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D-Link IP Cameras for Home => DCS series Network Cameras => Topic started by: mss.97512ku on March 31, 2015, 07:25:15 PM

Title: Ethernet connected camera that I can only access if I'm on my home network
Post by: mss.97512ku on March 31, 2015, 07:25:15 PM

I have two cameras one is a DCS-930L and one is a DCS-942L both are connected to my 2 in 1 router/modem thorough an eternet cable. If I'm on my home network I can access my cameras fine on the mydlink app. But if I'm trying to access my cameras remotely on the app it shows they are connected and have a cloud symbol next to them but when I click one it just continues to say "connecting" then says "could not connect". How can I resolve this issue?

Title: Re: Ethernet connected camera that I can only access if I'm on my home network
Post by: Hard Harry on March 31, 2015, 08:54:43 PM

DId you go through the Installation wizard from the CD?

Also, what gateway do you have, pretty sure it needs to be UPnP compatible.

Title: Re: Ethernet connected camera that I can only access if I'm on my home network
Post by: mss.97512ku on April 01, 2015, 02:20:13 PM

It's a Motorola sbg6580 router/modem. I'm sure it's upnp compatible. And yes it was run with the installation disc.

Title: Re: Ethernet connected camera that I can only access if I'm on my home network
Post by: FurryNutz on April 02, 2015, 07:48:10 AM

Give this a try:
http://forums.dlink.com/index.php?topic=62395.0 (http://forums.dlink.com/index.php?topic=62395.0)