D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-5500 => Topic started by: revrenc on August 23, 2014, 11:10:29 AM
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What ISP Service do you have? centurylink, dsl
What ISP Modem Mfr. and model # do you have? dlink DSL-2540B FW 1.00
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? Dynamic, i believe
What ISP Modem service link speeds UP and Down do you have? 3.0 down/.50 up
Check cable between Modem and Router, swap out to be sure. i use cat 7
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. i use 1492, found using command line method
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled. it is
hello everyone, i had a 4500 running my modem in bridge mode, but upgraded to a 5500, i noticed some packet loss when i ran some tests. so i reset my modem and tested again and still had the packet loss. i wanted yall to look at my modem stats and see if they appear normal, the packet loss was , 2%-8% according to pingtest.com, and wanted to know if yall seen anything out of the ordinary b4 i call my ISP,
they also keep switchING me from FAST to INTERLEAVED.
here are some pingtests
(http://imagizer.imageshack.us/v2/150x100q90/537/cjkqy6.jpg) (http://imageshack.com/f/excjkqy6j)
(http://imagizer.imageshack.us/v2/150x100q90/539/HdoNNm.jpg) (http://imageshack.com/f/ezHdoNNmj)
(http://imagizer.imageshack.us/v2/150x100q90/901/VPq9IY.jpg) (http://imageshack.com/f/p1VPq9IYj)
here is my modem stats
(http://imagizer.imageshack.us/v2/150x100q90/540/ETaQlB.jpg) (http://imageshack.com/f/f0ETaQlBj)
thanks for any help you can provide.
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Is SB and ABE enabled?
Do you see the same results if you by pass the 5500 and direct test with the DSL modem?
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Hey Furry, yeah both where enabled, I unhooked the 5500, reset my modem, hooked up only my PC and ran tests and that's the results I got, I bridged my modem and hooked up the 5500, ran tests with basically same results with ABE enabled and disabled, I get the speeds I subscribe 2, but my ping, jitter and packet loss r bad. I wanted y'all to take a look at my modem stats to see if there is something I can tell my ISP to look at. I also have a westell 7550 that I tried with PC only, with same results
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If your seeing same results with and without the router, check all ISP phone lines from pole or box up to the house. Check any junction boxes and make sure the phone likes are correcty wired and filtered. Ask for a dedicated phone line for your modem from the pole or box out side.
Test a different modem if possible or test this current modem at a different location to see if problem follows to rule out the modem.
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If your seeing same results with and without the router, check all ISP phone lines from pole or box up to the house. Check any junction boxes and make sure the phone likes are correcty wired and filtered. Ask for a dedicated phone line for your modem from the pole or box out side.
Test a different modem if possible or test this current modem at a different location to see if problem follows to rule out the modem.
Thx Furry, how do I check the lines from pole to box. This phone line I use is from the box outside and only has my modem plugged in, as far as I know its not split anywhere. Is that what u mean by dedicated
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You'll need to have the phone service tech come out and check the lines. Unless you know of someone with phone line testing equipment. ::)
Yes...
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I'll give them a holler and get back with y'all, thx for your help
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Maybe time for a new modem as well. Thats kind of getting old...
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What would you suggest, out of all the ones I saw on dlink, the one I have offered up to 24 mbps up and up to 3.5 mbps down, and there where only a couple more that did that
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Ya most of the D-Link ones don't offer much past 24Mb.
What does your ISP support for modems? Is there a list?
We won't crucify you if you go with a different model modem...What is your ISP speed package you pay for from the ISP?
This one is up to date:
http://support.dlink.com/ProductInfo.aspx?m=DSL-520B (http://support.dlink.com/ProductInfo.aspx?m=DSL-520B)
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http://internethelp.centurylink.com/internethelp/modem-compatibility-table-ctl.html (http://internethelp.centurylink.com/internethelp/modem-compatibility-table-ctl.html)
Let me know, if that link doesn't work, I had to enter my area code to get to it
They sent me a zyzel pk5001z, initially, but I didn't like it, so I went with the dlink I have
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What is your ISP speed package you pay for from the ISP?
