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D-Link Mobile Apps => mydlink Lite App => Topic started by: geofrantz on March 12, 2015, 12:12:58 PM

Title: mydlink lite not working at all
Post by: geofrantz on March 12, 2015, 12:12:58 PM
I just purchased the DCS 933L camera. Downloaded the app on both my iPhone6 and iPad mini, and it doesn't work on either of the devices. I get the three first promo screens, and then a black screen with a line that reads "AccessDeniedAccess" and some alphanumeric characters. I tried uninstalling and reinstalling, the problem persists. If anyone has any ideas...

(I will probably return the camera because for such a simple task as that NOONE should have to spend the better part of an afternoon in front of the computer).
Title: Re: mydlink lite not working at all
Post by: RYAT3 on March 12, 2015, 12:26:54 PM
Does local access work? (Not sure if that's on option on that platform).

Does mydlink.com work through a Web browser?
Title: Re: mydlink lite not working at all
Post by: RYAT3 on March 12, 2015, 12:27:54 PM
Do any 3rd party apps work?
Title: Re: mydlink lite not working at all
Post by: FurryNutz on March 12, 2015, 12:29:11 PM
What region are you located?
What FW version is loaded on the 933L?
What iOS version are you using?
What Mfr ISP modem # are you using?
What Mfr router model # are you using?

Be sure to associate the 933l with mydlink.com (http://mydlink.com)

Current version of FW on my 933L and iOS 8.1.2 on my 6P using the current version app is working for me.
Title: Re: mydlink lite not working at all
Post by: Kakashi::. on March 13, 2015, 01:19:55 PM
Quote from: geofrantz on March 12, 2015, 12:12:58 PM
I just purchased the DCS 933L camera. Downloaded the app on both my iPhone6 and iPad mini, and it doesn't work on either of the devices. I get the three first promo screens, and then a black screen with a line that reads "AccessDeniedAccess" and some alphanumeric characters. I tried uninstalling and reinstalling, the problem persists. If anyone has any ideas...

(I will probably return the camera because for such a simple task as that NOONE should have to spend the better part of an afternoon in front of the computer).


geofrantz,

Just a few clarifying questions,


If you have the mydlink™ Lite app, the app will display "local and remote" options right after starting, use Local for the setup and make sure you are connected to your WiFi network to initiate the installation, Remote is use after you have setup your account and you are away from home, or just connected to a different network.

Take a look:

(http://images.dlink.com/new/articles/FORUMS/Mydlink-app_1.png)  (http://images.dlink.com/new/articles/FORUMS/Mydlink-app_2.png)


Hope everything works... and if it does not, just be ready to give a few more information. Thanks!
Title: Re: mydlink lite not working at all
Post by: FurryNutz on March 23, 2015, 08:24:11 AM
Any status on this?  ???

Quote from: geofrantz on March 12, 2015, 12:12:58 PM
I just purchased the DCS 933L camera. Downloaded the app on both my iPhone6 and iPad mini, and it doesn't work on either of the devices. I get the three first promo screens, and then a black screen with a line that reads "AccessDeniedAccess" and some alphanumeric characters. I tried uninstalling and reinstalling, the problem persists. If anyone has any ideas...

(I will probably return the camera because for such a simple task as that NOONE should have to spend the better part of an afternoon in front of the computer).