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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-615 => Topic started by: ld06000 on May 14, 2016, 05:28:30 AM

Title: DIR-615 hung after a few hours
Post by: ld06000 on May 14, 2016, 05:28:30 AM

Hi All
I've got a DIR-615 HW: Q2 FW: 17.2. I purchased it a few months ago and, for about three weeks, I have been experiencing the following issue.
The router stops working for some reasons, with the power light on and also the internet and wifi lights are on and do not blink. There is nothing in he logs. This issue occurs every days at least once a day. A power cycle reboot is necessary to fix the issue. Then the router works fine for a while until the next freeze.
First I thought an upgrade to the last FW version could be a good solution but when I click in the menu to check the last release, it states there is no answer from the server... And I can't find any FW file on the dlink site for my Q2 HW release...
Thanks for your help

Title: Re: DIR-615 hung after a few hours
Post by: FurryNutz on May 14, 2016, 11:37:42 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

  Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites (http://forums.dlink.com/index.php?topic=48352.0)
• By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)

Title: Re: DIR-615 hung after a few hours
Post by: ld06000 on May 15, 2016, 12:51:50 AM

Hi,
Thank for the answer!
Hereafter I try to answer your questions:
What region are you located? France
Are you wired or wireless connected to the router? wireless
Has a Factory Reset been performed? Not yet
Was a Factory Reset performed before and after any firmware updates then set up from scratch? No update has been performed since the DIR-615 is unable to connect the server and the D-Link web site doesn't offer any update for my Q2 HW
  Link> >FW Update Process

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? DSL
What ISP Modem Mfr. and model # do you have? FreeBox
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? DHCP enable
What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites around 5Mbps DOWN and 200kbps UP
By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.To be done
Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. DONE
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values CHECKED

Title: Re: DIR-615 hung after a few hours
Post by: FurryNutz on May 15, 2016, 11:22:49 AM

Please try a reset then set up from scratch.