D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-321 => Topic started by: Jman215 on June 18, 2009, 11:27:34 AM
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Hello all,
I have searched and searched and can not find the answer to my problem. I just bought a DNS-321 and a pair of Seagate 1.5 TBs (ST31500341AS). I checked seagates site and according to the serial numbers they don't need to be firmware updated...unless you users know something I don't, as I have heard these drives tend to be a problem.
Anyway, I have tried formatting these drives every way imaginable. Through Firefox on my Mac OS X 10.5.7 (Macbook Pro Mid-2007 2.4 GHz, 4 Gigs of Ram), and through Vista 64 bit through Parallels. Whenever I try and do JBOD, Raid 0 or Raid 1, it will format them and then when it restarts, acts as if it had never formatted them and then asks me to format them again. This is with firmwares 1.01 and 1.02. With 1.03 beta, it doesn't even work, I get a Format Failure. I can't do Individual Disks, because it fails when I do that completely, no matter which firmware I use.
Does anyone have any idea why this may happen? If you need more details, just write back and I will provide you with any more information you'd like to know.
Thanks so much!
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You have tried formatting each drive drives individually as standard and they both just fail?
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You have tried formatting each drive drives individually as standard and they both just fail?
Yes. It formats a couple percent then I get the error: "Hard Drive(s) Formatting Failure"
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Try connecting them to your PC and try formatting them.
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Try connecting them to your PC and try formatting them.
I am running off a Macbook Pro. I have no real way to connect them. Unless I can connect to them through the D-Link without the D-Link formatting them, then format them straight through?
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UPDATE
I just tried a JBOD format from my roommate's laptop. Instead of using my router, I connected the two through the network the apartment complex has, just in case that was the problem. It told me it was succesfully formatted with EXT2, but then when I restarted it popped up with the format page again, this time only showing one of the drives as in the NAS, even though both were in there. I'm sure once I start it up again they will both show up, but why when it tells me there is a successful format and I log in it doesn't work? I even cleared the cache and everything before logging in again...
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Without trying them in another device to see if they can be formated it is hard to say. I would double check the firmware situation or if you have another drive available try testing the DNS-321 with it and see if you have the same issue. It may be the unit. Another thing to try is resetting the DNS-321 to factory defaults and try the format again.
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Tried the factory defaults reset on every firmware. No luck. I was talking to someone who said if I format them as individual disks through a Linux box that would be okay too. Would the DNS-321 recognize this? If so I guess I'll start searching for someone with a desktop...
Will do my best to try your other suggestions though, I thought about contacting D-Link through the phone but from what I hear that never yields any luck...
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Well just verifying that they format properly on any system would be a great step in determining were the issue might be. But I would not recommend using them in the DNS-321 just if formatted on a Linux PC.
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Guess that would also help to determine if the unit formatted them in the first place, then it would confirm it is a defective unit.
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Well just verifying that they format properly on any system would be a great step in determining were the issue might be. But I would not recommend using them in the DNS-321 just if formatted on a Linux PC.
UPDATE: Formatted them as NTFS and they worked fine so it can't be the drives. When I put them back in the DNS and formatted them as Raid-0, it gave me the success screen like they were formatted but after I clicked Restart and it came back up, it only showed one drive with the "Format" screen up. When I turned off the power and started it up again, both showed up again, again with the "Format" screen. I have to imagine this means I have a defective unit...Thoughts?
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Just talked to NewEgg, as D-Link told me they are not responsible for warrantying defective products directly. I talked to NewEgg, and I am returning it and getting a refund, as they do not have it in stock. This is very frustrating because now I have two 1.5 terabyte drives that will just sit here. I am hesitant to buy a DNS-321 again because of this experience. Does this sound justified?
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Jman215,
For what it's worth this is what I would do. I would still try to find a friend with an Intel PC and try to format your drives in that machine. The reason is, you may be experiencing a "double problem". Something like when a PC fails after a power outage, nothing works so you replace the power supply. Then the unit shows signs of working, lights on, fans work, but the unit still won't power up, then you find out the CPU died too.
Those drives were proven problematic, and even though Seagate's site "says" they should be ok, I would try to test them thoroughly to make sure they are not part of the problem.
