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D-Link PowerLine Adapters => DHP-601AV => Topic started by: Peter_K on January 02, 2017, 02:46:09 AM

Title: Firmware 3.0 on dlink web site will kill your DHP-601AV device - UK Only
Post by: Peter_K on January 02, 2017, 02:46:09 AM: Hello

on support page for DHP-601AV http://www.dlink.com/uk/en/support/product/dhp-601av-b1-powerline-av2-1000-hd-gigabit-starter-kit

when you select revision B and firmware 3.0.0 you will get file DHP-601AV_fw_revC1_3-0-0_eu_multi_20160729.zip

This firmware will kill your device.

Is possible revive powerline devices with some method like TFTP? All LEDs are off, but LAN port is alive.

thanks
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: FurryNutz on January 02, 2017, 10:04:43 AM: I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Inform them of the discrepancy between Rev B and Rev C files on there site and Rev B FW file is missing or incorrectly linked on that site. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: Peter_K on January 02, 2017, 04:02:33 PM: I contacted official D-Link support last week, they reply to me that they checked and confirmed that indeed the firmware is wrong and it will kill revision B devices, because it is for rev C. They told me that I can send devices directly to them for exchange or to my seller. Problem is I have original box and invoice in different city, so I wanted repair it with some recovery method (TFTP), but it looks like it has no recovery, so warranty exchange is my only option.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: FurryNutz on January 02, 2017, 05:07:30 PM: Youll need to ask them if there is another way to flash FW, if not, then go for the RMA.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: xhofl102 on February 06, 2017, 10:56:28 AM: Hello, I have the same problem, did you solve it?
Thanks.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: FurryNutz on February 06, 2017, 10:59:20 AM: recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.

Quote from: xhofl102 on February 06, 2017, 10:56:28 AM
Hello, I have the same problem, did you solve it?
Thanks.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device
Post by: xhofl102 on February 06, 2017, 11:07:36 AM: Quote from: FurryNutz on February 06, 2017, 10:59:20 AM
recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.

Quote from: xhofl102 on February 06, 2017, 10:56:28 AM
Hello, I have the same problem, did you solve it?
Thanks.

Thanks for reply I already did via email (not expecting to get answer)
I am pretty disappointed. They let sit wrong firmware on their site for months, upgrading software can't detect if FW / HW is right, pretty lame.
Title: Re: Firmware 3.0 on dlink web site will kill your DHP-601AV device - UK Only
Post by: FurryNutz on February 06, 2017, 11:11:51 AM: I recommend phone contacting them instead of email if you don't get any response with in two days or so. You'll get more immediate response this way. This is a mistake on there part and should be addressed by them. Ask for an RMA.