D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-2332L => Topic started by: dariva on March 21, 2016, 05:33:59 PM

Title: DCS 2332-l freezes
Post by: dariva on March 21, 2016, 05:33:59 PM

Hello everyone, I´ve bought a DCS 2332l and it´s connected to my network via wireless, but it freezes every day. The mobile app dlink lite only shows me the camera video 10% of the time I try to access it. It sucks! As it is using wireless connection and it´s outside of my house, when I need to reboot, it is a hard job to do. Any ideas how to solve it?

The dlink lite used to work, but after the latest update, it became a crap.

Another issue is the time to get the video. It takes 30s to open the app and get the video.

I need to buy 2 additional cameras, but I´ll probably not buy Dlink, because of this bad experience.

Thanks for your help
drv

Title: Re: DCS 2332-l freezes
Post by: FurryNutz on March 22, 2016, 07:09:59 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

What Hardware version is your DCS? Look at the sticker behind or under the camera.
Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)

Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?

Title: Re: DCS 2332-l freezes
Post by: rstark18 on March 22, 2016, 03:26:35 PM

Start with the above troubleshooting. Honestly if you are have these kinds of issues I would suggest bringing the camera inside (near the router) and start the troubleshooting process. It's much easier to test and do a full reset if needed. Once you get things working reliably inside then you can eliminate a lot of variables.

Also... I would suggest that you use Justconnect+ (free) to view and troubleshoot the camera. It is much quicker and easier to setup than Mydlink lite. It doesn't offer sound though. The app I use for that is LiveCams Pro (paid).

Title: Re: DCS 2332-l freezes
Post by: FurryNutz on March 30, 2016, 06:53:36 AM

Any status on this? ???

Quote from: dariva on March 21, 2016, 05:33:59 PM

Hello everyone, I´ve bought a DCS 2332l and it´s connected to my network via wireless, but it freezes every day. The mobile app dlink lite only shows me the camera video 10% of the time I try to access it. It sucks! As it is using wireless connection and it´s outside of my house, when I need to reboot, it is a hard job to do. Any ideas how to solve it?

The dlink lite used to work, but after the latest update, it became a ****.

Another issue is the time to get the video. It takes 30s to open the app and get the video.

I need to buy 2 additional cameras, but I´ll probably not buy Dlink, because of this bad experience.

Thanks for your help
drv

Title: Re: DCS 2332-l freezes
Post by: dariva on April 06, 2016, 04:22:54 AM

Hello guys, the camera gets back to work properly. I think the port forwarding configuration helped. The only strange think is that now I can't see videos in 720p. It only shows the options 240 and 480. Any thoughts?

Title: Re: DCS 2332-l freezes
Post by: FurryNutz on April 06, 2016, 06:32:50 AM

What Mfr and model is the main host router?
What wireless modes are you using on the main host router?
How many other wireless devices do you have connected to the main host router?

Quote from: dariva on April 06, 2016, 04:22:54 AM

Hello guys, the camera gets back to work properly. I think the port forwarding configuration helped. The only strange think is that now I can't see videos in 720p. It only shows the options 240 and 480. Any thoughts?

Title: Re: DCS 2332-l freezes
Post by: rstark18 on April 06, 2016, 07:07:46 AM

Quote from: dariva on April 06, 2016, 04:22:54 AM

Hello guys, the camera gets back to work properly. I think the port forwarding configuration helped. The only strange think is that now I can't see videos in 720p. It only shows the options 240 and 480. Any thoughts?

Where are you seeing 240 and 480 only? Is this when you are looking at the settings for the camera or on the phone app?

Title: Re: DCS 2332-l freezes
Post by: dariva on April 16, 2016, 07:24:00 AM

I´ve changed the config of video in my profile from h.264 to MPEG4 and that was limitating to the 480px as maximum. I just changed back to H.264 and now it´s working again. Thank you guys for your support. In the last few weeks I´ve changed my mind about byuing new Dlink cams. Now it´s all working. Cheers

Title: Re: DCS 2332-l freezes
Post by: FurryNutz on April 17, 2016, 07:09:15 AM

Sounds like a intermittent hang on something. Glad switching it over and back resolved it.

Enjoy. ;)