D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: Tikigod19 on July 10, 2015, 03:12:08 PM
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hi guys, I find the transfer rates to my gigabit lan connected share center is painful so I must have done something wrong. I'd like to try it via USB but when I plug it in it is not detected. Do I need to reformat the array or something to get it to be recognised via USB?
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If by USB you mean you're connecting the DNS-320L via it's usb port to a usb port on your computer I'm afraid that's not gonna work. This is a pure NAS, wich means you can only connect it by network.
The usb port is for plugging usb hard drives or printers or things like that, like a usb port in your computer.
If you are having slow speeds on gigabit make sure you are using cat5e or cat6 network cable, and select auto or 1000 speed in the network settings of the nas.
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thank you for your reply. Is there any way of confirming the cable type by looking at it? I have my pc plugged into a gigabit switch and then the DNS-320L going straight into that switch. I suppose I could plug it directly into the PC to test if the issue is one of the cables or the switch, but would I need to reconfigure the DNS-320L to get the PC to detect it if I connect it directly with network cable to the PC?
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You shouldn't need to do anything except plug it in.
What does your OS show your connection speed at? How painful is painful? And what does speedtest.net show?
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By looking at the writing on the cable, it should say there. Something like "Cat. 5e" or "Cat. 6"
I guess you could connect it directly to your pc, then it would be a matter of finding the ip assigned to it.
Maybe using the setup software could work, can't really help you there, haven't tried it.
Also, good point, check if your pc is capable of gigabit.
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I recommend getting a external Gb LAN switch in between the DNS and router. This will help with speed as well. Routers can introduce some performance loss.
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FurryNutz thats exactly what Ive got..
DNS to a gigabit switch (with cat5e cable) and then the gigabit switch routes off downstairs for my router and xbox (via another hub) and also to a wireless range extender, plus obviously to the PC (again, Cat5e)
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So what sort of speeds are you getting?
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it seems to fluctuate a lot. I just did a test on 80gb of data and I get 27mb/sec.
All I know is I copy to 2 external USB3 HDD's at the same time as my NAS. My externals generally take about an hour to receive a whole wedding, the nas takes closer to 2/3 hours and I need to leave my computer on and set to auto shut down well into the night sometimes to accomodate it. (So I'm thinking why not just get a USB 3 enclosure for the 2x 3TB HDD's in there if I cant sort this speed issue, as I dont really use the network capabilities of it mainly because its too slow!)
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What speeds do you get when doing only one drive at a time?
Are any other devices accessing the DNS when your copying?
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I get about 50mb/sec when copying directly to one external USB3 drive and no the NAS isn't being read by these drives when I copy them all simultaneously.
Also thinking about it I'm sure I get way way less than 27mb/sec when I'm copying eveyrthing together. Sometimes sub 10mb/sec
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I presumes that the DNS maybe performing to spec when copying both drives at the same time vs one drive at a time. If your seeing half of what you see when your only doing one drive then the DNS may not be capable of performing at 50Mb when doing both drives as it has to process both drives at the same time rather then one...thus transfer rates will diminish.
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ok chaps so here is a real world example of the speeds. I return home from a video shoot and copy the video files (143GB) from a USB3 external drive to:
1) another usb 3.0 drive - currently getting 33.7mb/s
2) an internal drive - currently 31.2mb/s
3) the DNS-320L - currently 2.44mb/s
Surely I'd be better with another usb 3 drive than this?
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Well, looking at those speeds of course,
however, that is proof that there is a bottleneck in your setup, because even on 100mb (ie not gigabit) network you could in theory and practice achieve better speeds.
Hell, even a 2.0 usb hard drive will get 10x those speeds (usally about 25mb/s).
I currently use 100mb wired network and I easyly get between 10 and 11 mb/s which is the limit for my network, not the nas/hard drives.
Unfortunaly my main pc with gigabit died so I cannot test gigabit speeds.
When you did those tests, they were at the same time or separated?
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ok chaps so here is a real world example of the speeds. I return home from a video shoot and copy the video files (143GB) from a USB3 external drive to:
1) another usb 3.0 drive - currently getting 33.7mb/s
2) an internal drive - currently 31.2mb/s
3) the DNS-320L - currently 2.44mb/s
Surely I'd be better with another usb 3 drive than this?
Can you test again with just router to dns & router to pc (wired) and see what speeds you're getting?
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do I need to change any settings if I want to connect my DNS directly to PC?
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do I need to change any settings if I want to connect my DNS directly to PC?
You have a NAS (Network Attached Storage) device - I don't think it's possible to directly connect via USB.
In a former post you stated your setup (connected via gigabit switch etc) and you have problems with speeds when moving files on to your NAS.
i did ask in my last comment if you could test a normal setup - normal setup is pc connected (direct and wired) to router and nas connected (direct and wired) to router. Removing the gigabit switch and any other potential bottleneck/interference (WIFI). If your speeds are still the same as before then we know it's an issue with either the pc settings or the NAS.
