D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-5500 => Topic started by: x2007 on February 11, 2014, 06:15:33 AM
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Hi all- hoping for some help before returning new 5500 and going back to old 655 (which has been serving me well for over 7 years) or going with an ASUS. I'm on the latest firmware (factory reset before and after), with minimal changes to settings. Link speed is ~120/20. Only one wired device connected
1. Cannot get Streamboost to successfully perform a bandwidth test. In browser (pressing test bandwidth) it says bandwidth test failed, and when enabling ABE, the status remains "Testing" (its been 2 days now) with no change in values
2. When manually setting Streamboost bandwidth to 120/20, there is a significant discrepancy in speed tests- on the order of 20mbit down and around 5mbit up. When SB disabled, speeds return to normal. I can understand a few mbit, but 20 does not seem right with no other devices/traffic on the network. It does improve when overshooting the bandwidth settings- is this somehow intentional?
3. My administrative password sometimes resets to blank when restarting the router or simply changing some settings!! At least the CAPTCHA still works with no password?
I've tried reflashing the firmware with no luck. Any advice is appreciated- I want to believe
thanks for looking
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Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Are you wired or wireless connected to the router?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired LAN PC while testing.
- Disable any downloading client software managers, i.e. Torrents or similar.
Any network traffic such as streaming or gaming could prevent SB from completing the test...
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
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Located in the Southeast with Comcast Cable- i have their Extreme tier service paired with a new Motorola SB6141 modem. Did not use any saved configurations during testing
Also made sure there was no other traffic during bandwidth tests, and tried different browsers just in case (though this would not explain ABE failing). Its strange, sometimes the bar moves a little bit and then stops, but most of the time it doesnt move at all and instantly fails. This is both during the initial setup wizard after a factory restart and afterwards. I may try an older firmware to see if it resolves the issue, but would hate to lose out on some of the more recent fixes
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Any chance you could be effected by this?
http://forums.dlink.com/index.php?topic=53849.0 (http://forums.dlink.com/index.php?topic=53849.0)
Your on a 120/20 ISP Speed package, I'm wondering since SB only seems to support 100/10 if this could be an issue here... :-\
You might disable SB and ABE and run some speed tests...
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It looks like Comcast shut down the Domain Helper Service: http://corporate.comcast.com/comcast-voices/comcast-domain-helper-shuts-down. I've also tried with OpenDNS and still get failed bandwidth tests (ABE).
SB disabled gives me perfect speeds. Additionally, if i manually input higher values (i.e. 140/40) it gives me good speeds as well- so i may just leave it there, but want to know if this is intentional. Would also like to get ABE working for potential higher-traffic periods (i.e. evenings)
LAstly, I'm not sure about the admin password bug, but i did see some threads where people have reported it with other routers as well. hopefully this is fixed in next F/W
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I'll forward this to D-Link and see if there is any limitations on ABE working with higher speeds than 100/10. I think you might be the first user to report something like this having those higher speeds. I know ABE works for me at 50/3. ::)
I haven't had any issues with the PW on this router. I've tested some complex ones as well.
How many characters are you using? Any special characters?
Can you test with just using 5500 as the PW and see if the problem presents itself again?
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Thanks- I'll try a different password- my current password does have a period at the end which may be the issue
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I've asked D-Link to review this...
Let us know about the PW...
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I'd like to ask any other users if they have similar ISP speeds that are the same or over the 100/10 speed seen on the 5500 router to report there test results. We presume that ABE and SB speed tests should complete on its own with in a short period of time.
I'm using 50/3 on Cable and tests complete for me.
Any one at 100/10 ISP speeds or above? ???
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Ran some tests over lunch: Same ABE issue with firmware 1.10. Additionally password problem persisted even when using "5500" :-\
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Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
Can you update to v1.11NA and test again using the following:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Ran some tests over lunch: Same ABE issue with firmware 1.10. Additionally password problem persisted even when using "5500" :-\
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This used to happen to me but only on the initial setup. When this would happen I would login to the router with a blank password and input only the captcha. Once logged in I would then change the password once more and on the second time it would stay changed. I have never seen it revert to a blank password after setting it twice though.
