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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-860L => Topic started by: Finrod128 on February 24, 2015, 07:02:52 PM

Title: Problem wired the router to Samsung Smart TV
Post by: Finrod128 on February 24, 2015, 07:02:52 PM

Hi, I've connect my Samsung ( PN51D550 ) to my DIR-860L directly ( wired ) , the network is ok, but cannot acces internet.

Samsung says it's a router configuration problem.

Here what I've try so far :

- Always broadcast : ON
- Enable SPI : ON
- Enable UPnP : ON
- Enable Multicast streams : ON
- MAC filtering : ON

Even DMZ for the TV IP adress !

Still can't connect to Internet, any ideas why ??

Thanks

Title: Re: Problem wired the router to Samsung Smart TV
Post by: FurryNutz on February 25, 2015, 07:02:48 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
• What region are you located?

Do other devices connect to the router and gain internet access? If so, then there maybe an issue with the TV itself. Does the TV get an IP address?
Does the TV have wireless support as well? Can you test the wireless on the TV if it has this support?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Router and TV, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Turn off TrueGigaBit Routing under Setup/Internet/Manual for those routers that have this feature for testing.
• Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.
• Setup DHCP (http://forums.dlink.com/index.php?topic=58017.0) reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives. Or test the TV with a Static IP address set on the TV.
• Ensure devices are set to auto obtain an IP address. (http://Ensure devices are set to auto obtain an IP address.)

Title: Re: Problem wired the router to Samsung Smart TV
Post by: Finrod128 on February 25, 2015, 09:04:47 AM

Router DIR-860L

Hardware : A1
Firmware : 1.07
Location : Canada


TV : Samsung PN51D550C , latest Firmware ( 1019 )

ISP : Cable,
Modem : Arris TM502G

PC connected ( wired, Cat6 ) to router
Google Chromecast ( wireless ) connected to router / TV
2 Android phones ( wireless ) connected to router

The TV said 'Network OK' , and I can see correct IP adress ( identified in router ) MAC adress also ok, so Getway and subnet mask. DNS given by TV is same as getway ( the IP adress of the router : 192.168.0.1 )

Tried the 'workaround' of change DNS on TV to 8.8.8.8 with no luck.

The problem occurs to 'Internet connection' .TV said it connected to network but can't gain acces to internet.

I've try change the cables, even try with a D-Link Powerline CPL AV500 always same result : green light on networking ( confirmed Router VS TV ), but can't acces Internet. Cannot try 'wireless' acces directly to TV because I don't have the Samsung Dongle. I use the LAN Ethernet port.

Like a said, try MAC Allow, even DMZ. With no result.

P.S.: Also, of course, tried what you're proposing ( reserved DNS, tec, etc )




Thank for your help

Title: Re: Problem wired the router to Samsung Smart TV
Post by: FurryNutz on February 25, 2015, 09:08:26 AM

Ok, so other devices get internet accept for the TV right?

Lets try this, connect the tv directly to the ISP modem and power cycle the modem. Check for IP address and internet access.

Also I believe your ISP modem has a built in router as well. If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.#.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

Title: Re: Problem wired the router to Samsung Smart TV
Post by: Finrod128 on February 26, 2015, 05:11:08 AM

Thank you for your help !

I finaly manage to get it work !

Title: Re: Problem wired the router to Samsung Smart TV (RESOLVED)
Post by: FurryNutz on February 26, 2015, 06:59:31 AM

What did you do to get it working? Please let us know.  ;)