HTH
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Getting into a good stable Gb network switch and using CAT6 cabling would be recommended. Using cheap switches or mamaged switches can introduce problems in performance. Using a good working non-managed switch between the PC and NAS would be preferred and eliminate any un-necessary router processing or problems that maybe seen with host routers. Good recommended switches I have and tested are D-Link DCS metal case series and HP ProCurve un-managed switches. Also cabling is very important and would be recommended to use all new CAT6 cabling. If you have any doubts, get new cables. I tend not to use cables that come in box with devices as they have been known not to be Mfrd right sometimes.
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if you could test a normal setup - normal setup is pc connected (direct and wired) to router and nas connected (direct and wired) to router. Removing the gigabit switch and any other potential bottleneck/interference
I have connected like this but I can't connect. To be honest I couldn't connect before I re-wired either so I'm not sure whats wrong.
I get "An error occurred while connecting Z: to \\DLINK-2275A5\Volume_1 Microsoft Windows Network: The network path was not found. The connection has not been restored"
I am such an amateur with networking so don't really know where to go from here without using the d-link cd but last time I did that I wiped 6TB of data!!
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Can you Map Drive using the following?
\\IP address of the DNS\Volume_1
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sorry, how would I find the IP of it?
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You can access the DNS web page, or look at the routers DHCP IP address table to see what is listed there...
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I'm working hard on trying to work out how to do either of those things.. I'll report back soon. thank you!
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ok so I found the DHCP table with all current and old devices listed and I tried to map a drive to all of the wired IP's that I didn't recognise or have listed as other devices but nothing works
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"By default, if the 320L can't get an IP from DHCP, then it's IP sets to 192.168.0.32"
Also if you have an Iphone or Android phone, get mDNS Watch app to see if you can find the IP address...
What is the LAN IP address of the router? 192.168.0.1?
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my router is 192.168.1.254 and that default 0.32 IP you mention definitely isn't it. I also cant find an app called MyDNS Watch or anything similar on the google play store..
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Ah ha. I was wondering if your IP address pool was different. So try 192.168.1.32. I think you've been trying to access 192.168.0.##...
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hmm nope.. nothing on 1.32 (i'm trying to access from a wireless laptop connected to the same network but assume thats ok.. will try later on my wired pc too)
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confirmed.. nothing at 1.32 on wireless either.
So close to giving up on the D-Link :(
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Ok have you factory reset the DNS and then look at the DCHP IP address table on the router?
Try using the apps mentioned to see what the IP address is as well if you can...
You may need to phone contact your regional D-Link support office and ask for help on this...
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if I factory reset, will it format the drives?
I couldn't find an app of that name. Are there any others you recommend?
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You should not loose data on the drives...
I recommend that you phone contact D-Link support and have them help you get this going. It should be able to get an IP address so you can access the UI and set it set up well and start using it...
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I just went through a big long explanation of the problem on the D-Link support site after signing up for an account and waiting for verification only to see I need to attach proof of purchase to even ask a question.
I cannot be bothered with this any longer, I'm removing the drives and using a USB3.0 caddy. Much, much simpler.
I really appreciate your efforts, it's a real shame it refuses to work.
If you have any other ideas (I'm now fine with totally formatting the drives if it makes it work) then do let me know before I purchase a caddy.
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Wish I was local so I could pop around and help you
I understand your frustration with D Link's support network and it will be a concern that will ensure I will never purchase another D Link product.
That said you should be able to register on the D Link site your 320L using the S/N why they need proof of purchase beggars belief because you have the device and you need support
I think FurryJNutz was referring to mydlink Access-NAS app
Hope you can get it fixed
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i know it's so frustrating, they seem to be relying on nice people like you guys to help out the newbies like me. I bought the NAS for my business over a year ago so the receipt has long been filed and put in the lost.. i really cant bring myself to go and try to find it for something that might not end up being resolved anyway..
I got the app in question but it requires a my dlink account to log in etc however i've never set one of those up when using the NAS so I assume even if i sign up now this isn't going to help me get the IP of my NAS?
Is there any kind of forced restore I can do I'm fine about losing my data now, I just want a useable NAS
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Any chance you have a local computer shop or a family or friend that is knowledgeable about computers and some networking that could help you out. I really believe this is just a configuration and setup issue and would recommend getting someone local on site to help you out. I wish I was local as well, would be up and running by now or at least identify the problem.
I highly recommend phone contacting D-Link support to get immediate information and answers.
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I would suspect that D-Link on the phone would still ask for proof of purchase? Besides, I couldnt find a phone number anywhere..
I've just found an old Chrome shortcut to http://192.168.1.59/ labelled as "D-Link Congifuration Page" so i suspect this was the IP, however with the unit connected directly to the modem, this brings up nothing. Would it be the case that as I've moved from connecting it via a hub to connecting it directly, the IP has changed?
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Oh, I also found the Share Center Setup Wizard software and at the point where it usually shows my DNS-320L listed, it finds nothing
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Yes if you changed ports or moved the cable or powered OFF the DNS or factory reset the DNS, IP may have changed on the host router.
What is the Mfr and model of the host router the DNS is connected too?
I think there maybe a conflict on the host router with IP addressing maybe. From some reason the DNS is not getting an IP address...