As far as being hesitant to get another 321, I can see your thought on it, but I can't agree that it's justified. I have had many parts fail, and even have had some arrive D.O.A., but that's what warranty is for. I replaced through warranty a Maxtor that had failed on me after just 2 days of use. The replacement is still alive and well and running in one of my systems 3 years later. And, if your thought is that if you received one bad 321, then the rest could be bad too, you wouldn't see or hear from all of us 321 owners that have fully functioning units and are pretty happy with them, right?
So, verify that your Seagates are indeed functioning properly, replace your 321 and then let the forum know how you made out, doesn't that sound much more reasonable? ;) :) There are a lot of folks out there that come to the forums with problems, get help and then leave it at that. We never hear that they did/did not resolve their problem, and what the cause of their problem turned out to be. Once they are happily on their way it's like the problem never existed, but others are left with the impression that they never resolved their problem. It's nice to hear stories with a "good ending" once in awhile too! :D
Yours sincerely,
A happy 321 owner,
Ryder
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Jman215,
So, verify that your Seagates are indeed functioning properly, replace your 321 and then let the forum know how you made out, doesn't that sound much more reasonable? ;) :) There are a lot of folks out there that come to the forums with problems, get help and then leave it at that. We never hear that they did/did not resolve their problem, and what the cause of their problem turned out to be. Once they are happily on their way it's like the problem never existed, but others are left with the impression that they never resolved their problem. It's nice to hear stories with a "good ending" once in awhile too! :D
I'm sending my DNS-321 back to NewEgg for a replacement, and I have someone in the IT department at work (I work at Lockheed Martin) checking out the drives and running tests on them. As things update I'll be sure to let everybody know.
I'm a big advocate of forums because I believe they usually are more help than support sites themselves. I don't plan on going anywhere, because once I become an ACTUAL DNS-321 owner, I have a personal duty to participate in the forum.
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UPDATE:
The scans finished, and both drives came back fine (except for corrupt partitions, which is probably because of the 321).
Sent the DNS back to NewEgg yesterday, so as soon as I get my new one, I'll let everyone know what happens!
-J
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I'm sending my DNS-321 back to NewEgg for a replacement, and I have someone in the IT department at work (I work at Lockheed Martin) checking out the drives and running tests on them. As things update I'll be sure to let everybody know.
I'm a big advocate of forums because I believe they usually are more help than support sites themselves. I don't plan on going anywhere, because once I become an ACTUAL DNS-321 owner, I have a personal duty to participate in the forum.
Jman215, with a response like that, I would gladly give you a +1 to your karma! That is, if I could figure out how the darned thing worked! >:( I keep hearing about something on the left side of the screen to use, but my screen doesn't have it. So, consider yourself +1'd "in spirit". ;D Keep up the good attitude and spirit buddy, and maybe even see if you can pass it on to a few "select others"! ;) ;)
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UPDATE:
The scans finished, and both drives came back fine (except for corrupt partitions, which is probably because of the 321).
Sent the DNS back to NewEgg yesterday, so as soon as I get my new one, I'll let everyone know what happens!
-J
So I got a new unit from NewEgg today...Guess what? I'm having the exact same problems! I don't even know what I should do now.
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Ok a couple of questions.
1.) Did you send the drives back with the unit to newegg or just the device itself?
2.) You mentioned you formatted the drives as NTFS and they worked. How did you accomplish this with a MacBook pro? You did not mention the source of the format.
3.) From the same pc you formatted those drives to ntfs, connect the harddrive, remove all partitions (not format, REMOVE/Delete). Place the drives in the unit once they have had partitions removed. If you are capable of connecting the PC directly to the DNS-321 do it and do the following; Reset the dns-321 to default (hold a paperclip in the rear reset hole for 10+seconds until it begins flashing the power button), set a static ip address on the computer in the 192.168.0.x range (anything but 192.168.0.32 because that is the units default IP). Connect to the dns-323 in your browser (if possible use IE just incase) by going to http://192.168.0.32.
Once logged in, perform your format in your selected raid type and let it finish while directly connected to that pc via ethernet.
