D-Link Forums
D-Link VPN Router => DSR-500N => Topic started by: angelluis on January 07, 2014, 11:25:12 AM
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Hello,
we have a Dlink DSR-500N router but we have problems with DNS.
If I type "ping IP" in terminal (or cmd in windows) it works properly but when I type "ping www.google.es" it works sometimes. I don't know what happens.
Here is the information about my DSR-500N:
Product Page: DSR-500N Firmware Version: 1.08B51_WWHardware Version: A1.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- What region are you located?
- Are you wired or wireless connected to the router?
- Has a Factory Reset been performed?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
- Was the router working before any firmware updates?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- What ISP Modem service link speeds UP and Down do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
- Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
- Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
- Turn off DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
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Hellos,
Thanks very much for yout reply.
- I am from Europe/Spain.
- I am connecting to router via wire, but resolver DNS via wireless doesn't work properly
- I have been performed a Factory Reset few days ago
- I did Factory Reset before update the firmware but no after
- Before update the firmware the DNS resolver doesn't work properly
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Try doing a reset and set up from scratch.
- What wireless modes are you using?
- 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
- Channel Width set for Auto 20/40Mhz or try 20Mhz only.
- Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
- What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
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Thanks again for your reply.
I reseted it yesterday but it doesn't work.
mainly In the company doesn't use wireless network so I am not going to try instruction for wireless.
Other data:
- In the company we use DSL
- Speed: up: 300 Kb/s down: 3 Mb/s
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I'll recommend that you phone contact your regional D-Link support office and inquire and get help with this issue.
Let us know how it goes...
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Well. I never had any problem before with Dlink. Since i bought this DSR-500N life hash,t been the same. Not only doesn,t any stream function work on any hand unit. After talking with support i can,t upgrade Firmware 1.06B11 to 1.08B77. I work only with osx but have al the browsers. But it refuse. But i have warranty to use but Dlink Sweden Support haven,t been that helpful either. I really wanna return this piece or fins a easy solution to the problem.
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Is this router being used in a Home or Business?
Have you had any results with your last post here?
http://forums.dlink.com/index.php?topic=54703.msg219159#msg219159 (http://forums.dlink.com/index.php?topic=54703.msg219159#msg219159)