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This used to happen to me but only on the initial setup. When this would happen I would login to the router with a blank password and input only the captcha. Once logged in I would then change the password once more and on the second time it would stay changed. I have never seen it revert to a blank password after setting it twice though.
Thanks for this- will need to do some additional testing- I've been flashing firmware and resetting a lot so this could certainly be the case
Also another question for you, I noticed you recommend WPA while the management interface calls out WPA2/AES for best performance. Did you find WPA2 affecting wireless? I haven't made it to wireless testing yet, but will post what I find as well
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If you could run a few tests between WPA/TPIK and WPA2/AES and post your results...
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Thanks for this- will need to do some additional testing- I've been flashing firmware and resetting a lot so this could certainly be the case
Also another question for you, I noticed you recommend WPA while the management interface calls out WPA2/AES for best performance. Did you find WPA2 affecting wireless? I haven't made it to wireless testing yet, but will post what I find as well
Ooops I forgot the 2 on my optimal settings topic lol. I use WPA2.
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Let us know what you find after updating to v1.11NA...I was told this ISP speed issue was seen they think by D-Link and should have been resolved.
Ran some tests over lunch: Same ABE issue with firmware 1.10. Additionally password problem persisted even when using "5500" :-\
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Haven't tested the wifi yet, but here are screenshots of speeds.
With Streamboost disabled:
(http://i60.tinypic.com/2ev598x.png)
With Streamboost enabled, and speeds manually set to 120/20 since ABE is not working:
(http://i59.tinypic.com/adcgsk.png)
No other devices on the network, so i am not sure if this is intended behavior. Why am i not being allocated all of my bandwidth with SB enabled and no other traffic?
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What FW version is currently loaded?
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1.11B03 from the support site
Speeds go back to normal if I manually enter 140/40 (http://www.speedtest.net/result/3306816169.png), just wondering which is the better setting for speedboost to work most efficiently
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Haven't tested the wifi yet, but here are screenshots of speeds.
With Streamboost disabled:
(http://i60.tinypic.com/2ev598x.png)
With Streamboost enabled, and speeds manually set to 120/20 since ABE is not working:
(http://i59.tinypic.com/adcgsk.png)
No other devices on the network, so i am not sure if this is intended behavior. Why am i not being allocated all of my bandwidth with SB enabled and no other traffic?
This is pure speculation on my part but I'm going to say that it's functioning as expected. If ABE were working for you I bet it would set it a little higher. For example on my 25 meg connection ABE set it at something like 28.4 and when I run speedtest my download is 25. You might need to try slight increments until you are back at your expected Down/Up speeds.
140/40 is probably not needed. Try reducing that until you go back below your expected speed test results.
I don't know if this is a calculation issue with the router itself thinking 28.4mb =25mb or if streamboost purposely over estimates bandwidth. I do know that ABE sets Down/Up to a higher number than actual ISP speeds for my connection.
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Is the router completing it's own speed test run on v1.11NA?
If so, what are thee reported results?
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I currently use this 15 char. as a sample test PW on my routers:
!@#$%^&*()!@#$%
Thanks- I'll try a different password- my current password does have a period at the end which may be the issue
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No dice with ABE working properly on the latest firmware either.
I also noticed the p/w issue can be replicated (at least for me) by simply saving changes on the Maintenance>Admin page without entering your current password. maybe this is intentional for that page, but shouldn't be for others.
ALSO, I was not able to get Wake On LAN working as I had configured with the DIR-655. I did however find a workaround leveraging my NAS that is always accessible. For those in need, that have an always-connected device that can run a webserver, check out the PHP script at the end of this page- works great with a bookmark: http://www.wolcenter.com/faq.php
Looking forward to the next firmware update to hopefully get some of these items ironed out
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No dice with ABE working properly on the latest firmware either.