If you do all that and can connect to the device without it asking for a format directly, then it it is not the device but something local, network/mac etc.
If you still can't format the unit correctly with that setup.....I will be at a loss.
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Ok a couple of questions.
1.) Did you send the drives back with the unit to newegg or just the device itself?
2.) You mentioned you formatted the drives as NTFS and they worked. How did you accomplish this with a MacBook pro? You did not mention the source of the format.
3.) From the same pc you formatted those drives to ntfs, connect the harddrive, remove all partitions (not format, REMOVE/Delete). Place the drives in the unit once they have had partitions removed. If you are capable of connecting the PC directly to the DNS-321 do it and do the following; Reset the dns-321 to default (hold a paperclip in the rear reset hole for 10+seconds until it begins flashing the power button), set a static ip address on the computer in the 192.168.0.x range (anything but 192.168.0.32 because that is the units default IP). Connect to the dns-323 in your browser (if possible use IE just incase) by going to http://192.168.0.32.
Once logged in, perform your format in your selected raid type and let it finish while directly connected to that pc via ethernet.
If you do all that and can connect to the device without it asking for a format directly, then it it is not the device but something local, network/mac etc.
If you still can't format the unit correctly with that setup.....I will be at a loss.
1. I sent the device back to NewEgg, not the drives, which if what you suggest doesn't work I will do.
2. I used my friend's desktop pc to reformat them. Now I have my pc up here so I will use that to do what you suggested.
3. When I do this, I'll let you know what happens.
Thanks
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Quick response :). Definitely let us know, I am interested to find the source. If it was hardware related you would never see the drives recognized at all, if it was software related in the device, this forum would be flooded with these complaints. Keep us updated we will do as much as we can to assist.
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So I got a new unit from NewEgg today...Guess what? I'm having the exact same problems! I don't even know what I should do now.
Jman215, I might have 1 additional bit of suggestion for you too. Something you said in your first post has bothered me since then, but I kept forgetting to post back about it. You said
"I checked seagates site and according to the serial numbers they don't need to be firmware updated".
With that statement, I would still check their site and see if, buried somewhere, they have a further firmware update for those drives, ones that still had problems after they posted "the fix". Google it, check the Seagate forum, or maybe even another member here has found newer firmware somewhere, once you post the revision you are currently on. See if, in fact, your drives are up to the latest firmware. Serial numbers can sometimes be wrong, just sometimes, and in this case I would explore every avenue, in case they are wrong and you are working with faulty firmware on them.
Those drives were problematic, as you had stated, and I don't place a great deal of trust in something that was proved to be a problem until it is proved "beyond the shadow of a doubt" that it is no longer a problem. Call me cynical, but I've been burned too many times before by things that were "supposed to be fixed now".
So, I just thought I'd add this to your list of things to try, because it may still turn out to be the drives. And on my personal bet, I'd still say they will be the source of the problem, your DNS box seems to be able to do too much, you get too far into the process for it to be the DNS, IMHO.
I know this seems to be a lot of work for something that should have worked right out of the box, as a lot of us did find, but once you do get the 321 up and running, I will bet that you will fall in love with it as I did when mine showed up on my network for the first time! :) :) :)
Take care dude, have a great weekend and, as you already have been doing faithfully, keep us posted on what's happening, ok? :)
P.S. You said that the drives formatted with NTFS successfully so they can't be the problem. But, with glitchy firmware, they still *could* be the problem. Have you tried formatting them in the DNS box with EXT3 instead of 2? I know it's a small difference, but 3 is more stable than 2 at a slight cost in speed, but stability is what you are looking for, right? Again, just a thought, a small chance, whatever. ;)
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With that statement, I would still check their site and see if, buried somewhere, they have a further firmware update for those drives, ones that still had problems after they posted "the fix". Google it, check the Seagate forum, or maybe even another member here has found newer firmware somewhere, once you post the revision you are currently on. See if, in fact, your drives are up to the latest firmware. Serial numbers can sometimes be wrong, just sometimes, and in this case I would explore every avenue, in case they are wrong and you are working with faulty firmware on them.
