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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: Fhufuu on April 01, 2015, 10:09:35 AM

Title: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 10:09:35 AM
Hello everyone ! Im here with very sad news..
I only bought this Router for 1 month or 2 with my very hard earned and rare money. Because our other router was 3 years old. (It had to be changed.)
And.. this was the best choice at my retailer. That I could afford that is.. I regret this purchase cause since DAY 1. I would get disconnected ONCE per day. I was fine with that. I'd get annoyed.. but its better than what Im living right now.. It really, really.. s*cks for a lack of better words.

Regardless.. I did research on my own. Since the Issue Evolved to disconnecting me 30 minutes exactly because it wasn't quite my issue before.(It started happening the day before yesterday AFTER the daily disconnection)
I followed all the instructions I could possible in this Post: http://forums.dlink.com/index.php?topic=39174.0
The only thing I can't do was the IPv6 option in Setup. There isn't any. I did EVERYTHING else however And I still disconnect every 30minutes.
Video games, I get disconnected.. A certain website that is essentially a chatting website disconnects me.. However.. sometimes Twitch just keeps on going for me. Yet, the chat disconnects me for not even 1 second. Its the same for the chat, I can connect right back after being disconnected without any sort of Delay.
Sooo I am desperate for support as I want this router to work so much.. I don't wanna spend money again because this one is a lost cause. Because if it is.. Im probably never gonna buy D-link products unless they are actually listed in the support. (Unlike this one.. the DIR651) Its not even on their website when your Filing a ticket for support !

Nonetheless.. this is my issue.. it keeps disconnecting me every 30 minutes EXACTLY. While before, It disconnected me DAILY. At 6:43pm(Or 5:43pm before daylight savings)

Edit: Before anything.. It is not. My ISP. it was working Completely and utterly fine with the other router. Except the getting older part. So this is THIS. DIR-651 Router... not my ISP/Modem.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 11:15:31 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)


Do you get disconnected if you directly connect your PC to the ISP Modem?
Internet Service Provider and Modem Configurations

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 11:30:30 AM
Like I just said.. it is not Our ISP. Internet has been working flawlessly for.. 2 years ? Even before this sudden change/Issue. It was working just fine but disconnected me only daily. This Issue that evolved is because of the router.. It changed From utterly slow internet with our Old, 3 year old router. To Disconnection yet solid internet. However I am still going to answer..

Its listed as A2 on the Upper corner of the Router's Page when I type in my IP Adress.
I saw on the topic that there was a 1.11 Firmware ? Yet.. my Router Stops at 1.10 and says its the latest version.
Edit: I forgot the Region.. it says "NA" along side the version. http://gyazo.com/32c22a544840da514e9a62d517bdf61b
Canada. Mauricie.
Wired. Constant flow of information. however, my wireless brother have been feeling these disconnection sometimes.

Do you get disconnected if you directly connect your PC to the ISP Modem? I sadly have yet to check this. I will come back to this after I have. If this is the case ? Iw ill definitely call My ISP. However for now, we can rule this out and go for the router being the cause ?
 For my Wire, Where exactly do I see that its a cat6 ? I saw and read UTP on it... And.. UPS and other random letters. Though.. the head of the plug do seem very, very much like that..
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 11:57:38 AM
I would start with a test directly connect to the ISP modem and test around the same time frame when you see the disconnections to see it it happens.
You need to rule out the ISP service and modem. Any thins is possible at this time.
The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

To check the LAN cable, swap out the came for another cable. Cables are marked with a "CAT-#" on the cable. If you don't see one, then get into a new one that has this marking on it. Swap cables between the ISP modem and router and your PC.

Internet Service Provider and Modem Configurations
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 12:06:22 PM
I am currently wired into the Modem. And I have yet to see a disconnection or connection fluctuation.. Though I don't think I crossed the margin For the disconnection to happen yet.

However.. I read as much as I could onto the Cable.. Im afraid I can't buy any new cables Because money is extremely tight.
I did read that it had "Category 5E" or E5.
As for.. What sort of modem do I have.. What does Me having Cable mean, and DSL as well ? This was something I never was able to differentiate.
Though if I had to choose ignorantly.. I'd say I have cable ?
For the Modem Number I can give you the # for it.. but what is Mfr. ?
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 12:15:02 PM
Mfr = Manufacture of the ISP MODEM

Call your ISP and ask them for this information...
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 12:18:37 PM
Its fine xD I have the manufacturer Info and such.
Its an Arris tm722.
am I missing any information about the modem ? And So far.. It does seem that I have yet to even disconnect or.. feel a dip in the connection.

