
I noticed one thing with testing the settings with my iPad 2. If I connect the iPad 2 to the 5Ghz band and then open Safari and go to any page (cache was cleared) and the progress bar moves and eventually stops after maybe 10% and sits there until it eventually times out.
One time I left it like that and then made a change to the router which then went through the countdown. When the countdown got around half way done (about the time that I'm assuming the Wifi reinitializes with the new settings as that's when everything loses their wifi connection) the loading in the browser stopped and displayed the title, various boxes that match where pictures should be (or at least the divs the pictures are supposed to be in), and some miscellaneous text. So it does try to load the page and then just dies. Thought that was interesting.
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I ran into a similar issue a few days ago where amazon.com suddenly would not load but it could load on my phone over LTE so I knew the site wasn't down. Flushing the cache didn't work because the cache is still stored in the router's dns if "Enable DNS Relay" is checked in the router configuration. You can try turning dns relay off and see if websites load better for you:
Setup -> Network Settings -> Uncheck "Enable DNS Relay"
Setup -> Network Settings -> "Local domain name" -> enter something like dgl5500.local
I'm also using OpenDNS instead of my ISP defaults:
Setup -> Internet -> Manual Internet Connection Setup -> Primary DNS: 208.67.222.222 Secondary DNS: 208.67.220.220
You'll need to reboot clients after these changes are made.
Can play CoD:Ghosts on Wifi without crashing the router and so far there have been no disconnects (which happen on 1.11) after a day of use. Will keep looking out for the disconnects, but so far my girlfriend's iPad and MBP have not disconnected and neither has the thermostat which was being disconnected at least once a day (the router now says the thermostat type is 'Playstation 4' when it used to say 'Nest', though).
I noticed one thing with testing the settings with my iPad 2. If I connect the iPad 2 to the 5Ghz band and then open Safari and go to any page (cache was cleared) and the progress bar moves and eventually stops after maybe 10% and sits there until it eventually times out.
One time I left it like that and then made a change to the router which then went through the countdown. When the countdown got around half way done (about the time that I'm assuming the Wifi reinitializes with the new settings as that's when everything loses their wifi connection) the loading in the browser stopped and displayed the title, various boxes that match where pictures should be (or at least the divs the pictures are supposed to be in), and some miscellaneous text. So it does try to load the page and then just dies. Thought that was interesting.
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Process listed here as well:
- Turn OFF DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
I ran into a similar issue a few days ago where amazon.com suddenly would not load but it could load on my phone over LTE so I knew the site wasn't down. Flushing the cache didn't work because the cache is still stored in the router's dns if "Enable DNS Relay" is checked in the router configuration. You can try turning dns relay off and see if websites load better for you:
Setup -> Network Settings -> Uncheck "Enable DNS Relay"
Setup -> Network Settings -> "Local domain name" -> enter something like dgl5500.local
I'm also using OpenDNS instead of my ISP defaults:
Setup -> Internet -> Manual Internet Connection Setup -> Primary DNS: 208.67.222.222 Secondary DNS: 208.67.220.220
You'll need to reboot clients after these changes are made.
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I ran into a similar issue a few days ago where amazon.com suddenly would not load but it could load on my phone over LTE so I knew the site wasn't down. Flushing the cache didn't work because the cache is still stored in the router's dns if "Enable DNS Relay" is checked in the router configuration. You can try turning dns relay off and see if websites load better for you:
Setup -> Network Settings -> Uncheck "Enable DNS Relay"
Setup -> Network Settings -> "Local domain name" -> enter something like dgl5500.local
I think that did it!
My iPad is on the 5Ghz band and is getting web pages. Now to try the rest of the devices.
Anybody want to explain how having that setting on works on the 2.4Ghz band and works on the 5Ghz band when I have anything other than AES on for the iPads? Or even why it works with it on and 5Ghz with AES for a majority of my devices.
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Can someone on B11 try this and let us know if it helps any?
Also:
- Turn OFF DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
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Any status on this? ???
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Any status on this? ???
not yet wifi test.. :(
but I am using router for NAS(n40l)
I think that port forward setting is ambiguous (virtual server and port forward)
anyway
No complaints.
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not yet wifi test.. :(
but I am using router for NAS(n40l)
I think that port forward setting is ambiguous (virtual server and port forward)
anyway
No complaints.
I had test with ipad mini retina
5ghz Channel is 149
its same problem
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The port forward and virtual server could be an issue however being that your router is not with in a supported region, could effect how this router behaves.
WiFi with iPad Mini could be effected as well. It may not be addressed by D-Link either.
not yet wifi test.. :(
but I am using router for NAS(n40l)
I think that port forward setting is ambiguous (virtual server and port forward)
anyway
No complaints.
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The port forward and virtual server could be an issue however being that your router is not with in a supported region, could effect how this router behaves.
WiFi with iPad Mini could be effected as well. It may not be addressed by D-Link either.
excuse me
I have apple extreme router
ipad mini retina no problem.
and I test ipad in dgl-5500
but same 5ghz is working problem
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I recommend that you phone contact your regional D-Link support office and inquired about help with the iPad and this router.
I have a Mac Book Pro and a Airport Extreme and it works on both routers. Apple is different and would be more compatible with the iPAD.