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I might be wrong but mydlink only requires email verification to use the app(s). Just try it
Just clarify for me please (apologises a lot has been said ITT)
With your old setup (through switch etc) you can see/access your 320L
But with new setup (PC to router (wired)/320L to router(wired) it doesn't allow access
I'm no network specialist but that tells me the switch alters the IP address and possibly the port (hopefully someone will confirm the possibilities)
Seems FuuryNutz has answered my last question already in the above post
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With your old setup (through switch etc) you can see/access your 320L
But with new setup (PC to router (wired)/320L to router(wired) it doesn't allow access
Correct. Nothing sees it at all.
Also with the switch it allowed access but transfers were painfully slow, hence the reworking of the config.
My router is Technicolor TG582n and I'm on Plusnet
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Seems like if the DNS is connected to the modem directly, the DNS is not getting an IP address...or there is a conflict already happening that preventing the DNS from getting a new address. If it got an IP address before then there is something not clearing out from the modem side.
Has the Modem been power cycled alone with the DNS being power cycled then look at the modems DHCP table to see if anything new appears there. I'd shut off all devices including wireless and leave the DNS and one wired PC. This should help you see that there is only two devices online on the modems clients table.
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Not trying to jump on toes here FurryNutz
In plain English Tikigod19
Power off 320L disconnect from router
Power off router disconnect main cable (not sure which ISP you got but some need disconnecting)
Leave both off for 30 secs
Connect cables
Power on router - wait until complete connection
Power on 320L
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All help appreciated. I believe there is just a IP address issue here. ::)
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Ok I did the power cycle as Phil kindly suggested. I'm now back in the router config page looking at the DNS table I assume (a list of long codes for example
android-b775447ad2475e92 for each device that is connected) however it appears these are devices that have EVER been connected, not that are connected right now. There doesnt appear to be a way of selecting to only show me currently connected devices which makes things much harder.. Again the Dlink software doesn't see the DNS when it searches.
I just remembered someone suggesting signing up for email verification on the android app, I'll try that now too
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ah I just noticed the app says "not register" instead of "not registered" so you can choose to continue without it signing you up.
Still though it says "no device found on LAN"
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(http://www.rideoutfilms.com/images/network.jpg)
that's what I have listed if it helps.
By the way, if it's unsafe for any reason to post this info would somebody kindly let me know and I'll remove!
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Find the MAC address on the DNS and compare it to what is listed on the Ehternet list...those values are MAC addresses...The MAC address on the DNS should be on a sticker under or behind the unit...It maybe one of the unknowns listed... :-\
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Find the MAC address on the DNS and compare it to what is listed on the Ehternet list...those values are MAC addresses...The MAC address on the DNS should be on a sticker under or behind the unit...It maybe one of the unknowns listed... :-\
Spot on.. indeed it is..
Now what...
Unknown-78-54-2e-22-75-a5
Information
Status: Inactive
Type: Generic Device
Connected To: ethport3 (Ethernet)
Addressing
Physical Address: 78:54:2e:22:75:a5
IP Address Assignment: Unknown
IP Address: 0.0.0.0
Connection Sharing
There is no game or service assigned to this device.
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Ya it's not getting an IP address for some reason.
And you are using a good working LAN cable between the DNS and modem?
You don't have a spare external router or know of a friend or family member you can take the DNS to and just connect it there to see if it gets an IP address? The DNS needs to be checked on a different modem or router to see if the problem continues, I presume it may not.
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I dont have another router but will probably have another cable. I'll give a cable a try and if the problem persists I'll try to get plusnet to send me a replacement..
Now I think of it, I have a cable running out of the modem round to my xbox one but it has never worked wired, I always need to default to wireless for it to work so perhaps it is the modem...
thank you all so much.
I will report back soon!
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Ok I tried a new cable with no luck.
I am due to move house in 2 weeks and my broadband contract that I'm currently on has expired so I think what I'll do is wait until I move and sign up for a new contract (with a new router) and then report back with any questions if it is still not working. I hope that's ok. You have all been a great help and once I'm up and running would love to come back here for some advice as speed limitations have meant I've never used my DNS-320L the way I intended to when I purchased it.
Thanks again all.
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If you can find a friend, neighbor or family member that you can take the DNS to in meantime just to see if the set up behavior is different. Would help to see.
I recommend if you can get into a stand alone ISP modem with out a router, then get you a D-Link DIR series router would be recommended.
Hope all goes well on the move. Keep us posted.
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Ok I tried a new cable with no luck.
I am due to move house in 2 weeks and my broadband contract that I'm currently on has expired so I think what I'll do is wait until I move and sign up for a new contract (with a new router) and then report back with any questions if it is still not working. I hope that's ok. You have all been a great help and once I'm up and running would love to come back here for some advice as speed limitations have meant I've never used my DNS-320L the way I intended to when I purchased it.
Thanks again all.
Just pm me (to awaken me from the dead lol) if you are back online and still having difficulties. I come back here sometimes and don't get notifications unless pm'd
Hope the move and everything goes OK for you.