Ya I don't see D-Link supported on there even though it might work, officially, could be an issue. Stay away from 2wire as some of not most of those modems can't be bridged.
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3mb down/ .50 up, is the highest I can get where I live. No cable and only 1 ISP :-(
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Well, hold off until the ISP checks the quality first. Then ask them for a modem as well. Have them test with one of there modems.
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gave my ISP a call. they are suppose to be out tomorrow to check everything. i also asked about what modems the are offering and they said it was only 2, the zyxel 5100z and the westell 7500.
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Have them bring both. LOL
Make sure they are bridgeable as well and get the PPPoE account information as well for use on the DGL router.
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Lol, I have a 7500 already but I can't get into the menu. Once I bridge either 1, does it really make a difference
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Try the 7500. Ya when you bridge modems, you have to factory reset them to gain access to the menu. It's usually disabled in bridge mode.
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i reset it using the button on the back, i still cant get into the menu, the lights seen to be normal, i just cant get to the menu. i meant does it matter which modem i get, since im just gonna bridge it
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Ensure your PC is set up for automatic IP addressing. IP to modem maybe 192.168.1.1 or .254?
Whats the gateway listed on your PCs network status, you should use the IP address seen there to access the modems web page.
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ill double check when i get home, but i believe i checked all that already, i did ipconfig/all when i was trying to access it and the gateway was blank in command screen
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Ya, if GW was blank in the CMD screen then modem isn't giving an IP address when it should. Ensure that you are resetting it to the Mfr process.
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hey Furry, the tech just left. he said that everything looked normal with my lines. and that i would experience some paclket loss. i told him that i use to not get packet loss, but that was a couple months ago. he also said that we werent rated for 3.0 down here, omly 1.5. i told him that ive been running 3.0 for over a year now with 0 packet loss, until recently. he is suppose to get with a guy that works ion the substations and see if they did anything on their end.
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Have them check your distances:
FYI...
http://forums.dlink.com/index.php?topic=9438.0 (http://forums.dlink.com/index.php?topic=9438.0)
Hope they can let you keep the 3Mb speed...
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i asked him while he was here if i was on the closest substation. cuz i live about 10 minutes from the one im on and 5 minutes from another one. he said we where already on the closest one, cuz of the way the lines where run
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Ok, just making sure.
Did he test out your modems? Which one are you using? ???
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the pk5001z, he said that was the best they had right now. he even disconnected the other phone lines in our house to make sure they werent causing problems. we dont have phone service now anyway
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Ok. Keep it and so how it does for now. Keep on them about the signal quality.
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i figure it has to b something on their end, i talked to the tech a little bit ago/ he called that guy, but that guy hasnt called him back. he said he was gonna tell him to put me back on FAST instead of INTERLEAVED, and see if he knew of any changes. i want my network squared away for when destiny launches. i hope they can get it fixed. if not i may have to fly you down here. i consider you router JESUS, and i have faith that if u lay hands on the substation you will heal my internets, lol
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::) Oy vay man. You'll have to talk to the ISP about that LOL.
Keep us posted. Hope they can get it figured out. You really need a cable ISP sir. ;D
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i know, but i cant even get a fast food restaurant or walmart out here, we live 30 minutes from civilization.
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And what am I supposed to do there? ??? I'm so used to civilization here. Hehe.
Where abouts are you? ???
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middle of nowhere, alabama. can i ask u a question about my xbox 1 here, or start a new thread
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Sure.
I have family in TN and KY.
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when i do the detailed network stats, nothing is accurate, the speeds are wrong, i get packet loss(which im working on) and the MTU says 1480. i have it set to 1492 in my router. has any1 else run into this on here. i saw where some had strict NATs, but no one mentioned their stats being wrong, that i saw
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Ya, seen odd things on XB1s..what does your ISP say to use for MTU?
