D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-5222L => Topic started by: dmcz on January 19, 2014, 01:19:05 PM
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I've had my camera for around in 6 months and in the last month or so, it has been dropping the network connection, requiring a reset by disconnecting and restoring the mains power. It was happening every week or so, but has become more frequent, every few days now.
If I am around when it happens, I can easily restart it, but it has happened when I'm not here and need to use the camera for monitoring remotely. No other devices on the network are having any connection issues, I think the problem is with the camera.
As a stop gap solution, I bought a Belkin WeMo, which is an internet enabled power adaptor that let's you switch it on and off with an iPhone app. If the camera won't connect, I can reboot the camera remotely. This is not ideal, I'd rather find out what's up with the camera.
Is anyone else having this issue? I am on the latest firmware, I upgraded within a week of its release.
Any help or advice would be appreciated very much. Thanks
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I've had similar problems, lower the resolution of the camera's and the bitrate. I had one camera all high settings added another and both camera's disconnected especially when there was movement.
Need to rule out if it's bandwidth issues or the camera's. Also are you using any modify ac power leads? I've heard they can cause problems don't know how true that is though.
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Does it happen when wired?
Could be router issues too.
Is it only dropping when outside your network? Or never when inside your network?
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The camera is always only on my wifi network. No other devices that I am aware of are dropping the connection, but if they are, they could be reconnecting automatically, something the camera doesn't seem to do
And I don't think it is a bandwidth issue, the camera only streams when I connect to it, and I only discover the connection is dropped when I try to connect and fail.
And since posting, this has been happening daily and I have had to restar the camera from the mains
Would reinstalling the firmware be of any possible help? I can't think of what else to try?
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Download WiFi analyzer on android playstore.
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Download WiFi analyzer on android playstore.
Thanks, but using an iphone.
And forgot to mention, have not tried it wired, it is quite a distance from my router
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How far away is the camera from there router?
What Mfr and model is the router?
Wireless Configurations for the main host router
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)
- What wireless modes are you using?
- 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
- Channel Width set for Auto 20/40Mhz or try 20Mhz only.
- Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
- What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
- What wireless devices do you have connected?
- Any 2.4Ghz or 5Ghz cordless house phones?
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
- If you have any of these options, Try turning OFF or ON Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, HT 20/40 Co-exhistence and Extra Wireless Protection if you have it.
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How far away is the camera from there router?
What Mfr and model is the router?
Wireless Configurations for the main host router
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)
- What wireless modes are you using?
- 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
- Channel Width set for Auto 20/40Mhz or try 20Mhz only.
- Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
- What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
- What wireless devices do you have connected?
- Any 2.4Ghz or 5Ghz cordless house phones?
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
- If you have any of these options, Try turning OFF or ON Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, HT 20/40 Co-exhistence and Extra Wireless Protection if you have it.
I'm using an AirPort Extreme in bridge mode, connected to a very cheap basic netgear ADSL modem/router that is handling the ip addresses etc. I've got a couple of macs, various iPhones, iPads, a sling box and my satellite tv all connected, though the latter 2 devices don't connect by wifi
I'm not sure about the rest of the settings you've asked about, I use automatic configuration for as much as possible
I'm not having any trouble with any of the other devices dropping connections. Up till about a month ago, my camera was working fine and never had a problem. This issue started a little over a month ago, and it happened almost weekly after the first time. It had been every day since a few days ago, I try to connect to view the camera and it won't connect. When I look at the camera, the green light is out, but the red light is on. I do a full restart and it reconnects to my network over wifi and I can view the camera without any trouble...until it drops,the connection again
I think the problem is with the camera, not my network, otherwise I would notice other devices losing connectivity.
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Does you DCS-5222L use DHCP or a static IP address?
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Does you DCS-5222L use DHCP or a static IP address?
That I do know. I have a static IP address that I assigned when I manually set it up.
If my router dropped the connection, I would expect the camera to reconnect on its own. I'm guessing the camera is dropping the connection and it is not trying to reconnect. Once it drops, it stays dropped
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That I do know. I have a static IP address that I assigned when I manually set it up.
If my router dropped the connection, I would expect the camera to reconnect on its own. I'm guessing the camera is dropping the connection and it is not trying to reconnect. Once it drops, it stays dropped
The static IP address may be the root cause for your issue if there's another device that's competing for the same IP and booting the DCS-5222L off the network. You're better off leaving the DCS-5222L in DHCP and reserving the IP address in your router. See if that improves stability and post back.
To be on the safe side you may also want to select a new IP address to reserve, rather than using the same one that you were using as static, just to rule out other potential causes.
