D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: RAYisASIAN on July 05, 2009, 08:54:21 PM
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I have had a serious issue with my router for months now. Ever since I switched from Comcast to Verizon my connection has been absolute trash. I should be getting 3000 kbps download speed and 300 kbps upload speed but that doesn't happen. Sometimes if I am REALLY lucky I will get around 2600 kbps download and 240 kbps upload speed but that usually lasts for like one minute. My main speed is usually 1000 download speed and 100 upload speed. I use this site to test my speeds.
http://www.speakeasy.net/speedtest/
I am very upset because my games are unplayable. I get kicked from rooms constantly because I lag horribly. I called Verizon to see what the problem was and the only thing they said was that there was a problem with the router.
I don't know what to do. I made the RTS Threshold and Fragmentation Threshold 2346, but that didn't seem to do anything. I appreciate any sort of help or direction on how to fix my unstable connection.
Oh I have another question. I haven't gotten any firmware updates because I am afraid they will mess up my router! On this site it specifically says
"Do NOT upgrade firmware on any D-Link product over a wireless connection.
Failure of the device may result. Use only hard-wired network connections."
http://www.dlink.com/products/?pid=dir-655&tab=1
so I don't know if it is safe to use this. How am I supposed to download it if I am using a router?
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The warning just means to do the actual firmware flash itself from a computer that is wired to the router. Don't do the flashing wirelessly.
The firmware is download in a zip file and then unzipped in order to do the firmware upgrade.
What version is your router running?
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So in other words the firmware won't break my router? ;D
Current Firmware Version : 1.11
Current Firmware Date : 2007/12/05
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Remember that upgrading to 1.3x means there is no way back to 1.11!
You can try updrading but 1.11 should work. Have you reset and manually reconfigured all devices (modem + router) since changing provider?
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Yes I have reset my router manually many times and cofigured it. The weird thing is I had the same problem with a lynksys router so I'm not sure if there is acutally anything wrong with the router. But verizon keeps saying it has to be the router so I don't know what else to do.
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Try setting the WAN connection from 'auto' to '100mbit'. Also do this on your PC NIC. Auto sometimes creates problems between router and modem/NIC.
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The WAN connection is already at 100mbit. What do you mean by doing it on "PC NIC"?
The Uplink Speed was on automatic so I changed the manual uplink to 318 kbps, but that didn't seem to do anything. I think I made it worse. In the "WAN Traffic Shaping" section should I keep it on automatic Uplink Speed or should I keep the manual uplink speed at 318 kbps? and what would happen if I changed the number to 1000?
Also, what would happen if I changed the WAN Port Speed to 1000?
Just a few hours ago I had a great connection of 2600 kbps download speed and 240 kbps upload speed, but now I have a terrible connection of 1568 kbps download speed and 60 kbps upload speed. Why is this happening?
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What do you mean by doing it on "PC NIC"?
This mean the Ethernet network jack on the computer, if you are connecting via an Ethernet cable. Not avaliable on most, if not all, wireless adapter settings.
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Also, what would happen if I changed the WAN Port Speed to 1000?
Just a few hours ago I had a great connection of 2600 kbps download speed and 240 kbps upload speed, but now I have a terrible connection of 1568 kbps download speed and 60 kbps upload speed. Why is this happening?
Setting to 1000? Your connectyion will fail.
Why is this happening? You might want to consult your provider, it looks like your ISP signal is not properly relayed to your house. There is no indication that your wireless router is the culprit here.
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I called my service provider (Verizon) and the tech guy said everything was perfectly fine despite the fact I have a terrible connection. We both ran speed tests and he got a great result while I got a bad result. He said there was nothing he could do.
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Sorry about the wall of text, and I apologize for all the if statements in this post... This certainly seems like a line issue and not a router issue, but save your ISPs tech support some steps and do this:
MOST ISPs will get out of doing anything they can, especially if you have a router connected. The best thing to do, is connect your modem directly to one of your computers (you'll have to powercycle/reset the modem after doing this), and running the speed test that way. If you still have a slow speeds issue at that point, something is definitely wrong with Verizon's modem/line. The other thing is, you switched from a cable provider to a dsl provider? (I know Verizon actually offers cable service in some locations...) But what I've found from working in the ISP industry is that sometimes you may have better signal reliability, or be physically closer to the ISPs equipment with cable or dsl (one or the other is typically better for your location).
After connecting your computer directly to your modem, run a speed test, if you have the same issues DEFINITELY call Verizon back for support. If you can't get any assistance still (while the router is bypassed), ask to speak with a supervisor, they will probably transfer you to higher level technical support instead. If this person still cannot help you, make sure to ask if there are any minimum service guarantees (some companies will guarantee at least a basic level of service), bringing this up may force the technician/service rep to actually do something. If/when you do get a service call to your location, or possible NOC (network operations center) issues have been checked, your speed issues should be resolved. You may need to throw the 'cancel' word in every so often, or threaten one good time (obviously threaten to cancel)...
This should help you out in most situations, if not then go back to comcast.
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Hi,
Not sure if you covered this question, but... How do you have your PPPoE setups configured ? Using the DSL modem or using the DIR-655 ?
Most DSL modems can be set to a bypass mode where the DSL login information can be configured in your router. Obviously you would need to have this login information handy (DSL username and password) before making any changes to your current configuration.
Also I would ask if you have those DSL filters on all the phone jacks in your home ? and Have you gone thru the home and unplugged ALL phones and then tested DSL speeds and then add-back one phone at a time and re-test DSL speeds eash time. You may well have a phone inducing interference into your DSL circuit.
Just my 2 cents....
SD1