P.S. You said that the drives formatted with NTFS successfully so they can't be the problem. But, with glitchy firmware, they still *could* be the problem. Have you tried formatting them in the DNS box with EXT3 instead of 2? I know it's a small difference, but 3 is more stable than 2 at a slight cost in speed, but stability is what you are looking for, right? Again, just a thought, a small chance, whatever. ;)
Actually, I just tried with ext 3...I've exhausted every possible option. The drives are going back to NewEgg and I'll get two new ones, they're shipping out tommorow. I'll do my searching until then for firmwares, but as soon as I get the new drives I'll give everyone the new data before I do anything to see if we can't come up with an optimal format solution pre-format. (Raid option, ext option, etc.) My DNS is all your DNS as far as I'm concerned, becuase without other owners, there is no following.
P.S. It might be the drives because for the first time today after another failed format run, the drives were showing up amber. Not sure if they really are failed, but they are going back, so at this point does it really matter?
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Actually, I just tried with ext 3...I've exhausted every possible option. The drives are going back to NewEgg and I'll get two new ones, they're shipping out tommorow. I'll do my searching until then for firmwares, but as soon as I get the new drives I'll give everyone the new data before I do anything to see if we can't come up with an optimal format solution pre-format. (Raid option, ext option, etc.) My DNS is all your DNS as far as I'm concerned, becuase without other owners, there is no following.
P.S. It might be the drives because for the first time today after another failed format run, the drives were showing up amber. Not sure if they really are failed, but they are going back, so at this point does it really matter?
No, you are right, at this point it matters not. It is too bad that NewEgg wouldn't take them back and swap you for a set of drives that are known relatively problem free, like the Seagate 1 TB drives, or any number of others. Then if there are problems it would most likely be the DNS, what are the chances of getting 4 (or even just 2) bad drives in a row!
I think you made the right choice now Jman215, especially since the drives are coming up amber now. That *should* indicate problems with the drive or drives, which I think were suspect all along.
So, sit back, enjoy the weekend (unless you are in Saskatchewan where it's been raining for 3 days straight now!) and we'll play this game again next week, hopefully with a much happier ending for you! ;) :D
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RMA was posted NewEgg today, so three business days from now I will have new drives to test in my DNS. I'll let you all know when they come in! Any ideas on the best way to format them? I was thinking individual disks. Should I format them with beta and EXT3?
Jacob
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RMA was posted NewEgg today, so three business days from now I will have new drives to test in my DNS. I'll let you all know when they come in! Any ideas on the best way to format them? I was thinking individual disks. Should I format them with beta and EXT3?
Jacob
Awesome Jman, soon we will know then!
On my take on it, EXT2 or 3 is personal preference. There are legit arguments for both camps. I personally went with 3, I had 2 and redid my 321 after the beta came out. I have a backup of my mirrored drives in another PC so I had that option. I do find 3 slower on transfers, but not by a huge amount. And I am all about stability and security, and 3 seemed the way to go after reading the entire Net on the subject! ;)
But in the end, it will be you that has to live with it, so do some reading yourself and pick the features you would want for the box.
As far as the beta, I actually quite like it. I've had no major problems, some small ones for sure, but nothing that interfered with the day to day operation of the unit. And it did add a few nifty little features (toys?) that I appreciated. Even my email notification works now, sorta. It does send one daily, I just can't get it to send at the time I want it. I have used every possible time in the dropdown list, but I can't get the email to go at the time I pick. As I said, small problems, the unit works good, the beta was nice and EXT3 gave me what I needed. So, now it's your turn to play, let us know how it turns out and what you end up deciding on for the format and firmware version.
Laters dude, and have a great upcoming weekend, we've gone from constant rain and cold here to this weekend's +33C temps. Gotta love a province where, if ya don't like the weather, wait 10 minutes and it will change! :D
P.S. Did you put any thought into the suggestion to trade your drives for ones without known problems? And do you have your serials and firmware revisions from the old drives to see if your new ones came from the same batch? And, was trading the drives even an option that NewEgg offered? Just curious as to how you went with all of that stuff.
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P.S. Did you put any thought into the suggestion to trade your drives for ones without known problems? And do you have your serials and firmware revisions from the old drives to see if your new ones came from the same batch? And, was trading the drives even an option that NewEgg offered? Just curious as to how you went with all of that stuff.