And very sorry if I seem.. Stubborn.. but.. I did somewhat my research but If this proves that I actually need to give my ISP a call I will.. but yea.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 12:34:12 PM
Reason for asking about your ISP modem to to chat for NAT or a built in router on it. That model modem does not have built in router.

Seen various issues with Arris modems.  :-\

Know anyone who could let you barrow some cabling to test with? The disconnection seems systemic as it seems to occur ever


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials (http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials)
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 12:42:35 PM
But... thats the thing though. We never had any sort of problems due to devices. I don,t quite know how to check if they're 2.4Gz..
And.. I never had any sort of issues with this Arris Modem if I am honest. We had a couple with our initial Arris Modem, but ever since we called the ISP and had it changed We never, ever had any sort of problems.
I've been wired in my router for about an Hour. NO issue whatsoever if Im honest.. Haven't even disconnected from internet at all.
I also forgot to give you my speed test when you asked for it x .x; This is it. While watching A stream of a video game.
http://www.speedtest.net/my-result/4258453437
My brother's displeased with the Router being disconnected sooo.. I gotta put it back, but I wasn't disconnected at all for the full hour.

And... For me.. It can't be an issue of interference since I am Wired in... right ? If Im wrong I'll check. But yea, I was wired in the router before. Shouldn't have caused any sort of interference.
As for its placement its well safe from any other electronics. 3-6feet minimum safe distance is achieved x)

Soooo yes.. ISP can finally be ruled out I think.. Since I haven't had any sort of problem whatsoever.. (Was even able to watch two streams at once for 20 minutes.. thats a lot SOURCE quality as well on twitch. in otherwords.. Its the best quality and 60FPS speed of frames.)
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 01:11:18 PM
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 01:12:28 PM
Again Furrynutz.. I am not using wireless mode..
However.. what would checking these modes Entail ?
Edit: Im sorry.. I did not read fully.. I thought these were all Router related. I'll check if any devices like those are around.. but I don't even know where to check ! xD;
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 01:16:20 PM
You said your brother was seeing some disconnections as well...possible this could be a factor in this problem. Regardless if your wired or wireless.

Should the router encounter wireless interferences, it could be attempting to reboot at this intervals and thats when you notice this disconnection. It maybe attempting to find a clear unused channel on 2.4ghz.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 01:17:50 PM
Right, I did mention this. Though I disconnect a lot more frequently than he does. For him, its... Unfrequent. Im gonna go ask him specifics as to.. when he gets disconnected and such. Because all I know is it is different intervals from mine.

Edit: As for modes. I was in.. Mixed G.. N and B ? I don't know.. But now Im in Mixed G and N
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 01:22:55 PM
What are the current QoS/Traffic Shaping settings set for?
Disable them if they are enabled...

Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.

IF any of these suggestions fail, Please upgrade to v1.11 using the following process:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Get v1.11 from here:
http://support.dlink.ca/ProductInfo.aspx?m=DIR-651 (http://support.dlink.ca/ProductInfo.aspx?m=DIR-651)
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 01:29:44 PM
Right.. Sooo for the QoS Settings, This is my settings: http://gyazo.com/a92ea31250eaf2be062fc88c0abbbc6f
As for the firewall setting, its like that ever since I read the issue about the thread made in 2011, however it wasn't like the before the issue.. but NOW. its set at Endpoint.
I know I need to disable the First QoS Option.. but what about the other two options ? Do I leave them checked ? (I did Try with the Enable QoS Engine OFF and it didn't change anything.. though thats the only one thats been turned off, the other two were on.)
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 01:34:24 PM
Yes see what happens with TS and QoS disabled and the end points reconfigured and your new wireless mode settings. Your on a ISP with a uplink thats over 2Mb. There is a softcap on some older generation routers that only use 2Mb. This maybe an issue here. Maybe.

