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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-860L => Topic started by: araym219 on April 30, 2014, 09:55:58 AM

Title: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: araym219 on April 30, 2014, 09:55:58 AM
Hello,

Recently upgraded my cable subscription from 100mbps to 500mbps; doing this, I was in need of a new router, so, upon thorough investigation, I came to the conclusion that the DIR-860L would fit my needs quite nicely.

Everything went surprisingly easy with the configuration (I do have a bit of experience, but it was like cutting butter, was very pleasantly surprised).

The only problem is that the download speed (according to Speedtest.net) refuses to exceed 320mbps. Now I was expecting this, since it was in almost every post I read online about the router written by people in my country and with the same ISP, they all said that, after contacting D-Link support, they were sent a new firmware and the problem was fixed.
This baffled me, and, after 3 days I am still unable to contact D-Link support, all I managed to do, after 30 minutes of circling back and forth through the "Support" page was send a ticket which is still unanswered, unconfirmed by anyone.
Back to the problem at hand, I tried upgrading the firmware to the newest available one (was 1.08 because the first website I found was from the US, but I later downgraded it to 1.07b), the issue is still not fixed, and the damned needle will just not move past the 320mbps.
I did set up the router properly, all settings are done accordingly (I must've done this routine hundreds of times in the last 5 years) and the PC that I keep testing the connection on is connected to the router with a CAT 6 shielded "gaming" cable.

I live in Romania, Europe, and my ISP is RCS/RDS.

Hope I can get help here as this issue is really causing me some early grey hair.

Thank you and have a good day.
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: FurryNutz on April 30, 2014, 10:20:25 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


Internet Service Provider and Modem Configurations

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building is preferred. Not in basements as building materials could interfere or hinder good signal propagation.

PC 3rd Party Security Software Configurations
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: araym219 on April 30, 2014, 10:35:01 AM
Hardware version: A1.
Firmware version: 1.07b.
Connected to the router using a CAT 6 cable.

After going through all the steps in your post, Furry, I managed to get the speed from a "capped 320mbps, to 300, I will just backtrack all the changes I made :)
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: FurryNutz on April 30, 2014, 10:41:38 AM
What ISP Modem Mfr. and model # do you have?

FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: araym219 on April 30, 2014, 10:45:57 AM
My ISP is RCS/RDS.

The router never worked at any speed above 320mbps, neither before, or after the firmware update.

I have reset the router to factory settings 3 times and set it up from scratch every time.

LE: I forgot to mention;by inserting the cable directly into the PC, bypassing the router, I did achieve a speed of 500mbps, so this is not an ISP issue.
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: FurryNutz on April 30, 2014, 10:52:10 AM
What ISP Modem Mfr. and model # (http://model #) do you have?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: araym219 on April 30, 2014, 10:56:46 AM
Apart from Huawei EchoLife HG865, I could not get any relevant information off the ISPs modem.

The trouble with contacting my local D-Link support office by phone is the fact that I cannot, for the life of me, find any Support phone number, all that I could find for my country was a business solutions phone number, and I'm pretty sure they're not the ones I'm looking for :)

That's the reason I turned to this forum, because I could not get help in any other place... I guess I'll just have to move along, then, thank you for trying.
Title: Re: [Help] My DIR-860L router does not work at the full speed of my internet conn.
Post by: FurryNutz on April 30, 2014, 11:34:05 AM

If this is the case you could try the 860L out in wired AP mode to see if you get correct speeds.

For your region you can try the following support:
http://www.dlink.com/ro/ro/contact-d-link (http://www.dlink.com/ro/ro/contact-d-link)

You might try the Russian support site or UK support sites as well if you can't get any help from your regional office.

Also it seems that your ISP modem may be phased out as well:
http://www.huawei.com/en/ProductsLifecycle/BroadbandAccessProducts/FTTXProducts/hw-127302.htm (http://www.huawei.com/en/ProductsLifecycle/BroadbandAccessProducts/FTTXProducts/hw-127302.htm)

Good Luck.