D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-601 => Topic started by: vidishagupta on May 19, 2014, 05:51:27 PM
-
Case#C6483552..I am highly disappointed with the tech service rendered to me against my intermittent wireless connection on Router DIR601. I have been trying to get to a solution for more than 52 hours and wasted the entire weekend trying to fix this issue. Every time I call, i have to explain my case history and the different options/settings tried on the router..this is inspite of me referring my Case number each time. I have spoken to 5 different tech support reps in last three days and have tried to explain the problem I am facing for last one week. As a matter of fact, nobody documents the actual problem and there is no proper direction given to me for a suitable solution. My router seems to be in the warranty period and still is not being considered for a replacement..when we know none of the settings I have been asked to change have seemed to work. After 3 days, i am being told that the problem is at the internet service provider's end. If i can have a full fledged connection with the wire connected, i fail to understand how the problem is not at the router but the ISP's end.
This kind of experience with a company and a big brand like Dlink was totally not expected.
-
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)
- Ensure the default (dlink) SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
- What wireless modes are you using?
- 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
- Channel Width set for Auto 20/40Mhz or try 20Mhz only.
- Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
- What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
- What wireless devices do you have connected?
- Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/support/metageek-software-archives/) to find out. How many?
- If you have any of these options, Try turning OFF or ON Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.
-
Firmware 2.01
Region: NH
ISP: Comcast
Modem Mfr: Motorola Surfboard SB6121
Security Mode: WpA2 Personal
I have been using this same ISP-Modem-Router combination for last 1.5 years. Having this issue for last one week with no solution to effect.
-
Please provide answers to the questions presented so we can get a better idea of your system and settings. Please try some of the suggestions as well...
The more we know the better we can help you out.
-
Hardware Version B1
Firmware Version 2.01
I have Wireless channel 2.462GHz-Ch 11 with channel width @20MHz
No Cordless house phone coonected. Wireless devices are Mobile phone and win7 laptop
No other wifi routers in the area.
-
What wireless modes are you using?
-
I do not know
-
you'll need to look at your settings and let us know...
-
Please review this and try some of the suggestions to see if it helps any:
Router Troubleshooting Suggestions and Tips (http://forums.dlink.com/index.php?topic=54498.0)