• February 28, 2025, 02:30:57 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Cannot get HP Photosmart 7960 to work!!  (Read 9887 times)

aronsonstack

  • Level 1 Member
  • *
  • Posts: 9
Cannot get HP Photosmart 7960 to work!!
« on: April 05, 2010, 05:19:38 PM »

When adding this printer, I don't see it listed, so I've been clicking HAVE DISK, and inserting the install cd, but it says it cannot find the driver. I can't find it either when I'm manually drilling into the folders, they're just empty.

The install CD does it automatically when I install this printer directly to the pc. It prints and I can vouch that it works. Been using it for years. Even if I drill into the folders by going to the programs folder and digging in the HP folder, I can't find the drivers.. these folders are empty.

Any advice?
Logged

gunrunnerjohn

  • Level 11 Member
  • *
  • Posts: 2717
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #1 on: April 05, 2010, 05:29:40 PM »

When you browse to the DNS-323, do you see the lp printer there?  Note that you must see the printer to connect to it.

Logged
Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

aronsonstack

  • Level 1 Member
  • *
  • Posts: 9
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #2 on: April 05, 2010, 05:32:12 PM »

Yes, I do see it. It's the only way it allows you to move forward where you can scroll down the printer list.
Logged

gunrunnerjohn

  • Level 11 Member
  • *
  • Posts: 2717
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #3 on: April 05, 2010, 06:47:09 PM »

I wonder if there's something about the printer that isn't compatible, or perhaps the drivers?  I've seen discussions of printers that won't work.
Logged
Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

thegreatnorth

  • Level 1 Member
  • *
  • Posts: 1
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #4 on: April 05, 2010, 08:20:36 PM »

I have always pointed my printer port to the DNS-323 instead of browsing for it.

1. Connect printer to PC via USB and install printer driver and make sure its working. How you would normally install in windows. (sounds like you already did this)

2. Disconnect USB cable from PC and connect DNS-323 then restart DNS-323.

3. Access your printer properties in Windows (right-click on printer, properties) and click "Ports" tab. Click "Add Port..." button, Choose "Local Port" in the list and click "New Port..." then type the IP address or Network Name (whatever you named it) of you DNS-323 and click "OK". Restart Windows, then try a test print.

Example: \\192.168.0.199\lp or \\dlink-323\lp). Restart Windows then try a test print.
I have an Samsung Laser connected to it now with a Local Port of \\192.168.0.3\lp I did try my old Photosmart 7760 before and it worked, but I remember my brother having problems with a certain HP, don't remember which one though.
Logged

aronsonstack

  • Level 1 Member
  • *
  • Posts: 9
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #5 on: April 07, 2010, 06:14:28 PM »

I have always pointed my printer port to the DNS-323 instead of browsing for it.

1. Connect printer to PC via USB and install printer driver and make sure its working. How you would normally install in windows. (sounds like you already did this)

2. Disconnect USB cable from PC and connect DNS-323 then restart DNS-323.

3. Access your printer properties in Windows (right-click on printer, properties) and click "Ports" tab. Click "Add Port..." button, Choose "Local Port" in the list and click "New Port..." then type the IP address or Network Name (whatever you named it) of you DNS-323 and click "OK". Restart Windows, then try a test print.

Example: \\192.168.0.199\lp or \\dlink-323\lp). Restart Windows then try a test print.
I have an Samsung Laser connected to it now with a Local Port of \\192.168.0.3\lp I did try my old Photosmart 7760 before and it worked, but I remember my brother having problems with a certain HP, don't remember which one though.

How do I try a test print? I'm just opening notepad and writing a few letters and then go to print, but in the drop of  printers for me to choose from, I don't see my photosmart 7960. Does this mean it didn't work?
Logged

gunrunnerjohn

  • Level 11 Member
  • *
  • Posts: 2717
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #6 on: April 07, 2010, 06:18:56 PM »

You'll see an LP printer.

Mine says lp on DLINK, and DLINK is the name of my DNS-323.
Logged
Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

fordem

  • Level 10 Member
  • *****
  • Posts: 2168
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #7 on: April 07, 2010, 06:42:30 PM »

How do I try a test print? I'm just opening notepad and writing a few letters and then go to print, but in the drop of  printers for me to choose from, I don't see my photosmart 7960. Does this mean it didn't work?

The procedure outlined requires you to edit an existing working instance of the printer - the procedure does not change the name of the printer or remove it from the dropdown list - if you follow the procedure it WILL be there and it WILL be called whatever it was called before you edited it.
Logged
RAID1 is for disk redundancy - NOT data backup - don't confuse the two.

aronsonstack

  • Level 1 Member
  • *
  • Posts: 9
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #8 on: April 07, 2010, 07:07:31 PM »

The procedure outlined requires you to edit an existing working instance of the printer - the procedure does not change the name of the printer or remove it from the dropdown list - if you follow the procedure it WILL be there and it WILL be called whatever it was called before you edited it.

Okay, I will try the whole thing over again. BTW, when the USB is plugged into the NAS, at the admin webpage, it properly detects it and shows photosmart 7900 series in the printer info. Is that odd?
Logged

aronsonstack

  • Level 1 Member
  • *
  • Posts: 9
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #9 on: April 07, 2010, 08:39:23 PM »

The procedure outlined requires you to edit an existing working instance of the printer - the procedure does not change the name of the printer or remove it from the dropdown list - if you follow the procedure it WILL be there and it WILL be called whatever it was called before you edited it.

Thank you! I got it to work! My mistake was that I was not editing an existing working instance of a printer as you said. I was simply going to the printers and faxes folder, then going to file and server properties.

Anyway, I followed the directions again to a T, however, when I restarted windows, the HP was showing as offline. I had to right click and make it online. At first I thought it did not work, but I waited and waited and waited and finally the printer reacted. I guess printing over network is not as fast.

Anyway, so I assume the negative thing about this method is that you have to do this whole process for each computer you want to print from? Whereas ideally, the other method you can just browse the network for the printer and then install the proper drivers. Please let me know if my assumptions are correct, or if there is something else easier.

Thanks again!
Logged

fordem

  • Level 10 Member
  • *****
  • Posts: 2168
Re: Cannot get HP Photosmart 7960 to work!!
« Reply #10 on: April 08, 2010, 05:22:21 AM »

BTW, when the USB is plugged into the NAS, at the admin webpage, it properly detects it and shows photosmart 7900 series in the printer info. Is that odd?

Yes, that's "odd", but then it's the HP that is saying - this is what I am - the important thing though is that it is recognized.

Thank you! I got it to work! My mistake was that I was not editing an existing working instance of a printer as you said. I was simply going to the printers and faxes folder, then going to file and server properties.

Anyway, I followed the directions again to a T, however, when I restarted windows, the HP was showing as offline. I had to right click and make it online. At first I thought it did not work, but I waited and waited and waited and finally the printer reacted. I guess printing over network is not as fast.

Anyway, so I assume the negative thing about this method is that you have to do this whole process for each computer you want to print from? Whereas ideally, the other method you can just browse the network for the printer and then install the proper drivers. Please let me know if my assumptions are correct, or if there is something else easier.

Thanks again!

You're welcome - and yes, in my experience, network printing tends to be slower than direct printing, that's just the way it is - the "offline" thing will happen occasionally, just set it back online and you should be fine.

And - again - yes - you do have to go through this long convoluted process on each system, but that is actually more of an HP issue than it is a D-Link issue, and relates to the way HP installs their drivers.  I get to do that with other brands of print servers when installing HP printers.
Logged
RAID1 is for disk redundancy - NOT data backup - don't confuse the two.