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The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: langstrump on July 22, 2014, 08:20:42 AM

Title: Does not accept password
Post by: langstrump on July 22, 2014, 08:20:42 AM

I'm running the set-up for my cam
And at one stage it asks me to input and repeat the password
6-8 characters, must contain at least 2 letters, case-sensitive no spaces

I'v tried 4 diffrent passwords in this format. Example (not my actual PW): EfGGh87
But it says "There was a problem saving your password"

Hence, I cannot proceed with the installation.
I'v tried reseting the cam and started over, but the problem must be in the software.

Any ideas?

Title: Re: Does not accept password
Post by: FurryNutz on July 22, 2014, 09:44:57 AM

PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection


Are you inputting the PW using the initial set up wizard or SW? Can you leave the PW blank during the initial setup, then log into the camera's web page and input the PW there under Admin?

Title: Re: Does not accept password
Post by: JavaLawyer on July 23, 2014, 06:24:42 AM

Quote from: langstrump on July 22, 2014, 08:20:42 AM

I'm running the set-up for my cam
And at one stage it asks me to input and repeat the password
6-8 characters, must contain at least 2 letters, case-sensitive no spaces

I'v tried 4 diffrent passwords in this format. Example (not my actual PW): EfGGh87
But it says "There was a problem saving your password"

Hence, I cannot proceed with the installation.
I'v tried reseting the cam and started over, but the problem must be in the software.

Any ideas?

This problem may occur if you're using an older version of the Setup Wizard.  What FW version is installed on your DCS-932L? Were you using the Setup Wizard that shipped on the CD with your camera?  If so, download the latest version of the Setup Wizard from mydlink.com/support