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i asked him and he said "its different for different servers", so i dont know if he knew or not. the command line method said 1464 gave 0 packet loss. i think your suppose to add 28, so that gave me 1492
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Ya 1492 is standard for DSL....
So using 1464 on the router gives zero packet loss?
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i didnt try 1464 in the router. 1464 was what i got from command line
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Might run this value for a while and see how it does. I think you will be in flux for a while till the ISP can help narrow down where the issue is on there end. :-\
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K, I'll give it a try, do u think the xb1 stats matter at all, its kinda troubling, lol. I saw some people on the Xbox forum having the same issue and they didn't live in the middle of nowhere, lol
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Just to let you know Xbox One Mtu is locked at 1480 can't change it.
Also the network test on the one from what I understand is directly to Seattle.
So don't trust that test for your overall network just Xbl.
There has been issues with wireless lately on Xbox one so make sure your wired.
Happy Gaming!
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Thx for the info, vault. i wish everyone would be like titanfall and give a ping readout and let you choose what server you used
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Keep us posted. Thats for the info Vault. ;)
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hey everyone. i called the tech back and he said he had just talked to the guy and he was fixing to switch me back to fast path, so i waited a little bit and ran some pingtests and this is the results i got.
from georgia
(http://imagizer.imageshack.us/v2/150x100q90/537/1HUrxJ.jpg) (http://imageshack.com/f/ex1HUrxJj)
from washington
(http://imagizer.imageshack.us/v2/150x100q90/540/POmvG7.jpg) (http://imageshack.com/f/f0POmvG7j)
a huge improvement, thanks for yalls help, ill keep a check on it and see how it goes.
are any of yall getting destiny for xbox1
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Glad they got it working better for ya.
I don't have XB1. Not sure if I'll be getting one. 360 is working well for me at this time. ::)
Enjoy. ;)
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Thx Furry, I also ran the detailed network stats on the xb1 and all my speeds where accurate with 0% packet loss. U should get an xb1....all the cool kids r doin it, lol
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Glad it's working better.
Well when I already have a 360, Boxee Box, DNS-345 to hold additional streaming, don't use Kinect for any gaming, and have a 73" DLP and 40" LCD to play with, and future 100" projector in home room theater coming soon. I think I'm kind of cool already. ;D
Honestly, I don't have a need for XB1. I wish they made a gamer only version though that ran both XB1 and 360 games. I'd consider it. :-\ If my 360 gives up the ghost, maybe.
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Yeah, I wish it would play 360 games aswell, I got it for halo
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Same here...Love Halo. Holding out for H5 next year...Might have to go play it on buddies XB1 when it hits. Hoping they might port it to the 360. :-\
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Same here...Love Halo. Holding out for H5 next year...Might have to go play it on buddies XB1 when it hits. Hoping they might port it to the 360. :-\
The Xbox One has small issues but it's definitely worth a buy!
I personally like the new kinect it works!
If anything though just get one without kinect!
I love my 360 but the one is so much nicer overall.
Them next Gen graphics on your setup would be godlike!
Halo collection all the halos redone for next Gen only on Xbox One!
Playing on 360 is like seeing an old girlfriend.
I still have feelings for her but I don't wanna hang out.
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Maybe they will, I'll have to buy the master chief collection 2.....well played, microsoft
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Lol, vault
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LOL, But ol girl still performs thought ;D
The Xbox One has small issues but it's definitely worth a buy!
I personally like the new kinect it works!
If anything though just get one without kinect!
I love my 360 but the one is so much nicer overall.
Them next Gen graphics on your setup would be godlike!
Halo collection all the halos redone for next Gen only on Xbox One!
Playing on 360 is like seeing an old girlfriend.
I still have feelings for her but I don't wanna hang out.