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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-810L => Topic started by: wilmagne on February 14, 2015, 05:46:17 PM

Title: User Name issue
Post by: wilmagne on February 14, 2015, 05:46:17 PM

When I set up my D-Link DIR-810L router, I established a User Name and Password.  Now when I attempt to log in to the router, the User Name field contains "Admin" and it is grayed out so that I can't change it to the User Name I created.  So I am unable to log into the router.  Please help.

Title: Re: User Name issue
Post by: FurryNutz on February 17, 2015, 08:05:01 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?

PC 3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.

PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.

Title: Re: User Name issue
Post by: FurryNutz on March 09, 2015, 01:30:00 PM

Any status on this?

Quote from: wilmagne on February 14, 2015, 05:46:17 PM

When I set up my D-Link DIR-810L router, I established a User Name and Password.  Now when I attempt to log in to the router, the User Name field contains "Admin" and it is grayed out so that I can't change it to the User Name I created.  So I am unable to log into the router.  Please help.