I've asked D-Link to look into this.
I also noticed the p/w issue can be replicated (at least for me) by simply saving changes on the Maintenance>Admin page without entering your current password. maybe this is intentional for that page, but shouldn't be for others.
I'll check this out on mine this evening. So if you've already input a PW an then later come back to the Admin Page and do nothing accept Save Settings, this action seems to blow away the already inputted PW?
ALSO, I was not able to get Wake On LAN working as I had configured with the DIR-655. I did however find a workaround leveraging my NAS that is always accessible. For those in need, that have an always-connected device that can run a webserver, check out the PHP script at the end of this page- works great with a bookmark: http://www.wolcenter.com/faq.php
WOL may not be supported on this router. This is a gaming router and there was some features that were stripped out I guess during design of the router. Only a few things were added back in. SO if WOL isn't working, it maybe due to that they didn't add it in. I'll have MotherFo check on this with you as he's our resident WOL expert. WOL is a corner niche and isn't widely used by the avg home user so it maybe one reason why.
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thanks for the follow-up.
yes- saving that page (with or without changes) clears the password unless you enter one into the box. At this point im not sure if its just this page, or if others have similar effect
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Ok, will have a look when I get home. ;)
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FYI, I can reproduce the Admin PW issue.
I have forwarded this on to D-Link for review and have added this and the over 100/10 speed issue here:
http://forums.dlink.com/index.php?board=398.0 (http://forums.dlink.com/index.php?board=398.0)
Please be patient while everything is reviewed.
Thank you.
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Did you take a look at my guide? http://forums.dlink.com/index.php?topic=37018.0
(http://forums.dlink.com/index.php?topic=37018.0)
It's for the 4500, but some steps still apply.
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You saying that you are going to get a 5500 sir? LOL
Did you take a look at my guide? http://forums.dlink.com/index.php?topic=37018.0
It's for the 4500, but some steps still apply.
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You saying that you are going to get a 5500 sir? LOL
Haha, not unless it is gifted to me, or D-Link blows us all out of the water with the next firmware update ;)
I really miss the lovely GUI of the DGL-4300/4500. It really was one of the best.
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The DIR is similar. ;D
Ya. I'm hoping that they will do some work on this UI. Could use some streamlining. ::)
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The DIR is similar. ;D
Ya. I'm hoping that they will do some work on this UI. Could use some streamlining. ::)
I just feel like they need to take a good look at the old DGL's and try and match that. It's what the customers want :)
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Doesn't work with SB... :-\
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Doesn't work with SB... :-\
http://www.smallnetbuilder.com/images/stories/wireless/buffalo_wzr1750dhp/buffalo_wzr1750dhp_devicesettings1.jpg (http://www.smallnetbuilder.com/images/stories/wireless/buffalo_wzr1750dhp/buffalo_wzr1750dhp_devicesettings1.jpg)
Buffalo doesn't seem to have a problem creating a great GUI that is very functional. ;)
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Maybe for Buffalo...Thats only one screen however. ::)
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http://www.smallnetbuilder.com/wireless/wireless-reviews/32208-buffalo-wzr-1750dhp-airstation-extreme-ac1750-gigabit-dual-band-wireless-router-reviewed?start=1 (http://www.smallnetbuilder.com/wireless/wireless-reviews/32208-buffalo-wzr-1750dhp-airstation-extreme-ac1750-gigabit-dual-band-wireless-router-reviewed?start=1)
Sorry, I couldn't get the slideshow to link. Check it out! I'm not bad-talking D-Link, I just know what they are capable of!
