D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-5010L => Topic started by: mtarallo on May 21, 2014, 11:09:58 AM
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Just an FYI -had this humming noise just start after about 6 months of ownership.
If you are within the warranty period you can get a replacement.
The camera worked fine, then today 5/21/14 I noticed the humming noise.
I was on phone with D-Link over 30 mins -- they walk you through everything - in order to justify that it is a hardware problem, even though you know it is a problem with the hardware.
Call 1 (877) 453-5465 push phone # buttons - 2 2 5 1 to get to the appropriate support person.
Be prepared to go through everything before you get an RMA for your replacement.
1 - volume setting
2 - reboot
3 - move to another outlet
4- Send video of the problem
They need proof and supervisor approval before they can send the RMA replacement.
I have many D-Link cameras (DCS-932l) and DCS-5010L) - I noticed that most of them don't seem to last more than a year.
Their replacement process is very rigid and not consumer friendly.
Hope this helps
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Just an FYI -had this humming noise just start after about 6 months of ownership.
If you are within the warranty period you can get a replacement. It worked fine, then today noticed humming noise. On phone with D-Link now (going on 25 mins) -- and they walk you through everything - in order to justify that it is a hardware problem, even though you know it is a problem with the hardware.
Call 1 (877) 453-5465 push phone # buttons - 2 2 5 1 to get to the appropriate support person.
Be prepared to go through everything before you get an RMA for your replacement.
1 - volume setting
2 - reboot
3 - move to another outlet
They need supervisor approval before they can send the RMA email - that takes time too.
I have many D-Link cameras (DCS-932l) and DCS-5010L) -I noticed that most of them don't seem to last more than a year.
Hope this helps
I've had my DCS-932L since 2011 without any issues.
Keep in mind that D-Link technical support is required to perform their due diligence to rule out configuration or environmental factors before issuing an RMA. The process does not take that long and is easily completed during one call if the camera is readily accessible for their battery of tests.