D-Link Forums
D-Link Wireless Routers for Home and Small Business => DIR-3060 => Topic started by: ozi71 on August 12, 2020, 10:12:34 PM
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Hi all
I have been using my 3060 for a few months now and have an issue where both wired and wireless connections drop for about 5 - 10 sec. This seems to happen randomly 2 to 3 times a day when I look at the up time on the console it does not register the drop to the internet connection. I have logged a call and the fix was to replace the router which is doing the same thing. I have about 25 devices in the house that connect to the router and a ac2000 mesh extender.
The router is running firmware 1.11
Any thoughts ?
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Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)
- What region are you located?
- Are you wired or wireless connected to the router?
- Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
Link> >FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
- Was the router working before any firmware updates?
Does the problem happen if you turn OFF the wifi mesh extender?
What is the distance between the router and the extender?
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I have turned off the extender and will test over the next few days. The extender is about 12 meters from the router and says the signal strength is excellent.
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I am still having the issues it happens with the extender on or off
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that phone contact has better immediate results over using email.
Let us know how it goes please.