D-Link Forums

D-Link Mobile Apps => mydlink Lite App => Topic started by: gcarp1 on April 16, 2015, 12:56:05 PM

Title: myDLink Lite Remote Access issue DCS5009L
Post by: gcarp1 on April 16, 2015, 12:56:05 PM

After updating to the latest firmware (1.03.01) on my DCS5009L to fix the IR Filter clicking issue, myDLink Lite does not connect properly to the camera in remote mode. I am able to get the video stream but none of the controls work. If I am on the local network it works fine. I am on version 3.4.3.  Any ideas how to get this working again?

TIA

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: FurryNutz on April 17, 2015, 09:38:44 AM

• What region are you located?

Please review:
Link>DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)
mydlink.com and Java Application FAQ (http://forums.dlink.com/index.php?topic=53725.0)

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: gcarp1 on April 23, 2015, 05:48:05 AM

Sorry for the delay, I haven't been on in a while. I am in the US.

As I previously stated, When connected through the local network, the app works fine. When I am away and in Remote mode, I only get the video stream and the controls don't work. All was fine before the firmware update on the camera.

Thanks

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: FurryNutz on April 23, 2015, 06:48:26 AM

Please check to see if uPnP Port Forwarding is disabled or enabled. Enable if disabled and test.

What Mfr and model host router do you have?
What Mfr and model ISP modem do you have?

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: gcarp1 on April 23, 2015, 02:49:02 PM

Port forwarding was disabled. I enabled it - still no joy.

The router is a Verizon FiOS router. Actiontec M1424-WR.
Would the host router and ISP router be the same? I am kinda' ignorant about some of this stuff.  ???

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: FurryNutz on April 24, 2015, 06:58:29 AM

Yes the ISP model and main host router can be the same if the ISP modem has a built in router and thats your main router.

Have you tried removing the app from your device then reinstalling it?

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: gcarp1 on April 24, 2015, 03:31:05 PM

Not since I enabled port forwarding. Will try that next.

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: FurryNutz on April 25, 2015, 02:44:50 PM

Keep us posted. If nothing seems to fix this, I recommend that you phone contact your regional D-Link support office and talk to someone about this. Ask for level 2 or higher support...

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: gcarp1 on April 27, 2015, 05:55:43 PM

Sorry for the delay again... Life getting in the way of solving this.
Here's the latest.
Enabling port forwarding does work on my ipad which is wi-fi only. I was at a remote location with wi-fi access and it worked perfectly. However, my phone refuses to cooperate. Phone is a HTC One S. Is there any settings i should check on the phone?

Title: Re: myDLink Lite Remote Access issue DCS5009L
Post by: FurryNutz on April 30, 2015, 07:38:29 AM

my try to remove the app from the phone then re-install it.
Not experience with HTC phones here...  :-\