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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: wmh on December 28, 2009, 01:12:26 PM

Title: Windows e-mail client causing disconect - any help?
Post by: wmh on December 28, 2009, 01:12:26 PM

I have recently purchased a dir-655 router. My previous wireless networked fine but since acquiring the 655 I now have repeated disconnects throughout the day.

One of the causes (there may be more) is when my wife's netbook using XP and Outlook Express does a send/receive.

Is there anything I can do to prevent this?

WMH

Title: Re: Windows e-mail client causing disconect - any help?
Post by: jenhansen on December 29, 2009, 11:37:57 AM

I am having the same problem. Curious if you resolved it?  I am actually waiting for 3rd tier tech support to call me back on this issue. Hopefully they are able to help...

Title: Re: Windows e-mail client causing disconect - any help?
Post by: wmh on December 30, 2009, 08:24:04 AM

No, I haven't been able to resolve this yet. Please let me know if Tech Support were able to help you.

Kind Regards,

WM Hull

Title: Re: Windows e-mail client causing disconect - any help?
Post by: jenhansen on December 30, 2009, 03:07:57 PM

YES!  An update to my firmware!  It is beta firmware. You need to get all the way to level 3 tech support.  You can also download here:

ftp://dlink.com/downloads

Select the dir 655 router folder.

Download the following for the dropped connections:  dir655_fw_132b09NA_beta

It was like MAGIC and ended TONS of frustration!!!

Title: Re: Windows e-mail client causing disconect - any help?
Post by: wmh on December 30, 2009, 05:12:36 PM

Unfortunately I have the latest beta but still have the problem. Would anyone else have any ideas?

Title: Re: Windows e-mail client causing disconect - any help?
Post by: jenhansen on December 30, 2009, 09:21:06 PM

It was that specific beta - there are several versions. That's the one for dealing with dropped connections.  Are you sure you have that specific version?

Other than that - I'm of no more assistance. :o(

Title: Re: Windows e-mail client causing disconect - any help?
Post by: wmh on December 31, 2009, 05:28:42 AM

No I don't have that specific version. I tried to connect to ftp://dlink.com/downloads as suggested to download the beta version but can't connect to that page. Do I have the right link?

WMH

Title: Re: Windows e-mail client causing disconect - any help?
Post by: anonposter on December 31, 2009, 06:16:25 AM

This is pretty funny.  I never noticed it but you are right.  I'm on Windows 7 64bit with Outlook 2007.  When I send/receive mail and shut down the email client, my wireless radio restarts on the router.  I can't believe I didn't notice this before but there it is in the log and reproduceable.

I won't download "beta" firmware on this router.  I'll await the new Dlink approved firmware.

Title: Re: Windows e-mail client causing disconect - any help?
Post by: wmh on January 02, 2010, 06:27:15 AM

It's not just my wife's netbook, I discovered that doing a send/receive on all of the Outlook clients on any computer connected to our wireless network causes a disconnect.

I have downloaded the latest beta firmware at ftp://ftp.dlink.com/Gateway/dir655/Beta/Firmware/ but this has not fixed the problem.

Does anyone have any idea why checking e-mail would cause this problem?

Title: Why would checking e-mail cause a wireless disconnect?
Post by: wmh on January 02, 2010, 02:54:08 PM

I have searched forums and googled but cannot find an explanation why any time a pc on my network checks e-mail using outlook the wireless disconnects? Can anyone help me troubleshoot this? I have the latest beta firmware installed>