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D-Link Wireless Routers for Home and Small Business => DIR-X1560 => Topic started by: Maverick494 on August 25, 2020, 06:20:22 PM

Title: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on August 25, 2020, 06:20:22 PM
This happens randomly in terms of time of day or how long between days, but consistently over the last few weeks.

Here is the log from the router.

Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397355 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   RX  AUTH_RX                  [CE:  1  24   1/0x0001/CE_D2C   24   6/0x0006/AUTH_RX  0x40000000 1598404397355]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397356 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   --  E_AUTH_IND/4             
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397361 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  AUTH_TX_QUEUED           [CE:  1  24   1/0x0001/CE_D2C   24   0/0x0000/AUTH_TX  0x80000000 1598404397361]
Aug 26 01:13:17 (none) daemon.info hostapd: wl0: STA 0e:e6:c9:61:15:7e IEEE 802.11: associated
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397374 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   --  E_ASSOC/7                 
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397371 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   RX  ASSOC_RX                 [CE:  1  24   1/0x0001/CE_D2C   24   7/0x0007/ASSOC_RX 0x40000000 1598404397371]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397371 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  ASSOC_TX_QUEUED          [CE:  1  24   1/0x0001/CE_D2C   24   1/0x0001/ASSOC_TX 0x80000000 1598404397371]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397375 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   --  E_ASSOC_IND/8             
Aug 26 01:13:17 (none) user.info kernel: CFG80211-ERROR) wl_cfg80211_change_station : WLC_SCB_AUTHORIZE sta_flags_mask not set
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397384 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  EAP_TX_QUEUED            [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000000 1598404397384]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397384 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  EAP_TX_SUCCESS           [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000001 1598404397384]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397395 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   RX  EAP_RX                   [CE:  1  24   1/0x0001/CE_D2C   24   8/0x0008/EAP_RX   0x40000000 1598404397395]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397395 wl0      0E:E6:C9:61:15:7E  6144 0000 0000 0000 EAPD     RX  M2_RX                    [CE:  1 165   4/0x0004/CE_D2A   24   2/0x0002/--       0x40000001 1598404397395]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397398 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  EAP_TX_QUEUED            [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000000 1598404397398]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397401 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   TX  EAP_TX_SUCCESS           [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000001 1598404397401]
Aug 26 01:13:17 (none) daemon.info hostapd: wl0: STA 0e:e6:c9:61:15:7e RADIUS: starting accounting session 98ED9F26F3B486E1
Aug 26 01:13:17 (none) daemon.info hostapd: wl0: STA 0e:e6:c9:61:15:7e WPA: pairwise key handshake completed (RSN)
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397415 wl0      0E:E6:C9:61:15:7E     0 0000 0000 0000 Driver   RX  EAP_RX                   [CE:  1  24   1/0x0001/CE_D2C   24   8/0x0008/EAP_RX   0x40000000 1598404397415]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397415 wl0      0E:E6:C9:61:15:7E  6144 0000 0000 0000 EAPD     RX  M4_RX                    [CE:  1 137   4/0x0004/CE_D2A   24   2/0x0002/--       0x40000001 1598404397415]
Aug 26 01:13:17 (none) local1.notice CEVENT_APP[5712]: 1598404397417 wl0      0E:E6:C9:61:15:7E     0 0136 0000 0000 Driver   --  E_AUTHORIZED/136         
Aug 26 01:13:18 (none) daemon.warn radvd[4475]: received RS from fe80::ce6:c9ff:fe61:157e
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510083 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   RX  AUTH_RX                  [CE:  1  24   1/0x0001/CE_D2C   24   6/0x0006/AUTH_RX  0x40000000 1598404510083]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510084 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   --  E_AUTH_IND/4             
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510084 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  AUTH_TX_QUEUED           [CE:  1  24   1/0x0001/CE_D2C   24   0/0x0000/AUTH_TX  0x80000000 1598404510084]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510092 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   --  E_ASSOC/7                 
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510092 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   RX  ASSOC_RX                 [CE:  1  24   1/0x0001/CE_D2C   24   7/0x0007/ASSOC_RX 0x40000000 1598404510092]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510092 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  ASSOC_TX_QUEUED          [CE:  1  24   1/0x0001/CE_D2C   24   1/0x0001/ASSOC_TX 0x80000000 1598404510092]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510093 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   --  E_ASSOC_IND/8             
Aug 26 01:15:10 (none) daemon.info hostapd: wl0: STA de:20:bc:0a:b8:20 IEEE 802.11: associated
Aug 26 01:15:10 (none) user.info kernel: CFG80211-ERROR) wl_cfg80211_change_station : WLC_SCB_AUTHORIZE sta_flags_mask not set
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510110 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  EAP_TX_QUEUED            [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000000 1598404510110]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510110 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  EAP_TX_SUCCESS           [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000001 1598404510110]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510120 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   RX  EAP_RX                   [CE:  1  24   1/0x0001/CE_D2C   24   8/0x0008/EAP_RX   0x40000000 1598404510120]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510120 wl0      DE:20:BC:0A:B8:20  6144 0000 0000 0000 EAPD     RX  M2_RX                    [CE:  1 165   4/0x0004/CE_D2A   24   2/0x0002/--       0x40000001 1598404510120]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510129 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  EAP_TX_QUEUED            [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000000 1598404510129]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510130 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   TX  EAP_TX_SUCCESS           [CE:  1  24   1/0x0001/CE_D2C   24   2/0x0002/EAP_TX   0x80000001 1598404510130]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510137 wl0      DE:20:BC:0A:B8:20     0 0000 0000 0000 Driver   RX  EAP_RX                   [CE:  1  24   1/0x0001/CE_D2C   24   8/0x0008/EAP_RX   0x40000000 1598404510137]
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510138 wl0      DE:20:BC:0A:B8:20  6144 0000 0000 0000 EAPD     RX  M4_RX                    [CE:  1 137   4/0x0004/CE_D2A   24   2/0x0002/--       0x40000001 1598404510138]
Aug 26 01:15:10 (none) daemon.info hostapd: wl0: STA de:20:bc:0a:b8:20 RADIUS: starting accounting session 1783DC97A6040C97
Aug 26 01:15:10 (none) daemon.info hostapd: wl0: STA de:20:bc:0a:b8:20 WPA: pairwise key handshake completed (RSN)
Aug 26 01:15:10 (none) local1.notice CEVENT_APP[5712]: 1598404510141 wl0      DE:20:BC:0A:B8:20     0 0136 0000 0000 Driver   --  E_AUTHORIZED/136         
Aug 26 01:15:11 (none) daemon.warn radvd[4475]: received RS from fe80::dc20:bcff:fe0a:b820

