D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-343 => Topic started by: H2oSprayer on July 10, 2009, 08:19:23 AM
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DNS-343 firmware version - 1.03 build 70
Hard drives - Seagate ST31500341AS
Seagate ST31000340AS
I am having a problem with the hard drive that is listed first, the 1.5tb Seagate. Sometimes the folders listed in the drive are available, while most of the time they are not. Each time I reset the DNS-343, the folders listed within the hard drive are available for a short time, then they are gone. From the information that I have been able to gather from this forum and the fact that this problem does not exist with the other hard drive, I believe the problem to be with the hard drive itself. Through this forum, I fund that there is a firmware update for the hard drive but when i go to the Seagate website, I learn that I already have the updated firmware version CCH1. Additionally, my hard drive has the date code of 092501. Does this sound like a hard drive failure or more of a problem with the DNS-343 reading the info from the 1.5tb HD? As I am not the most competent person when it comes to networking, any thoughts would be helpful.
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When you say "Sometimes the folders listed in the drive are available, while most of the time they are not." Are you referring to the entire Volume not showing or the folders with lets say Volume_1?
What do you see on the Status page for your drive info? Is it the same when you are able to see the folder as when you are not?
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Another question would be, are you running your hard drives in RAID or standard?
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Thanks for helping to try to solve my situation.
First off, I am simply using the setup as a mass storage unit with no RAID configuration set.
Copy / paste from device information page --> System info
HARD DRIVE INFO :
Volume Name: Volume_1
Total Hard Drive Capacity: 1475161 MB
Used Space: 1148974 MB
Unused Space: 326187 MB
Volume Name: Volume_2
Total Hard Drive Capacity: 982880 MB
Used Space: 5118 MB
Unused Space: 977762 MB
Copy / paste from hard drive info --> Hard Drive info tab
HARD DRIVE INFO :
Slot Manu. Model Serial Number Temp. Size Status
1 Seagate ST31500341AS 9VS0VZEG 40°C / 104°F 1500 GB Normal
2 Seagate ST31000340AS 9QJ03JYT 43°C / 109°F 1000 GB Normal
Slot 1 S.M.A.R.T INFO
Id Item Now Worst Thresh Raw Value
1 Raw_Read_Error_Rate 118 99 6 173935333
3 Spin_Up_Time 100 92 0 0
4 Start_Stop_Count 96 96 20 5016
5 Reallocated_Sector_Ct 100 100 36 0
7 Seek_Error_Rate 66 60 30 5171048
9 Power_On_Hours 97 97 0 3175
10 Spin_Retry_Count 100 100 97 21
12 Power_Cycle_Count 100 100 20 23
184 End-to-End_error 97 97 99 3
187 Reported_Uncorrect 100 100 0 0
188 Command_Timeout 99 99 0 2147483647
189 High_Fly_Writes 95 95 0 5
190 Airflow_Temperature_Cel 60 54 45 40
194 Temperature_Celsius 40 46 0 40
195 Hardware_ECC_Recovered 33 26 0 173935333
197 Current_Pending_Sector 100 100 0 0
198 Offline_Uncorrectable 100 100 0 0
199 UDMA_CRC_Error_Count 200 200 0 0
240 Head_Flying_Hours 100 253 0 2147483647
241 Unknown_Attribute 100 253 0 671214986
242 Unknown_Attribute 100 253 0 1021934877
Slot 2 S.M.A.R.T INFO
Id Item Now Worst Thresh Raw Value
1 Raw_Read_Error_Rate 117 100 6 131633985
3 Spin_Up_Time 91 84 0 0
4 Start_Stop_Count 92 92 20 8836
5 Reallocated_Sector_Ct 100 100 36 0
7 Seek_Error_Rate 58 55 30 2147483647
9 Power_On_Hours 89 89 0 9873
10 Spin_Retry_Count 100 100 97 9
12 Power_Cycle_Count 100 100 20 312
184 End-to-End_error 100 100 99 0
187 Reported_Uncorrect 100 100 0 0
188 Command_Timeout 100 99 0 2147483647
189 High_Fly_Writes 100 100 0 0
190 Airflow_Temperature_Cel 56 50 45 44
194 Temperature_Celsius 44 50 0 44
195 Hardware_ECC_Recovered 33 24 0 131633985
197 Current_Pending_Sector 100 100 0 0
198 Offline_Uncorrectable 100 100 0 0
199 UDMA_CRC_Error_Count 200 200 0 0
Directly after resetting the unit I can see: \\192.168.1.104\Volume_1 followed by all of the folders that are contained on volume one hard drive.
After the unit has been on for a few minutes I'll see \\192.168.1.104\Volume_1 with no visible folders to click on to open.
After this occurs, if I refresh the admin page, the system info is the same but on the hard drive info page, the hard drive in slot 1 is missing and is only showing the drive in slot 2 with a normal status.
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Well that would explain the missing data. It sounds like the hard disk is crashing. Is the DNS-343 OLED showing any warning signs when the hard drive disapears? Most likely either the power is failing on the hard disk or the disk is faulting some other way. Did you get these disks at he same time? I see the first disk only has about 1/3 of the power on hours as the 2nd disk.
