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D-Link DSL Modem/Routers => Other DSL modem/routers => Topic started by: Jounouchi on May 19, 2019, 06:44:10 PM

Title: DSL 2750U Admin Page Issue
Post by: Jounouchi on May 19, 2019, 06:44:10 PM

Hi all.

Recently just change my modem router to DSL 2750U.

Details below:
HW Version: J1
FW Version: ADM-206-DSL-2750U_DRS_NOF_R2064_20180209.adm-206-dsl-2750u_drs_nof_r2064_20180209

There is one issue which is the web management page will go to Error 500 after certain times, and need to restart in order to login back the page.

(https://i.imgur.com/hhxXES8.png)

I have update the firmware to latest one as mentioned above but it is still having this issue, can someone helping out or have any idea on this?

Title: Re: DSL 2750U Admin Page Issue
Post by: FurryNutz on May 20, 2019, 06:24:45 AM

Has a factory reset and setup from scratch been performed after updating FW?
Does this happen with a different browser? IE11, Firefox or Opera?

Title: Re: DSL 2750U Admin Page Issue
Post by: Jounouchi on May 21, 2019, 03:54:24 AM

Quote from: FurryNutz on May 20, 2019, 06:24:45 AM

Has a factory reset and setup from scratch been performed after updating FW?
Does this happen with a different browser? IE11, Firefox or Opera?

Tried factory reset and it is the same.
Happens on FW 1.0.0, I upgraded the FW to 1.0.3 and still the same.

I guess not related to browser, as IE & Chrome & Safari (IOS mobile) having same behavior.

Found out this might be related to: http://forums.dlink.com/index.php?topic=55441.15

Title: Re: DSL 2750U Admin Page Issue
Post by: FurryNutz on May 21, 2019, 06:45:38 AM

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Sounds like something D-Link needs to review...
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Let us know how it goes please.