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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: Osteo on July 26, 2009, 08:44:41 PM

Title: DNS 323 Bricked!
Post by: Osteo on July 26, 2009, 08:44:41 PM

Hi,

I noticed today that my little blue light was not illuminating my room. When I tried to turn it on, it tried for half a second, then died again. I removed the drives, but same problem. I moved the unit to a different electrical socket, and tried holding the reset button as I powered it on. It came on for a little bit longer, but then died again. And I smelled a bit of smoke. It was on a power bar along with my computer, and no other units seemed to fail. The power supply seemed to be working with a green light when it's plugged into the wall.

I had firmware 1.08 installed with no extra addons. I've got hardware version B1, serial number p1uj184000164. Is this still on warranty? I bought it around March 2009. Any other suggestions to troubleshoot?

Title: Re: DNS 323 Bricked!
Post by: fordem on July 26, 2009, 08:53:38 PM

It's generally a one year warranty - March '09, you should be covered.

Title: Re: DNS 323 Bricked!
Post by: Osteo on July 27, 2009, 08:39:22 PM

Where do I submit this trouble?

Title: Re: DNS 323 Bricked!
Post by: jeremy on July 28, 2009, 04:20:43 AM

Quote from: Osteo on July 27, 2009, 08:39:22 PM

Where do I submit this trouble?

Your first step would be to contact the people you bought it from.

Title: Re: DNS 323 Bricked!
Post by: ECF on July 30, 2009, 11:01:10 AM

Contact D-Link technical support Via telephone.

Title: Re: DNS 323 Bricked!
Post by: Osteo on August 05, 2009, 06:26:10 PM

Excellent. My refurbished unit is on its way back to me.

I'm not sure what firmware and such will be on it. Am i safe to assume that if I upgrade the firmware to 1.08, and then put in my drives they won't be magically formatted or anything?

Thanks

Title: Re: DNS 323 Bricked!
Post by: ECF on August 10, 2009, 03:04:44 PM

No they will not be formatted just update the firmware to the firmware you had previously reset the unit to factory defaults power it down and insert the drives and power it back up.

Title: Re: DNS 323 Bricked!
Post by: maushana on August 10, 2009, 05:59:12 PM

Does firmware 1.08 exist?

Title: Re: DNS 323 Bricked!
Post by: ECF on August 11, 2009, 09:10:05 AM

Quote from: maushana on August 10, 2009, 05:59:12 PM

Does firmware 1.08 exist?

Yes as Beta only currently.