D-Link Forums

The Graveyard - Products No Longer Supported => Routers / COVR => DGL-5500 => Topic started by: Turbo101e on July 20, 2014, 11:01:53 PM

Title: Is D-Link Furum or costumer support.
Post by: Turbo101e on July 20, 2014, 11:01:53 PM

Thers a big deferice bethewin a Furom and Customer support service.

Each time i trid to get some help, anser or compare  trouble shooting with othre custemers.
D-Link PowerUser just delete my post. So, i don't get any anser about my issue.

D-Link don't seem to be interested in resolving the bugs!!! Notices in the logs Loop.
So wath i understand now. The contiluess Notice is sigificatif Loop.

Router allways getting notices Loop, tried to comunicate with a server with out responce. Creating a consted LOOP!!!

The consecancys of thos LOOPS. A excesif internet consuption, over 15Gb par day for a total ove 100Gb in a lest then a week!!! 

Title: Re: Is D-Link Furum or costumer support.
Post by: FurryNutz on July 21, 2014, 07:53:08 AM

Please do the following, factory reset of the router using IE or FF, loaded this:
Click to download New Beta Firmware v1.12B03 (ftp://FTP2.DLINK.COM/BETA_FIRMWARE/DGL-5500/REVA/DGL5500A1_FW112_B03_BETA.BIN)

Then factory reset again after the router completes the upgrade, then set up from scratch.

Be aware that the log only holds about 9-10 pages of information.

D-Link is aware of the issues and is working on it. The forum is here for user to user support, help and information. If we can't resolve the issue here or the problem is beyond forum help then contacting your regional D-Link office for support is needed.

Please be patient. Please use spell check. Hard to understand what your typing.

Thank you.

Title: Re: Is D-Link Furum or costumer support.
Post by: FurryNutz on August 11, 2014, 02:29:56 PM

Any status on this?  ???

http://forums.dlink.com/index.php?topic=60559.0 (http://forums.dlink.com/index.php?topic=60559.0)

Quote from: Turbo101e on July 20, 2014, 11:01:53 PM

Thers a big deferice bethewin a Furom and Customer support service.

Each time i trid to get some help, anser or compare  trouble shooting with othre custemers.
D-Link PowerUser just delete my post. So, i don't get any anser about my issue.

D-Link don't seem to be interested in resolving the bugs!!! Notices in the logs Loop.
So wath i understand now. The contiluess Notice is sigificatif Loop.

Router allways getting notices Loop, tried to comunicate with a server with out responce. Creating a consted LOOP!!!

The consecancys of thos LOOPS. A excesif internet consuption, over 15Gb par day for a total ove 100Gb in a lest then a week!!!