D-Link Forums
The Graveyard - Products No Longer Supported => DNS-323 => D-Link Storage => Beta code! => Topic started by: paulmedynski on December 18, 2009, 06:20:42 PM
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Hardware version: B1
Firmware version: 1.08b8
Hard drive info:
Slot Vendor Model Serial Number Size
Right Seagate ST3500418AS 9VM2ABCR 500 G
Left Seagate ST3500418AS 9VM2AN27 500 G
Problem Type:
UPnP video streaming.
Problem Description:
I have several video files that will play on my Xbox 360 when reading them from a USB drive, but they do not play when streamed via UPnP from my DNS-323. The Xbox can connect to the DNS-323 and I can see the videos in question, but when I go to play them, I receive error code 69-C00D36BE indicating that the video "may not be supported". Again, these videos all play on the Xbox 360 without a hitch when I put them on a USB drive and plug it into the Xbox.
The details of the above error code are copied below from here:
http://support.xbox.com/support/en/us/xbox360/kb.aspx?ID=948719&lcid=1033&category=hardware
Error code: 69-C00D36BE
Reason for the error:
This error message is a general message that appears when nothing else handles the error code.
What to try:
This content may not be supported. For more information, visit the following Xbox Web site: http://www.xbox.com/support
Function Tested:
Not sure what you're looking for in this section.
Test Procedure:
1. Copy video onto DNS-323 and make it available via the UPnP media server.
2. Copy same video onto a USB stick.
3. Plug USB stick into Xbox 360 and play video successfully.
4. Browse DNS-323 media catalogue via Xbox 360's Media Library, find video, attempt to play it, and receive error code 69-C00D36BE
I'll post an update after I try a few more things.
-Paul
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Try this:
When Video File is in the DNS, rename it so that the total # of characters in the FilePath + FileName
is less than 70 chars.
I noticed that some of my long named Video would not play, but If I shortened the name
and the refreshed the uPnP list. the Video would play fine.
the thumb rule I use is:
If the name of the video File is not Fully displayed in the XBOX360, when on the last screen before playing the file. the Filepath/Name is too long....
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Thanks Buhric,
I suspected something like this after coming across this article:
http://forums.dlink.com/index.php?topic=3664.0
The videos in question are definitely in a few nested folders, some of which have long names.
So, can anyone from D-Link confirm if this is a problem with the Xbox or the DNS? UPnP is a text-based HTTP-ish protocol, so there shouldn't be any path/filename length limits. Somebody's implementation is obviously weak.
Hmm... is the D-Link UPnP implementation source available? Not sure if it falls under the GPL that the kernel does.
-Paul
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you should be aware that there are certain file types that the Xbox will only play through USB, and will not play over network connection.
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I'm having a similar problem on my DNS-343 - same error code from the XBox 360 - 69-c00D36BE. I'm testing it out at the moment - bit annoying that I can share the same files through media center or through Media Player and have them work but I think that's because they're transcoded when using these... anyhow, I've a list of the exact file types and details of what the XBox 360 supports, and the files I'm trying to play ARE listed as supported (and work via a directly linked external drive). Via uPNP from my DNS-343 it doesn't work - and I'm using the latest firmware with a fresh RAID5 volume. Very annoying. The problem doesn't seem to be name leangth for me, although that's a valid point. It just seems to hate some files and not others!!! I thought it might be the XBox 360 802.11g wireless but even when directly connected via data cable it has the same problem.
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Oh - I should also mention that those same files that won't play on the XBox 360 do play on the DSM-750 network media player. Unfortunately, I can't have that particular device in the same room as the XBox 360 because the frickin' remotes of both devices turn on/off the other!!!!! So annoying.
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Ah crap, I take it all back. I renamed one of the files and stuck it in a folder close to the root and the stupid thing worked on the xbox. I guess the xbox just isn't very tolerant of long file names on uPNP shares!