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This router has SB? I didn't see any mention of it...other than this 6 layer QOS engine... :-\
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This router has SB? I didn't see any mention of it...other than this 6 layer QOS engine... :-\
Naw, not that one.
http://www.newegg.com/Product/Product.aspx?SID=wLMOYptFEeOwn0ZqSFMiPQS4kA_e3iy3_0_0_0&AID=10440897&PID=1225267&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-cables-_-na-_-na&Item=N82E16833181305&cm_sp= (http://www.newegg.com/Product/Product.aspx?SID=wLMOYptFEeOwn0ZqSFMiPQS4kA_e3iy3_0_0_0&AID=10440897&PID=1225267&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-cables-_-na-_-na&Item=N82E16833181305&cm_sp=)
This router does, it's got some similar SB screens, but also some advanced stuff.
ftp://ftp2.zyxel.com/NBG6716/user_guide/NBG6716_1.00.pdf (http://ftp://ftp2.zyxel.com/NBG6716/user_guide/NBG6716_1.00.pdf)
Not as pretty as the Buffalo though.
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Looking at the PDF, SB looks to be the same UI as on the 5500. Nothing different. :-\
Naw, not that one.
http://www.newegg.com/Product/Product.aspx?SID=wLMOYptFEeOwn0ZqSFMiPQS4kA_e3iy3_0_0_0&AID=10440897&PID=1225267&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-cables-_-na-_-na&Item=N82E16833181305&cm_sp= (http://www.newegg.com/Product/Product.aspx?SID=wLMOYptFEeOwn0ZqSFMiPQS4kA_e3iy3_0_0_0&AID=10440897&PID=1225267&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-cables-_-na-_-na&Item=N82E16833181305&cm_sp=)
This router does, it's got some similar SB screens, but also some advanced stuff.
ftp://ftp2.zyxel.com/NBG6716/user_guide/NBG6716_1.00.pdf (http://ftp://ftp2.zyxel.com/NBG6716/user_guide/NBG6716_1.00.pdf)
Not as pretty as the Buffalo though.
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TEST WITH SB ON AND ABE OFF
ALSO MANUALLY SET TO 200/90 ON A 150/65 FIOS CONNECTION
(http://www.speedtest.net/result/3345273825.png) (http://www.speedtest.net/my-result/3345273825)
TEST WITH SB ON AND ABE OFF SET TO 150/65
(http://www.speedtest.net/result/3345286476.png) (http://www.speedtest.net/my-result/3345286476)
TEST WITH SB ON AND ABE ON
(http://www.speedtest.net/result/3345297443.png) (http://www.speedtest.net/my-result/3345297443)
TEST WITH SB OFF COMPLETELY
(http://www.speedtest.net/result/3345306791.png) (http://www.speedtest.net/my-result/3345306791)
Tested multiple times. As you can see I have to overstate my Bandwidth in manually entering for it to give me my full bandwidth.
Also wanted to mention when I hit the test bandwidth button under SB settings I'm consistently getting 87/65.
Not sure what thats about
I'm on the latest fw too by the way.
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Ok, thanks for the test information...
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Can you verify if this is still happening in the new Beta?
http://forums.dlink.com/index.php?topic=60972.0 (http://forums.dlink.com/index.php?topic=60972.0)
TEST WITH SB ON AND ABE OFF
ALSO MANUALLY SET TO 200/90 ON A 150/65 FIOS CONNECTION
(http://www.speedtest.net/result/3345273825.png) (http://www.speedtest.net/my-result/3345273825)
TEST WITH SB ON AND ABE OFF SET TO 150/65
(http://www.speedtest.net/result/3345286476.png) (http://www.speedtest.net/my-result/3345286476)
TEST WITH SB ON AND ABE ON
(http://www.speedtest.net/result/3345297443.png) (http://www.speedtest.net/my-result/3345297443)
TEST WITH SB OFF COMPLETELY
(http://www.speedtest.net/result/3345306791.png) (http://www.speedtest.net/my-result/3345306791)
Tested multiple times. As you can see I have to overstate my Bandwidth in manually entering for it to give me my full bandwidth.
Also wanted to mention when I hit the test bandwidth button under SB settings I'm consistently getting 87/65.
Not sure what thats about
I'm on the latest fw too by the way.