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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-826L => Topic started by: rduram on December 03, 2014, 08:51:12 AM

Title: Streaming/Connectivity Issues with 836L
Post by: rduram on December 03, 2014, 08:51:12 AM
Hi - I work from home and use my 836L with ATT U-Verse 45 Mbps service.  The 836L is hardwired to the ATT RG router and I have the wireless feature turned off on the RG.  I also have the WAN IP Pass-through feature set up on the ATT RG so that the 836L gets the WAN DHCP address directly from the RG (bridged).  My work computer is hard wired to the 836L and when I stream either music or videos, there is a constant clipping or stuttering throughout the song or video.  I do open an SSL VPN to my company, but the streaming issue happens whether I am on the VPN or not.  I also have experienced MS Lync connection dropping and reconnecting frequently when connected through the VPN as well as some of my SSH sessions that I run to our data center servers.

I have gone through the router setup guide that FurryNuts provided and still seem to have issues.  I am running firmware version 1.04 , 11, Apr, 2013. 

What are some steps that I can take to troubleshoot or remedy this issue?
Thanks
Title: Re: Streaming/Connectivity Issues with 836L
Post by: FurryNutz on December 03, 2014, 09:43:11 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)



Does the PC stream correctly when directly connected to the ISP modem?

Internet Service Provider and Modem Configurations

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials (http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials)

PC 3rd Party Security Software Configurations


Please give feedback to the suggestions and questions presented so we can get a better idea of what is going on and we can give better suggestions.
Title: Re: Streaming/Connectivity Issues with 836L
Post by: FurryNutz on February 04, 2015, 11:50:28 AM
Any status on this?  ???

Quote from: rduram on December 03, 2014, 08:51:12 AM
Hi - I work from home and use my 836L with ATT U-Verse 45 Mbps service.  The 836L is hardwired to the ATT RG router and I have the wireless feature turned off on the RG.  I also have the WAN IP Pass-through feature set up on the ATT RG so that the 836L gets the WAN DHCP address directly from the RG (bridged).  My work computer is hard wired to the 836L and when I stream either music or videos, there is a constant clipping or stuttering throughout the song or video.  I do open an SSL VPN to my company, but the streaming issue happens whether I am on the VPN or not.  I also have experienced MS Lync connection dropping and reconnecting frequently when connected through the VPN as well as some of my SSH sessions that I run to our data center servers.

I have gone through the router setup guide that FurryNuts provided and still seem to have issues.  I am running firmware version 1.04 , 11, Apr, 2013. 

What are some steps that I can take to troubleshoot or remedy this issue?
Thanks