Maybe I'm blind but as far as I can tell you have no feature based forum. I mean sure you have forums about features but you have to go looking under the perfect Header usually under the exact model of a product. What I'm talking about is a section regarding any feature, current or dreamed up, that can be or is applicable to multiple lines of your products.
I appreciate and understand the importance of specifiying make and model for support purposes but also understand you need a information soup section section that offers a more broad spectrum of topics.
I appologize if you have one that I just haven't seen but if you haven't I'm sure we would all appreciate it.
Also, a direct link to your forums under support would be nice. I ended up giving up and finding them via Google before I remembered you again had to go to a 'specific model' and then look under support. Again this is way to specific of a link and doesn't go along with the norm.
People want things the way they know them, even if the way they know them is inefficient or out dated.