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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: leon on September 21, 2009, 03:52:48 PM

Title: DPH-125MS mp3 hold setting
Post by: leon on September 21, 2009, 03:52:48 PM: Hi,

just confusing "mp3 hold setting" in DPH 125MS phone set. I upload a mp3 file, and when I put on hold on my 125MS phone set, the other perosn still here the default music. I did select "MP3" button under "Hold Tone" in "Phone Setting" page in 125MS web configuration.

Does the mp3 file require any format, ?? kpbs, Hz, mono ? Does the MP3 file will repeat when the music finish?

Thanks

Leon
Title: Re: DPH-125MS mp3 hold setting
Post by: Mlachake on September 21, 2009, 05:17:37 PM: The recommended MP3 musical format is an 8 KHz sample rate and uses Mono channel. In this format, MP3 music has a smaller size and the system has a longer playing time before looping back to the beginning. Maximum is 200Kb.
Title: Re: DPH-125MS mp3 hold setting
Post by: leon on September 23, 2009, 02:27:00 PM: I still couldn't make it work. I upload the file, select MP3 from hold tone. Whether anywhere else I should setup?

Thanks

Leon
Title: Re: DPH-125MS mp3 hold setting
Post by: Mlachake on September 23, 2009, 02:54:23 PM: What do you hear on your side? Remember that Hold Music is for the party who puts the other party on hold. Simply put, it is you to listen to it if the other party puts you on hold. I know this sounds confusing, but that is how the Hold Music works with the DPH-125MS.
Title: Re: DPH-125MS mp3 hold setting
Post by: leon on September 24, 2009, 02:09:27 PM: I here dial tone. When I call party A, my side is 125MS, then I put him on hold, at this moment, party A listen the hold music and I here dial tone.

I upload mp3 file and change setting in my 125MS, party A still listen the deauflt music.
Title: Re: DPH-125MS mp3 hold setting
Post by: Mlachake on September 29, 2009, 12:00:48 PM: How about when the other party puts you on hold? Do you hear the mp3 music?
Title: Re: DPH-125MS mp3 hold setting
Post by: leon on October 01, 2009, 07:03:57 AM: No, I hear the other party's on hold music.

Thanks
Title: Re: DPH-125MS mp3 hold setting
Post by: Mlachake on October 01, 2009, 08:38:36 AM: Please call our dedicated voicecenter support line at 1-888-404-6262 Option 1 for further troubleshooting.