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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: ippo on January 15, 2014, 01:29:02 PM

Title: Dns_320L and My Surveillance problem (RESOLVED)
Post by: ippo on January 15, 2014, 01:29:02 PM

Hi to all,
I have a problem to use My Surveillance with DCS-933L camera.

My new Cam DCS-933L  is connected via wireless to a router and the DNS-320L is connected via cable to the same router. I have the port 80 forwarded to the DNS.
I have a DDNS dlink service active.
I'm able to access to the NAS from Internet (outside my home network), but when I launch the Surveillance Center app I get an error message that “Get camera list failed”.
When I run the wizard to add the cam, nothing is found.
If I add the cam manually, I can see a still picture from the cam, but when I press the save button, I get another error message “Configure camera information failed.“ and the settings are not saved.

It's very strange, because if I launch the Surveillance Center app inside my network (192.168.1.XXX) all works fine, I be able to see live streaming, configure cameras, playback the recording etc etc ..

Would anyone who knows where the problem could be give me a hint how to fix it?
Thank you very much in advance.

Luca

Title: Re: Dns_320L and My Surveillance problem
Post by: jsslave on January 17, 2014, 01:53:26 AM

It seems that the plugin required by MySurveillance is not installed in the PC that you use for the connection from Internet.
Or maybe it requires some port forwarding.

Title: Re: Dns_320L and My Surveillance problem
Post by: ippo on January 17, 2014, 05:26:58 AM

I don't know if exist a plug-in for "My Surveillance" to use the application over internet?
I confirm that the application works inside my own network (from 192.168.1.xxx), the problem is only if I connect to the application outside my network.

I Think there is a problem with a Port Forwrding, but I don't find the rigth way to resolve it.
do I have to configure port forwarding on my router or inside the DNL-320L in "Network setting"? and how?

thank to all can help me.

luca

Title: Re: Dns_320L and My Surveillance problem
Post by: jsslave on January 17, 2014, 05:49:37 AM

The plug-in is required in general to use MySurveillance. When you run it for the first time the browser will ask you to download and install a .msi application.

Concerning the port-forwarding, I haven't idea.

Title: Re: Dns_320L and My Surveillance problem
Post by: ippo on January 17, 2014, 10:41:51 PM

someone else has any suggestions to help me please?

luca

Title: Re: Dns_320L and My Surveillance problem
Post by: jsslave on January 21, 2014, 02:22:47 AM

Hi Luca, I just try to use My Surveillance from external network and I have the same problem.
I think we need to open and forward the ports listed in My Surveillance -> Setup -> Server Port.

Title: Re: Dns_320L and My Surveillance problem
Post by: ippo on January 21, 2014, 07:57:18 AM

do you have tried?
is it work now?

If I undersytand,
Do you mean that on the router, I should open and forward the port (indicate on My surveillance setup App) to the Camera?

luca

Title: Re: Dns_320L and My Surveillance problem (RESOLVED)
Post by: ippo on January 21, 2014, 02:39:41 PM

Resolved!!!

I set my router forwarding the ports from 21081 to 21083 to the DNS-320L (not to the cam) and now it's possible to watch "live video" and "Playback" from internet outside my own network.
Thanks to jsslave that gave me a precious tip!

luca

Title: Re: Dns_320L and My Surveillance problem (RESOLVED)
Post by: jsslave on January 22, 2014, 04:18:02 AM

I'm very happy to have found the solution.  :D