That is not the ugliest rack I have ever seen, but I am at a slight loss as to how those pics are supposed to help me.
Egress means that port is a member, if the tag box is checked that is a tagged port, is the tag box is not checked it is an untagged port.
And as far as getting help from D-Link, the right way of doing that is to call the TS line based on product and region. Log into support.dlink.com and we can get you headed to the right number.