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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-810L => Topic started by: vgchat on April 01, 2015, 03:29:43 PM

Title: Disappointed with this "cloud router"
Post by: vgchat on April 01, 2015, 03:29:43 PM
Right so, I bought this thing in December 2014, thinking I'd upgrade from my cicso e1000 router.  Every day I'd notice disconnects with it running at 1-50 kbps on steam downloads with browser timeouts.  So today I whip out the old E1000 while the 810 is doing it's little lag dance and guess what happens?  Speeds are as high as can be, maxing out my 25 MBPS isp plan.

Now this thing's settings are @ default and unfortunately the lag was pretty abysmal, what gives?
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 07:34:28 AM
Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Internet Service Provider and Modem Configurations

I have this same model router and it's pretty good little router.
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 11:22:07 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

B1
2.01
USA/Oklahoma
Wired
Yes
>FW Update Process (http://forums.dlink.com/index.php?topic=42457.0) yes
yes

Internet Service Provider and Modem Configurations
VyveBB - they resell Cox Cable internet
Arris CM820 via Touchstone
Static
25 Down/3-4 UP
Makes no difference
have swapped cables 3 month's ago
MTU is set to 1500 - Cable internet

I have this same model router and it's pretty good little router.
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 11:28:24 AM
What applications are you noticing this "lag"? Gaming? General Internet Surfing? Downloading?

What are your currently QoS settings configured for?

There is v2.03 FW available as well...
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 11:36:04 AM
Hello, I notice the lag for anything I try to do online:
browsing
downloading a game on steam
playing a game
filezilla
youtube
etc.

QoS is disabled and I'm about to apply the latest firmware to it right now.
Quote from: FurryNutz on April 02, 2015, 11:28:24 AM
What applications are you noticing this "lag"? Gaming? General Internet Surfing? Downloading?

What are your currently QoS settings configured for?

There is v2.03 FW available as well...
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 11:44:49 AM
Ok Use the FW update process. Don't load any saved config files for now. Just factory reset after the upload and then set up from scratch.

Turn ALL other devices OFF accept for the one wired PC.
Disable all PC security SW while updating and testing.

Post your speed test results as well.
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 11:51:37 AM
Done and here is the speedtest with the latest firmware as requested.

(http://www.speedtest.net/result/4260940008.png)
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 11:52:59 AM
This better?
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 11:59:20 AM
That is what we usually average when doing the speedtest, so far today though, no drops.

I can upload router & modem logs if it helps.
(http://i.imgur.com/j3nw8sJ.png)

http://pastebin.com/nJ6yq1P6
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 12:15:59 PM
U should confirm with your ISP if the modem signal levels are good for there system. I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Title: Re: Disappointed with this "cloud router"
Post by: Hard Harry on April 02, 2015, 02:12:41 PM
Quote from: vgchat on April 02, 2015, 11:59:20 AM
That is what we usually average when doing the speedtest, so far today though, no drops.

I can upload router & modem logs if it helps.

Your signal levels are fine. You're not bonding on the upstream though, but that may be normal, depends if they use channel bonding on the upstream. I know they do with Cox. Tried checking on your ISP support site, and even calling them (I was bored) and all I can say is wow. Their support system is BAAAD, and this is from someone who used to work at Cox. The best I could do was find this the PDF below that shows a modem bonding on the upstream (blue light) but that could be a stock photo. +1 Calling ISP to check.

Also, could you post the logs? Just be sure to edit out your modem (CM) MAC address before posting.

https://www.vyvebroadband.com/downloads/Vyve-Installing-Your-New-Modem.pdf
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 02:57:31 PM
here's the log as requested and I managed to get video of what I meant by when it's lagging.

https://www.dropbox.com/home?preview=Arris+log.html (https://www.dropbox.com/home?preview=Arris+log.html)

Should be available here if it uploads without issue.

https://www.youtube.com/watch?v=fUGs0jJ3QDA&feature=youtu.be&ab_channel=Finalkaoss (https://www.youtube.com/watch?v=fUGs0jJ3QDA&feature=youtu.be&ab_channel=Finalkaoss)
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 04:43:00 PM
Do you get good speeds when directly connected to the ISP modem?
Can you test a different PC to see if the same thing happens with that PC while wired to the 810L?

This video capture was before or after updating to v2.03?
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 04:46:48 PM
Yes it makes no difference if I hook it up to modem/computer minus router.

It tends to drop all connections: wifi and wired even with a different computer: a laptop hooked straight to it.  It happens at random, sometimes with a few hours inbetween dropping.

That was after the FW update and 2-3 factory resets as per what the guide says.
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 04:50:02 PM
Wait, if it makes no difference and it does this while direct connected to the ISP modem then the issue is either the PC or thr ISP modem.
Title: Re: Disappointed with this "cloud router"
Post by: Hard Harry on April 02, 2015, 05:41:28 PM
Quote from: vgchat on April 02, 2015, 02:57:31 PM
here's the log as requested and I managed to get video of what I meant by when it's lagging.

https://www.dropbox.com/home?preview=Arris+log.html (https://www.dropbox.com/home?preview=Arris+log.html)

Link is dead for me. And I think those logs will hold the key.

