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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-850L => Topic started by: pazvanti on November 24, 2014, 09:17:40 AM

Title: No external devices connected
Post by: pazvanti on November 24, 2014, 09:17:40 AM

I have a DIR-850l and I conencted and external HDD (1TB WD) but in the admin pannel I get that hte number of connected devices under storage is 0. The HDD works fine on other PCs.

Any steps that I need to make?

Title: Re: No external devices connected
Post by: FurryNutz on November 24, 2014, 09:29:19 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?

What format is the drive using? FAT32 or NTFS?
FYI>Router USB HDD Max Size FAQ (http://forums.dlink.com/index.php?topic=58799.0)

Title: Re: No external devices connected
Post by: pazvanti on November 24, 2014, 09:47:18 AM

Hardware Version: A1
Firmware Version: 1.10WW
I am located in Romania (EU)
The drive is in NTFS Formate.

Title: Re: No external devices connected
Post by: FurryNutz on November 24, 2014, 09:48:16 AM

Does a smaller size NTFS formatted drive work?   ???

Title: Re: No external devices connected
Post by: pazvanti on November 24, 2014, 10:18:18 AM

No. I tried with a 32GB Drive and a 16GB (FAT32) drive. They get power but at "Storadge" it sais NUMBER DEVICES:0.
Is there any additional step that I must take besides connecting the USB Device?

Title: Re: No external devices connected
Post by: FurryNutz on November 24, 2014, 10:21:05 AM

I recommend trying NTFS on one of those drives if possible. If it still fails...

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Title: Re: No external devices connected
Post by: pazvanti on November 24, 2014, 10:50:07 AM

It is late here...I will try to reflash the firmware from the site and see if that solves the problem :)

Title: Re: No external devices connected
Post by: FurryNutz on November 24, 2014, 10:55:36 AM

Please user your regional FW for your region and follow this:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Keep us posted..

Title: Re: No external devices connected
Post by: pazvanti on November 25, 2014, 11:18:36 AM

Just wanted to let everyone know that the firmware update solved the problem. :)

Title: Re: No external devices connected (RESOLVED)
Post by: FurryNutz on November 25, 2014, 11:19:51 AM

What site did you get the FW from?

Glad you got it working. Enjoy.  ;)