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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: massacreur on August 06, 2014, 07:54:36 PM

Title: Connection issue
Post by: massacreur on August 06, 2014, 07:54:36 PM
Hi,

I am not the only one to get this issue but I didn't find the solution even if the problem has been asked several time on this forum... (eg. http://forums.dlink.com/index.php?topic=57505.0)

I am connected with the Wifi (2.4 or 5Ghz) and my problems are :
- Sometime, when browsing, i will click a link and it will bring me to the 192.168.0.1 home page for no reason. Then for the next 2-3 minutes, i can type any adresses and it will always bring me there. (It does that on my home computer, laptops and phones.)
- Sometime I can't access for 1-2 minutes Google, Gmail or Facebook, but every other websites are working well.
- When I try to play online or to download a file, I got disconnected about every 5 minutes.

First I thought it was linked to my ISP because it is mainly the most used websites (youtube, google, facebook) but without the routeur it is working like a charm!
I checked all the option on the routeur config page but didn't find anything weird...(last firmware 2.06WW, QoS off, DHCP on and IPs are ok on each devices, DNS has been checked as well...) and my modem looks ok as well using DHCP...

I guess you are going to ask me these kind of really stupid questions such as which OS are you under... Do you use IE or Chrome... ^^ Is your router in a hoven...??? ^^
Let me tell you that I am an IT Engineer and my computer is pretty well configured, last driver...And everything was working fine before setting up the new routeur.
On top of that I got the same problem on every devices at home (a MAC laptop, Android Tablet, Mobile Phone...) which were working fine with the previous routeur! But this one doesn't work and I don't understand!

Last but not least, when I don't have any problem my internet speed is just normal, with or without the routeur I get the same speed.


Thanks in advance for helping me
Title: Re: Connection issue
Post by: FurryNutz on August 07, 2014, 06:47:18 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


Internet Service Provider and Modem Configurations


Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.


Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.

PC 3rd Party Security Software Configurations


"Is your router in a hoven..." <<<Whats this?
Title: Re: Connection issue
Post by: massacreur on August 07, 2014, 04:20:09 PM
I already answered some of these questions...
Hardware B1
Firmware 2.06WW
Cable between box and routeur is Ok

The funny sentence about the hoven was to post answer your placement part...So nothing wrong on this side.

I tried the different configuration and I still have the same problem but not only, now my internet connexion is also way slower... ???!
I think it is link to the DNS as now instead of getting connected directly to the ones of my ISP, I am connected to the Google ones. However, the connexion with Google is one of the weirdest ever, sometimes it works very fast and sometimes I should get some hugh time out! TIme out I don't have when I am connected directly to my modem.
Title: Re: Connection issue
Post by: FurryNutz on August 07, 2014, 04:35:02 PM
You might try using NameBench to see if there are faster ones out there. Google maybe heavily used and may not always be the fastest.

What region are you located?
What ISP Modem Mfr. and model # do you have?

Title: Re: Connection issue
Post by: massacreur on August 07, 2014, 04:57:34 PM
Ok I tried with another DNS and get the same problems...
It is just like if I was disconnected very often, I lost my connection every 2 minutes??? But still connected to the Wifi.

Otherwise I don't know my ISP, I need to see with my leaser and I live in Sydney, Australia.
Title: Re: Connection issue
Post by: FurryNutz on August 07, 2014, 05:42:16 PM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Connection issue
Post by: massacreur on August 07, 2014, 07:38:52 PM
Alright let's do that

Thank you for your time
Title: Re: Connection issue
Post by: FurryNutz on August 08, 2014, 07:33:09 AM
Please let us know how it goes.