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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: Touchdown on October 09, 2009, 06:51:21 PM

Title: Can't ping/access DNS-323 from my home network
Post by: Touchdown on October 09, 2009, 06:51:21 PM: I have a couple of issues going on and would appreciate any help.

1. I'm able to access my 323 just fine on my main computer that has the router and 323 attached to it. However, when I right click on the folder there is NO option to allow me to set 'Sharing and Security'. It's just gone, not there. However, it is available on any of my other drives on that PC.

2. I'm not able to access the NAS from any other PC on my network. I've tried to ping it with no luck, have turned off windows firewall and anti-virus and I'm still not able to access it.

Any suggestions?
Title: Re: Can't ping/access DNS-323 from my home network
Post by: jamieburchell on October 11, 2009, 05:09:19 AM: If I understand correctly, you are trying to use "Sharing and Security" on your NAS folders from Windows? You can't share folders in this way as the system is Linux based and accessed in a different way over your network than you may expect. Shared folders must be setup through the NAS's web interface.

The other machines on your network that can't ping the NAS, are they wireless clients? Can they ping eachother? Can they ping the router? If they are wireless, it may be a setting in your router such as "Wireless Isolation" or similar blocking access to anything other than the router and internet. As far as I know however wireless isolation just stops wireless clients from seeing eachother.
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 11, 2009, 06:27:10 AM: Actually, wireless isolation should prevent the wireless clients from seeing the wired clients, that's it's primary use.
Title: Re: Can't ping/access DNS-323 from my home network
Post by: jamieburchell on October 11, 2009, 09:29:19 AM: I think this depends on the router as to how the isolation feature has been implemented.

For example, according to http://wireless.wikia.com/wiki/Wi-Fi Wireless isolation blocks peer-to-peer wireless networking and you can get routers with an isolation feature that blocks wireless to wired- most often found in hotspot routers.

Wireless isolation to stop wireless devices talking to each other
http://www.thinkbroadband.com/hardware/reviews/41-netgear-dg834g.html
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 11, 2009, 09:31:49 AM: I'm sure they come in both flavors. :)
Title: Re: Can't ping/access DNS-323 from my home network
Post by: Touchdown on October 11, 2009, 04:04:17 PM: Thanks so much for the reply. The other computer is connecting to the network wirelessly. I'm able to ping the router from that machine, but not able to ping the DNS.

Any other thoughts?
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 11, 2009, 04:07:39 PM: How about posting the output of an IPCONFIG /ALL from the two machines?
Title: Re: Can't ping/access DNS-323 from my home network
Post by: jamieburchell on October 12, 2009, 01:08:01 AM: Did you try looking in your router configuration for a "Wireless Isolation" setting or somesuch?
Title: Re: Can't ping/access DNS-323 from my home network
Post by: Touchdown on October 12, 2009, 06:24:29 AM: Thanks for the replies.

I'm using Tomoato firmware on a Linksys Router. I looked in the router settings and didn't see anything about Wireless Isolation (I did see something that said AP Isolation and that was set to the default of disabled).

Here are the resutls of the IPCONFIG/ALL from the host PC (the one with the router and DNS attached) as well as the laptop I'm trying to access it from.

HOST PC
Windows IP Configuration

Host Name . . . . . . . . . . . . : dell-9150
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connect
ion
Physical Address. . . . . . . . . : 00-13-72-0F-D2-8D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.108
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, October 12, 2009 4:10:19 AM
Lease Expires . . . . . . . . . . : Tuesday, October 13, 2009 4:10:19 AM

LAPTOP PC
Host Name . . . . . . . . . . . . : GATEWAYLAPTOP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1C-BF-C7-AC-71
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.130
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, October 12, 2009 9:17:01 AM
Lease Expires . . . . . . . . . . : Tuesday, October 13, 2009 9:17:01 AM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) 82566MC Gigabit Network Con
nection
Physical Address. . . . . . . . . : 00-E0-B8-D0-5A-8B
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 12, 2009, 06:42:45 AM: Are you sure of the IP address of the DNS-323? Failure to ping is almost always a firewall issue. I also find the comment that you can't ping your Default Gateway odd, that's also typically a firewall issue.

Just out of curiosity, have you tried a wired connection from that laptop to see if that behaves in a different manner?

If you can't ping both ways between those machines by name, you need to adjust whatever firewall component is blocking that access.
Title: Re: Can't ping/access DNS-323 from my home network
Post by: Touchdown on October 12, 2009, 07:01:53 AM: Thanks for the suggestion on trying wired. I just tried that and it's working perfectly from a wired connection.

So....that brings us back to wireless...what would be going on that it works from wired but not wireless?
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 12, 2009, 07:29:17 AM: There are two possibilities I can think of.

1. You're actually connected to the wrong wireless network.
2. Your firewall is blocking the wireless access.
Title: Re: Can't ping/access DNS-323 from my home network
Post by: jamieburchell on October 12, 2009, 08:23:44 AM: Touchdown - I've just re-read your post but can't see any mention of if you can actually ping your router from your wireless clients? I wouldn't have thought your router was blocking ping requests because you can ping it from your PC. I would have thought it unlikely that you would be able to access the internet from these wireless machines if you couldn't ping your router, but you can? Definately check which wireless network you're on!
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 12, 2009, 08:26:08 AM: That's starting to be the likely possibility. ;)
Title: Re: Can't ping/access DNS-323 from my home network
Post by: Touchdown on October 12, 2009, 03:27:28 PM: Some more pieces of the puzzle...

I'm definatley connected to the correct network. Checked that numerous times :)

I just tried to ping the DNS from a 2nd laptop and that WORKED!

However, still not able to ping the DNS from this Gateway brand laptop that I originally posted about.

I am able to access the internet from that PC

I'm not able to ping that Gateay laptop from the main PC (times out)

I am able to ping the 2nd laptop from the main PC

So...something is going on with that 2nd (gateway brand) laptop
Title: Re: Can't ping/access DNS-323 from my home network
Post by: gunrunnerjohn on October 12, 2009, 03:55:35 PM: If you're connected to the right network, the top suspect he is some sort of firewall component.

Maybe you could post a HiJack log?