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[tony.vargas]

One of my clients needs Call Pickup (sometimes referred to as directed pickup).  This is a critical function of most offices and I wonder where this is in the upgrade path.  Hopefully sooner than later.  This is a function that could end up costing sales as almost all my clients use this feature.

FYI:  If a call is ringing on a phone(s), someone who hears it can use call pickup to answer the call even though it was not ringing on their phone.  A way most offices handle call coverage.  Most systems like Cisco, Avaya and open source systems will do this as well as all PBX systems.

I am aware of the ability to assign multiple users and such and in fact use this for other locations but it does not provide the needed flexibility.

Hope to hear soon.

Thanks.

[Mlachake]

The Voice Center system does not support that feature at the moment. A request to include the Call Pickup feature has been submitted to the Product Management team for consideration in future system updates.