Test these new settings and see if the router still fails, if so, go for the FW update. Use the update process please.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 01:37:56 PM
So.. I Uncheck Every single option ? Or.. Only specifics. Thats.. sorta what I was asking as well. Because I already tried only unchecking the.. QoS one. No changes happened.. but here goes.
This is what My settings for QoS and Traffic shaping. : http://gyazo.com/4059e19e0b7450d1f68a4d052ab87fdd
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 01:43:27 PM
See what happens...
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 01:43:55 PM
Will do !
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 02:15:28 PM
Well sadly I just disconnected :/ Though that was on Mixed G&N.
Now I gotta try on G and N. Anyways.. off to do that !
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 02:16:36 PM
Ok.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 02:19:34 PM
Also, Seems like my brother did not get disconnected When the disconnection just happened. he's playing his games all fine while Im the only one disconnecting :/
Nevertheless.. Seems like I even angered him while trying to check on him.. Anyways.. Sooo Feels like Mixed G&N Helps for wireless.. But I have no fix at all for wired.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 01, 2015, 02:21:12 PM
Well if he didn't get connected and you did. Possible issue between your PC, cable and the router. There a different PC you an test with?
Make sure the network adapter card drivers are up to date for the adapter that the cable is connected to on the PC.

PC 3rd Party Security Software Configurations
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 02:24:05 PM
Right... Well.. this is a 35 Feet long cable. Category 5E.
I just want to be exactly sure whats the issue to not throw money in the wrong direction. I sincerely think its the router. It was -not- an issue whatsoever with the other router. Despite it kicking the bucket because of its age. What would be wrong with my PC then ? if that is the case ? And the cable ? The only Issue I see is the fact its not Cat6.. and thats only "Recommended" and thats all right ?

Edit: Oh, WOAH. I didn't see that PC 3rd party thing o -o ! Im reading it now and testing it. 
Uuuuh.. Sooo turn off Windows Defender and such ?
The only third party Anti virus Im using is Malware Bytes Premium.. 
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 01, 2015, 03:37:52 PM
Though.. let me gather this... I went and consulted my family over this and more points were brought in.
While it did disconnect my mother and brother.. Only.. So much less than me of course.. it still happened. (Not today however... So far.. )
I have yet to try this Antivirus thing though. Im just speaking and such..

We all have different antiviruses.. Soo.. this shouldn't be the issue as we all got disconnected.
Its not my wire as its effectively Transfering internet without a problem Until the router.. Crashes.
Its not my PC either.. because this would mean my mother and brother's PC would be a problem as well..
Its not My ISP as Being wired into the Modem did not reveal any sort of disconnection problem at all..
It has to be my router right ? So... whats the issue with it ? Why did D-link completely remove it from this forum ? Why is it not in the list for D-link support on their website when I try to select which product I own.
Soo... Is there any -effective- way we could use to make this not happen ? Because im nearly on the verge of giving up. I had the exact.. Same antivirus.. Exact same firewall when I had a Wireless connection. With the other Router and -nothing- happen ? Why would it happen for this one then ?
Regardless.. Im sorry if this is annoying to you FurryNutz.. but.. this is simply how I feel right now with what I gathered from this.. Trouble shooting for today.
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: FurryNutz on April 02, 2015, 07:00:00 AM
IF any of these suggestions fail, Please upgrade to v1.11 using the following process:
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Get v1.11 from here:
http://support.dlink.ca/ProductInfo.aspx?m=DIR-651 (http://support.dlink.ca/ProductInfo.aspx?m=DIR-651)
Title: Re: DIR-651 Disconnecting every 30minutes exactly
Post by: Fhufuu on April 02, 2015, 05:11:35 PM
So far.. I haven't been disconnected once.. Though.. Im wondering..
Why was this Firmware update Nearly hidden For me ?
I tried looking for a new firmware update on google, the 1.11 Especially.. THEN..
I tried to look for it on the auto-search built in the router.. Nothing..
I even went on that same exact website you went to to find the Firmware update.. and only 1.10 was listed.. Sooo... what happened ?
Regardless... Its working so far.. I can't complain.
Title: Re: DIR-651 Disconnecting every 30minutes exactly (RESOLVED)
Post by: FurryNutz on April 02, 2015, 05:32:18 PM
The v1.11 may have not been posted to there auto update server so the manual load would be needed. Sounds like it did the trick.
Enjoy.  :)