For those following this continuing saga: I packed up the defective router and returned it on December 16. My new router arrived on Christmas Eve by UPS! I was getting ready to go out of town on the 26th, so I decided not to unwrap it until I got back from vacation.
After reading everyone's horror stories, I seriously considered taking it to Office Max, telling them I got it for Christmas and didn't want it, asking if I could get store credit then using the credit to get a another brand.
But I talked myself out of that idea, thinking they'd probably trace the UPC number to DLINK and find out all about my router problems.
So, today, I decided to take my chances with this router. First, I checked the serial number on the box to make sure they didn't just shrink wrap my old one and send it back to me. But no, it was a different serial number. So, I installed it with the CD, same as before, and it's working! So far.
If you don't hear from me again, you'll know that everything worked out well this time. Otherwise, I'll be back, with more stories of battles with customer service.
Fingers crossed for a good outcome, and best wishes to everybody on the forum for good connections and happy working routers in the new year.
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Topic: Ongoing problems (Read 11440 times)