Quote from: vgchat on April 02, 2015, 02:57:31 PM

https://www.youtube.com/watch?v=fUGs0jJ3QDA&feature=youtu.be&ab_channel=Finalkaoss (https://www.youtube.com/watch?v=fUGs0jJ3QDA&feature=youtu.be&ab_channel=Finalkaoss)

Video is very interesting. That would have been impossible to explain otherwise, thank you very much. First thing I noticed, IP did not change between release and renewal and IP is a public. Second, the first speed test seemed to take a abnormal time selecting the correct server, but then show low latency to that server. Third, this is a rather specific problem that I have found evidence happening using different modems, routers and computers, and only commonality was ISP. See post here (http://www.dslreports.com/forum/r23446336-Speed-Speed-degradation-requires-IP-address-renewal). 4th, when I called VyveBB there was literally an announcement every 3 seconds that they are having problems in OK area.

Question: What is data at 1m14s?

Hypothesis:  Severe routing problems at the ISP level that either by fluke happened at same time as firmware upgrade, or firmware upgrade changed way router talks to modem (gateway) in some way. Maybe releasing and renewing resets the routing table they have for the MAC of your gateway in the CMTS, but they would have to be using some funky code. Have your tried setting your IP to static? Just use all the same settings as DHCP gives you. If this doesn't fix the problem, then you know for SURE it's ISP side.

Update: Did this problem start 3/31 to 4/1? If so, could be related to the Cox Analog/Digital transition that took place on during that time in OK and caused some problems. Maybe the connections between Cox and your ISP changed? Not that it matters, but more evidence issue is on ISP side.
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 08:09:14 PM
Fixed.
https://www.vgchat.us/Arris-log.html (https://www.vgchat.us/Arris-log.html)

This kind of behaviour has been going on for well over a year and a half now, ever since they took over allegiance.tv in shawnee.  AFAIK, I'm assigned a static IP address.

Also, I this behavior seems to happen with either the Cisco/Linsys or the D-Link router, so it probably is pretty safe to count those off, especially with how new the d-link router is, maybe a few month's old at best.

And yes fuzzy, this isn't limited to one device... We use:
1 laptop
1 desktop
2 android phones
1 android tablet
and when it goes out, everything experiences the kind of lag shown in that video.
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 02, 2015, 08:17:57 PM
So what did you do to fix it?  ???
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 02, 2015, 08:22:38 PM
Usually just unplug/replug the modem/router, cross fingers & hope it works.. but yeah I've been living with it like this since vyve took over, over a year or so ago, the only other option is att with their 700Kbps dsl...

The last time I called and got a tech, they blamed congestion as the cause & claimed to have fixed it, that was 3 month's ago and it made no noticable difference.
Title: Re: Disappointed with this "cloud router"
Post by: Hard Harry on April 02, 2015, 09:00:13 PM
Quote from: vgchat on April 02, 2015, 08:22:38 PM
Usually just unplug/replug the modem/router, cross fingers & hope it works.. but yeah I've been living with it like this since vyve took over, over a year or so ago, the only other option is att with their 700Kbps dsl...

The last time I called and got a tech, they blamed congestion as the cause & claimed to have fixed it, that was 3 month's ago and it made no noticable difference.

"RCS Partial Service"  (http://volpefirm.com/docsis-3-0-partial-service/)
A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because communication on a channel was lost during normal operation.

I hate to say it, but I almost wonder if you would be better with a DOCSIS 2.0 modem. Noise on upstream hindering upstream channel bonding. But seriously..your ISP....they need to die with fire. Then again I quit Cox for some of the same reasons and conditions your experiancing so, I don't have a leg to stand on. LOL. Fun post. Later everyonezzzzzz  ;D ;D ;D ;D ;D
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 03, 2015, 07:26:03 AM
Seems like this is a ISP issue.

One thing you can try, take the 810L to a friend or families place. See if the problem follows. I presume It may not. Something as a last report test.

Quote from: vgchat on April 02, 2015, 08:22:38 PM
Usually just unplug/replug the modem/router, cross fingers & hope it works.. but yeah I've been living with it like this since vyve took over, over a year or so ago, the only other option is att with their 700Kbps dsl...

The last time I called and got a tech, they blamed congestion as the cause & claimed to have fixed it, that was 3 month's ago and it made no noticable difference.
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 04, 2015, 07:27:54 AM
Finally got a response from them yesterday.  They blame maintenance, hopefully installing/upgrading lines.

Quote
Hello . I apologize for the delayed response Thank you so much providing us with the blog site and video. I gathered more information from our technical supervisor regarding the issues that you have been experiencing. From what I have found out, there is maintenance that is being performed where you are located to prevent the latency issues. We are very close to completing the maintenance that will resolve this. I have notated this information on your account, so you can receive credit for the time that this has been going on. Please call or email us once the services are working properly, and we will credit your account accordingly. We apologize for any inconveniences and hope that this resolution fulfills your expectations and helps clear any deformed image you might have had about our services. If you have any questions or concerns that I can further assist you with, please don't hesitate to reach out to us. Thank you.
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 04, 2015, 07:39:55 AM
Keep us posted.  ;)
Title: Re: Disappointed with this "cloud router"
Post by: vgchat on April 09, 2015, 11:40:13 AM
well, had good speeds from the 4'th until today.  Going slow like in that video for the past couple of hours now, right in the middle of me watching a Let's Play no less..  ::)
Title: Re: Disappointed with this "cloud router"
Post by: FurryNutz on April 09, 2015, 11:48:32 AM
Check the ISP services again. Seems like if it was working for the past few days, then something happened again...