No idea why this is occurring, the power source is stable.  The router itself is not in a main traffic area.  Nothing.

Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: FurryNutz on August 25, 2020, 09:20:54 PM
What FW version is currently loaded? I see a new version was released today...
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on August 26, 2020, 06:32:34 PM
1.03
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: FurryNutz on August 27, 2020, 09:38:56 AM
I would make contact with D-Link support about this. Possible faulty router.  ???
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on August 27, 2020, 07:24:06 PM
It just did it again.

The last time I contacted support they said I needed to use the 2.4GHZ band while sitting less than 10 feet from it, even with one wall between me and it, if I was having problems with the 5GHZ band.  I am pretty sure they aren't all that useful, but sure I'll contact them again.
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on August 29, 2020, 08:14:43 AM
Quote from: FurryNutz on August 27, 2020, 09:38:56 AM
I would make contact with D-Link support about this. Possible faulty router.  ???

As expected Dlink support is an epic failure.


Quote
Try disabling auto channel and manually select channels like 1 6 or 11 for
 
2.4Ghz radio and 5Ghz 36, 40, 44, or 48. It s best to install something like a wifi scanner app on your phone to determine the best channel that is not in use in the area

 
This is their response to a randomly restarting router.
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: FurryNutz on August 30, 2020, 11:44:45 AM
So is there any other neighboring wifi signals near by? If so, how many are there?
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on September 03, 2020, 02:54:04 PM
Quote from: FurryNutz on August 30, 2020, 11:44:45 AM
So is there any other neighboring wifi signals near by? If so, how many are there?

It just rebooted randomly @ 1432 and then did it again @ 1443.  Setting the channels manually has had 0 effect on this random reboot.  Support is pretty much useless as they keep wanting to fixate on channels.

Even if there were, I am the only router running in the 149,161, or 165 channels to take full advantage of the AX specification.  There are houses all around with wifi.  They are at least 100 feet from my router.  What difference should that make to a router in terms of not rebooting.  Are you telling me that DLink is a company with such poor hardware that the only way their router can change channels is to reboot? (Which it shouldn't even be trying since I have the channels manually set)  That they cannot operate in the wifi heavy world we live in?  I switched from a TP Link whole home system because I wanted a wifi 6 router; I am about to re-install the AC-1300 TP Link system because it never dropped me.  Not once.  The streaming was better on TP Link AND the signal was better.

The fact that not a single employee of DLink is even looking at the forums to see if there are issues is another strike.  Once upon a time DLink had my vote of confidence, but they have lost that at this point.
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: GreenBay42 on September 03, 2020, 03:04:24 PM
Is the router rebooting or just WiFi dropping? When it reboots do you notice any activity with the modem?

This doesn't sound like a wireless issue. What modem do you have?

I had similar issue with another router and my garbage spectrum modem. They replaced the modem, booster, etc. Router was still rebooting 2-4 times an hour. I bought a new modem, problem solved.
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: Maverick494 on September 27, 2020, 06:06:27 AM
The whole router was rebooting, not just wifi dropping.  No, the Modem is fine.  I would have to go look in the network cabinet to see the modem, but it is fine with the new TPLink router that I replaced this pile with.

The new TPLink never randomly reboots, it has 400+ MBps to speedtest consistently from the same laptop with no other changes.  So this is for sure a DLink hardware issue.
Title: Re: Randomly this router just shuts off and seemingly reboots
Post by: FurryNutz on September 27, 2020, 09:58:55 AM
Make contact with D-Link support and ask about an RMA.