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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-321 => Topic started by: wulfram on July 07, 2009, 06:10:23 PM

Title: Help - Shares dissapeared - no web interface
Post by: wulfram on July 07, 2009, 06:10:23 PM

So the other day I was moving my network devices into the other room and I shut down my dns-321 (through the web interface).  When I reconnected and restarted the device the only share available is web_page.  So I decided to head over to the admin interface and recreate my shares.  However, I have no web interface at all.  If I got to the units IP I get "Can't establish a connection to to the server".  If I go to the web_page and click on goweb.htm I get the same error.  Trying to use the Easy Search Utility doesn't show the device at all.  I have tried powering it down and even held down the reset button for 10-20 sec.

What else can I try?   

Title: Re: Help - Shares dissapeared - no web interface
Post by: ECF on July 08, 2009, 09:47:11 AM

What happens when you bring it back to its original location?

Title: Re: Help - Shares dissapeared - no web interface
Post by: wulfram on July 08, 2009, 02:04:03 PM

No change whatsoever.  There was no change to the setup/wiring I simply moved both the box and my switch into another room.

Title: Re: Help - Shares dissapeared - no web interface
Post by: ECF on July 08, 2009, 02:22:42 PM

1.01 firmware? Try resetting the unit to factory defaults.

Title: Re: Help - Shares dissapeared - no web interface
Post by: D-Link Multimedia on July 08, 2009, 03:59:10 PM

Also make sure to take the drive(s) out and reseat them. Most likely might not be seated firmly on the sata connectors.

Title: Re: Help - Shares dissapeared - no web interface
Post by: wulfram on July 09, 2009, 09:16:49 AM

I have removed the drives completely and there is still no access to the web front end.  How can I update the firmware if I have no web-interface to do it through? 

Title: Re: Help - Shares dissapeared - no web interface
Post by: ECF on July 09, 2009, 11:10:42 AM

Quote from: wulfram on July 09, 2009, 09:16:49 AM

I have removed the drives completely and there is still no access to the web front end.  How can I update the firmware if I have no web-interface to do it through? 

Unfortunately you cannot update the firmware without logging into the unit. Did you try resetting the unit to factory defaults?

Title: Re: Help - Shares dissapeared - no web interface
Post by: wulfram on July 10, 2009, 07:57:49 AM

How do you reset to the factory defaults? Hold down the little reset button for 10-15 sec?  If that's it, then yes I did.

Title: Re: Help - Shares dissapeared - no web interface
Post by: ECF on July 10, 2009, 09:08:37 AM

Yeah it looks like its time to call the D-Link technical support line.