Drives come tomorrow! Just moved into a new apartment so maybe the good new apartment will bring good new drives :D
I just traded the drives through RMA through NewEgg
The serials were (9VS1GXPS) and (9VS1HED6) - (I originally thought I would do a warranty exchange through Seagate hence the serials on record, but then I found out they charge me shipping there and back!)
I believe the firmware was CC1H. So I'll let all know what happens tomorrow when I get them! :)
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So all, I got two more drives from the same batch of CC1H firmwares, but...they formatted correctly! Now I have two individual drives running in my DNS! Now to move onto other things, such as getting my XP desktop to map to the drives lol...it seems it doesn't want to connect for some reason...I should be able to find my answers here though.
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So all, I got two more drives from the same batch of CC1H firmwares, but...they formatted correctly! Now I have two individual drives running in my DNS! Now to move onto other things, such as getting my XP desktop to map to the drives lol...it seems it doesn't want to connect for some reason...I should be able to find my answers here though.
You could try the Easy Search utility that Dlink provides. It worked for me on 1 XP box, but not on the other. On the one that didn't work, I checked all the network settings, they were all ok. I left it, came back the next morning and it automagically appeared! Gotta love that good old BrowseMaster stuff eh. ;) ;)
And, congrats on getting the 321 up and running dude, good for you. Now you can join the rest of us in dealing with the rest of the eccentricities of this unit. It has a few, but I still think it's the best solution for the money, even against others that are a tad cheaper. :)
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So I found the solution to connecting to the box, sadly enough it was ZoneAlarm stopping it. Yes, the "wonderful" program charged with protecting our computers from intrusions "protected" me from connecting to my DNS.
Now the next problem, how to connect to my DNS over the internet with FTP, where do I find the external IP to connect?
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You can use http://www.whatismyip.com
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You can use http://www.whatismyip.com
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That will tell me the IP of my laptop but not my DNS?
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That gives you the external IP as you asked for. You can get the internal IP from the Easy Search Utility or possibly listed in your Routers dhcp table page.
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That gives you the external IP as you asked for. You can get the internal IP from the Easy Search Utility or possibly listed in your Routers dhcp table page.
I guess I'm just not educated enough on IP addresses, but I thought that they were unique to each device. By running whatsmyip it tells me the IP of my laptop not my DNS correct? Or am I missing something? (I probably am but saying things open ended allows for better answers ;D )
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Http://www.whatismyip.com gives you your modem's IP address. The IP address granted to you buy your Internet Service Provider.
I have no idea what your Laptop's iP address is. it could be the same as the modem if you are connected directly to the modem however if you are not and you are connected wirelessly or through a router port then most likely your IP address of your laptop is not the same as your modem's IP address. Can you give a listing of your network appliances? Modem/Router, how you and your nas are connected to the network ETC. More information the easier it is to paint a picture here :).
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Http://www.whatismyip.com gives you your modem's IP address. The IP address granted to you buy your Internet Service Provider.
I have no idea what your Laptop's iP address is. it could be the same as the modem if you are connected directly to the modem however if you are not and you are connected wirelessly or through a router port then most likely your IP address of your laptop is not the same as your modem's IP address. Can you give a listing of your network appliances? Modem/Router, how you and your nas are connected to the network ETC. More information the easier it is to paint a picture here :).
Sure, router into wall, the internal IP of the router is 192.168.1.1. My laptop varies in IP from .2-.6 and my DNS I set Static to 192.168.1.4, with a specific port opened up on the router for FTP connections. I looked it up and the IP given by whatismyip is my router's IP. So if I just type that in it will allow me to connect to the DNS?
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It is your routers internal IP or external ip, "192.168.1.1" or other? If you have already forwarded the port yes it hsould be able to connect to from the external IP.
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It is your routers internal IP or external ip, "192.168.1.1" or other? If you have already forwarded the port yes it hsould be able to connect to from the external IP.
Next time I'm outside my network I'll give it a try and let all know. Thanks!
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Issue resolved. Using cyberduck instead of built-in Mac FTP connection software.