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The HD that is failing was purchased at the same time as the The DNS-343, in February of this year. The HD that is running with out problems was purchased and installed in another computer prior to that. The OLED is showing no warning signs of failure. In fact, after the drive disappears, the OLED still shows that there are two HD's installed and the % of data on each HD. I'm gathering that it is your opinion that it is a problem with the HD rather then the DNS-343? As I am still within the warranty period of the HD, I should have no problem with getting it replaced. Any idea if or how I can retrieve the data off the bad HD?
Additionally, is there a way to set the DNS-343 up to allow for mass storage on two HD's while allowing the other two to be set to RAID 1?
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I have four Seagate ST31500341A drives in a raid 5 array. I had many problems with the 343 dropping offline rather often. This made the whole unit unusable and unreliable. After much research and frustration I found that my drives just needed a bios update from Seagate. NO problems after I performed the update.
Keith ;D
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Since your HDD's are not RAID'ed (or RAID1), you can use a utility (ext2IFS ?) that you can use to mount the HDD and copy the contents via a pc.
HTH,
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I have tried Raid5 and EXT3 with the 1.03 b70 firmware. it seems it still has the corruption issues. did a md5 check on the file . upload it on the nas and download it again to my system. the md5 checksum completely changes.
I even check the md5 physically on the nas iteself , it seems the file is already corrupted on the nas itself. Gosh, how come dlink is realising a bad product that corrupts data?
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I have tried Raid5 and EXT3 with the 1.03 b70 firmware. it seems it still has the corruption issues. did a md5 check on the file . upload it on the nas and download it again to my system. the md5 checksum completely changes.
I even check the md5 physically on the nas iteself , it seems the file is already corrupted on the nas itself. Gosh, how come dlink is realising a bad product that corrupts data?
Have you tried your test on a totally separate system to eliminate the possibility of it being pc related? I been using my DNS-343 for a while and the only time I encountered similar corruption was when I was testing Jumbo framing in my environment - compatibility issues with some of my devices prevents me from using Jumbo framing.
HTH,
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I have four Seagate ST31500341A drives in a raid 5 array. I had many problems with the 343 dropping offline rather often. This made the whole unit unusable and unreliable. After much research and frustration I found that my drives just needed a bios update from Seagate. NO problems after I performed the update.
Keith ;D
Can you tell me how to upate the BIOS of those drives? Must I remove them from the DNS-343 to do so?
Is there any chance of losing the data on those drives when I do the BIOS update?
If there is a "how to" manual somewhere for updating the drives, I'd sure appreciate a link.
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Can you tell me how to upate the BIOS of those drives? Must I remove them from the DNS-343 to do so?
Is there any chance of losing the data on those drives when I do the BIOS update?
If there is a "how to" manual somewhere for updating the drives, I'd sure appreciate a link.
Seagate 1.5TB with firmware of CC1G and SD13-SD17 have a bug in them. You need to update to CC1H or SD1A. The bug only seems to occurs in RAID 5 configurations.
And yes you do risk loosing your data and you also risk making your HDD's a big paper weight.
The way I flashed my drives is to pull one out, flash it (Seagate provide instructions for this), put it back into the same slot.
Repeated for all the drives. When I turned my DNS-343 back on it didn't ask me to format, it just worked like normal.
Saying this, you might loose all your data following these instructions so make sure you back up your data.
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See...
http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=8968
http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=9258
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Thanks, guys. I really appreciate the leads and enjoyed reading the links you sent.
I'm going to hold off on updating drive firmware. Here's why:
I set up my DNS-343 as an FTP server, and I can see the volume and all subdirectories and files. I can read, write, and even rename files and create directories. But only in the FTP protocol. So I don't think my problem is with the individual drives or with the RAID-5 logical disk.
My problem is that I just cannot connect to that volume from any PC in my home. I've tried everything I can think of, but am "turned down" at every attempt to map a drive.
This seems very similar to a problem that another poster on this formum had. He finally tracked his down to Zone Alarm. I don't have zone alarm. And anyway, I turned off my antivirus and Windows Firewall to no avail.
Any ideas? Has anybody else run into this problem?
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tried singapore firmware v1.03 b60 . it doesnt have this corruption
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Just tried if I run the NAS with individual formatted hard disks. It doesn't have this corruption issue.
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Thanks, guys. I really appreciate the leads and enjoyed reading the links you sent.
I'm going to hold off on updating drive firmware. Here's why:
I set up my DNS-343 as an FTP server, and I can see the volume and all subdirectories and files. I can read, write, and even rename files and create directories. But only in the FTP protocol. So I don't think my problem is with the individual drives or with the RAID-5 logical disk.
My problem is that I just cannot connect to that volume from any PC in my home. I've tried everything I can think of, but am "turned down" at every attempt to map a drive.
This seems very similar to a problem that another poster on this formum had. He finally tracked his down to Zone Alarm. I don't have zone alarm. And anyway, I turned off my antivirus and Windows Firewall to no avail.
Any ideas? Has anybody else run into this problem?
I have the same problem you are having...unable to map a drive from any computer in my home. More frustrating for me is that I have "two" DNS-343 boxes. One works just fine (maps each time) but not the other one.
Don't bother factory reset and re-create the RAID5 as a D-Link technician asked me to. I wasted 10 days backing up my data. Flushing DNS and WINS didn't help.
I'm now wondering if "two" DNS-343 can co-exist on the same network. Still waiting for answers. Anyone has a link where I can download firmware 1.01? My box used to work beautifully for more than three months until the upgrade to 1.03 b60. Thanks.