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DCS Network Cameras - Why Did My Camera IP Address Change? (http://forums.dlink.com/index.php?topic=50424.0)
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The static IP address may be the root cause for your issue if there's another device that's competing for the same IP and booting the DCS-5222L off the network. You're better off leaving the DCS-5222L in DHCP and reserving the IP address in your router. See if that improves stability and post back.
To be on the safe side you may also want to select a new IP address to reserve, rather than using the same one that you were using as static, just to rule out other potential causes.
Thank you, that is an excellent suggestion and I will give it a try. I appreciate your help!
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Fingers crossed! Post back and let us know if DHCP corrects the issue. ;)
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Changed the settings today
Reserved a new IP address for the camera in my router
Switched the camera to automatic IP instead of static address
Will post again with an update once I see how it goes for a while. Really hope this works
Thanks again for the suggestion
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Changed the settings today
Reserved a new IP address for the camera in my router
Switched the camera to automatic IP instead of static address
Will post again with an update once I see how it goes for a while. Really hope this works
Thanks again for the suggestion
Hello again. My camera dropped it's network connection again, following the settings change. Not sure what to try next....?
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I'm having exactly the same issue... did you solve it?
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Where is the camera located in relation to the router? Please test in the same room first less than 5 feet away from the router first
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the camera is less than 2 meters away from the router. Btw I don't have any issue with any other device in the network.
Problem is that I can accept that may lose the connection for few seconds or minutes, but once it happens, there is nothing you can do than to disconnect the power.
If I am somewhere else for a long period it is a big issue because the camera is not reachable.
DCS 5222L running 1.12 firmware.
Thanks
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Alienoide, I have a DCS-5222L as well and had issues with it dropping the wifi connection, ended up being a poor internet signal on Mediacomm's cable ..i added a Channel MAster Distribution amplifier to boost the signal and that helped dramatically. But I have a question; have you tried scheduling a reboot in the camera settings , maybe once a week ? theory being that a scheduled therapeutic reboot would cause the camera to rejoin the wifi, I have considered this, but have not tried it yet...no faith in Dlink's software !
JR
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Users might consider there main host routers WiFi signal as well. Some ISP modems/routers with WiFi are not designed to be the best like dedicated WiFi routers. Adding on a signal booster may work however your just amplifying a possible junk source signal. Also users should check out what channels are being used on the main host router and neighboring WiFi for interferences. Channels with other WiFi on the same channel can cause bad WiFi signals as well.
Link> Use InSSIDer (http://www.metageek.net/support/metageek-software-archives/) to find out.
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DCS-5222LB1 (firmware 2.03) has this issue too. WiFi lost connection after a schedule rebooting. Reset power will wake it up.
I have tried the advices on this post. change channel, DHCP client / static IP. DAP-1650 is my WiFi access point. I was expected it will be fully compatible between DLink devices.
Hope DLink will release new firmware to fix DCS-5222LB1 Rebooting Lost WiFi Connection issue.
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DCS-5222LB1 (firmware 2.03) has this issue too. WiFi lost connection after a schedule rebooting. Reset power will wake it up.
I have tried the advices on this post. change channel, DHCP client / static IP. DAP-1650 is my WiFi access point. I was expected it will be fully compatible between DLink devices.
Hope DLink will release new firmware to fix DCS-5222LB1 Rebooting Lost WiFi Connection issue.
You can roll back to an earlier firmware version if this latest release doesn't meet your expectations.
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I have solved the issue using the wired connection...
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DCS-5222LB1 (firmware 2.03) has this issue too. WiFi lost connection after a schedule rebooting. Reset power will wake it up.
I have tried the advices on this post. change channel, DHCP client / static IP. DAP-1650 is my WiFi access point. I was expected it will be fully compatible between DLink devices.
Hope DLink will release new firmware to fix DCS-5222LB1 Rebooting Lost WiFi Connection issue.
Where can I download previous version of firmware ???
You can roll back to an earlier firmware version if this latest release doesn't meet your expectations.
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Obtaining legacy firmware. You can visit the D-Link Taiwan site in the following post and enter DCS-5222L in the product selection:
Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)
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My DCS-5222l would occasionally indicate a dropped connection message connection on my phone even while it was always connected and available locally on my WiFi network. Until recently, the "disconnected" state would correct itself, however over the last 3-4 weeks it has not come back online over the broadband network, via the D-link service. Now the only remedy is to do a hard-boot by physically disconnect the power supply and then reconnecting. I don't recall the last time I refreshed the firmware, however I'd like to see if it is possible to revert to the prior level - currently the device is at 2.14.04
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Can get prior version of FW from the cameras support site.