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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: neuwirth on July 02, 2009, 06:54:39 PM

Title: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on July 02, 2009, 06:54:39 PM
I purchased my DIR-655 in April 2008.  It worked fine until April 2009.  It is used to provide a solid connection and provide multiple IP addresses for a virtual server used in my application.  When the connection is lost, the application must be taken down and restarted - 20 minutes lost.  I had to run out Easter Sunday morning (in the rain) to buy a Belkin router in order to get back up and running.  I contacted D-Link and they sent me a replacement DIR-655 which worked fine until this week.  The Belkin router is back up and running as a replacement.  I have called my ISP (AT&T) to complain about their DSL service.  Every time they tested the line and found it supplying a signal within specs.  Since the Belkin router has been my only router, I have had no problem with losing internet connection.  That leads me to believe the router has a problem.  The latest firmware version is installed - 1.31  I set the modem (A Motorola 2210) in bridge mode for the DIR-655.  The Belkin does not run with the modem in bridged mode.  Has anyone had a similar experience or suggestions on what could be the problem? 
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: GullyFoyle on July 05, 2009, 04:42:13 AM
Possible sources of the problem.
NAT table set too low.
IP release times set too high.
Router underpowered.
The first two can be fixed by D-link in future firmware updates.
Better yet, buy a router that uses open source firmware like the Linksys wrt54gl. Then install DD-WRT, or Tomato, or Openwrt.
Problems solved.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: Demonized on July 05, 2009, 07:43:12 AM
@GullyFoyle: Why don't you go play on the DD-WRT forum?

You're truly trolling this forum with your personally motivated attacks on the DIR.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on July 05, 2009, 04:07:50 PM
I thought I would give the DIR-655 one more try.  By the way, the hardware version is A4.  I tried various options mentioned in the 'router freezes' forum.  I reset it to factory defaults.  It is behaving worse than before.  I get an Internet connection for a few seconds to a minute then nothing for five.  Since this is a replacement router, I'm not sure if D-Link support will even talk to me about this issue.  I'll see what they have to say.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: Demonized on July 05, 2009, 04:36:44 PM
I thought I would give the DIR-655 one more try.  By the way, the hardware version is A4.  I tried various options mentioned in the 'router freezes' forum.  I reset it to factory defaults.  It is behaving worse than before.  I get an Internet connection for a few seconds to a minute then nothing for five.  Since this is a replacement router, I'm not sure if D-Link support will even talk to me about this issue.  I'll see what they have to say.

Try this:

Reset to default, reflash firmware, setup clean manually.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on July 06, 2009, 10:39:51 AM
Update... may be fixed.  Called D-Link RMA Dept, Level 3 support.  Spoke with Carol.  She had me go to Advanced, Advanced Network and change the WAN Port Settings from AUTO to 100Mbps.  Seems to be working now.  I'll give it a week and then update.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: Demonized on July 06, 2009, 11:12:48 AM
Yep, that's probably cause no 3 for failing connections. 'Auto' settings are never to be trusted.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on July 08, 2009, 05:40:11 PM
 :( Well, the fix did not last.  My DIR-655 crashed and burned this afternoon.  Internet was there, then it wasn't, then it was there, then it wasn't.  During this time I could never access the router itself.  Now D-Link is supposed to send me my third router via RMA.  I may just give up and keep the Belkin up and running.  It has given me NO trouble.  The UPS fees sending this stuff back may be the deciding factor.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: Twink on July 09, 2009, 08:06:47 AM
There is an app you can get called PRTG Network Monitor, you can set it to ping Google every 60 seconds and it will provide you a list of network drops and their duration.  We had the same problem and determined it was not the server, or router, even though our ISP did do a network test, every time they tested the problem did not occur.  This is a good tool to record the problem you are having.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on July 26, 2009, 10:01:54 AM
Received my replacement (third) router from D-link a couple of weeks ago.  So far it has been solid as a rock for the last 10 days.  This is additional proof that it was the router and not the internet connection that was failing.  I hope this is my LAST router.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: teribol on July 30, 2009, 03:27:09 AM
this happened to me...internet connection keeps dropping...and the log shows a deauthentication received messagge...i disabled anything that had to do with security but to no avail.

Then i remembered that when i installed my Windows 7, i updated the generic Windows 7 driver for my wireless network adapater with the Windows Vista driver that came with my Laptop.

What i  did was to uninstall the wireless network adapter and checked the delete the driver and booted up again. Windows 7 again installed its generic driver and voila my dropping problem is gone.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: teribol on July 30, 2009, 03:29:47 AM
sorry about this..this is a continuation to my earlier post...

I downloaded a 200 MB file after i did a reinstall of the generic driver in Windows 7 and had a successfful download without interruption whatsoever.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: neuwirth on August 15, 2009, 02:45:52 PM
Third router is now giving me trouble.  It was fine for 3 or 4 weeks.  Monday, August 10th it locked up and I could not access the web interface.  Status LED on solid, not blinking as it should.  I cycled the power and the router came back up and worked fine until this morning.  It locked up again.  I never touched the modem; just cycled the power on the router.  I called D-Link support.  They seemed ready to send me my fourth router, but then had second thoughts.  They said I need to speak with a higher level support person who does not work on weekends.  I will give him a call on Monday to see what they are willing to do.  Each time it costs me around $8 to send the broken router back to them in addition to the hours I spend on the phone describing all the problems.  This is clearly a router problem.  It came with H/W Ver: A4 and F/W Ver: 1.21.  Since it worked without a problem for a few weeks, I decided not to upgrade the firmware.
Title: Re: Losing Internet connection for 30 seconds to 5 minutes
Post by: cesthree on August 16, 2009, 09:34:57 AM
I have to agree with GullyFoyle.  My DIR-655 A2 had the same behaviors.  I seriously stuck with that router longer than I should have.

No firmwares ever fixed anything, just made things worse.

Had a WRT54GL flashed with DD-WRT for about 3 months now.  A LOT less headaches.

I still used my DIR-655 as a Gigabit switch for about a month.  It died.  Tried a different power adapter and no lights would come on.

I spent $150 for that router brand new.  It's in my home.  We seriously didn't wear it out in 2 years.

I spent $35 5 years ago on a Network Everywhere router from Wal-Mart that is still humming along right now.  $50 on my WRT54GL.  If BOTH of those died right now, I could buy them again and still have spent less money than the DIR-655.

Ebay would be a great place to give those units to someone who has spare time to tinker with shoddy firmware and useless setup screens.  Personally, I like being able to use my network equipment without constant interruption from BASIC functions.

Laters!

Oh, and have you seen how many 5 egg reviews there are for the Linksys routers?  Dwarfs the D-Links considerably.