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Author Topic: Unable to recognize internet connectioin with SmartConnect modem  (Read 3608 times)

rgkdvm

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Unable to recognize internet connectioin with SmartConnect modem
« on: May 31, 2011, 10:40:03 AM »
When installing the DIR-615, router installs, but error msg that there is no internet connection.  SmartConnect is plugged into the WAN and I have tried the ethernet cable to the computer in spots 1 & 2.  Good connection when SmartConnect modem is connected to computer directly.

615's Internet indicator will turn green for a while, usually less than a minute or two, then flashes, then may actually cause the routers status indicator to flash off, then back on.  Like a reset.

Is there any known issues with the SmartConnect modems?  Installation wizard tells me I have the latest firmware installed.
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FurryNutz

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Re: Unable to recognize internet connectioin with SmartConnect modem
« Reply #1 on: May 31, 2011, 03:42:35 PM »
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Hard Harry

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Re: Unable to recognize internet connectioin with SmartConnect modem
« Reply #2 on: June 01, 2011, 12:13:24 AM »
Quote from: rgkdvm on May 31, 2011, 10:40:03 AM
When installing the DIR-615, router installs, but error msg that there is no internet connection.  SmartConnect is plugged into the WAN and I have tried the ethernet cable to the computer in spots 1 & 2.  Good connection when SmartConnect modem is connected to computer directly.

615's Internet indicator will turn green for a while, usually less than a minute or two, then flashes, then may actually cause the routers status indicator to flash off, then back on.  Like a reset.

Is there any known issues with the SmartConnect modems?  Installation wizard tells me I have the latest firmware installed.

What is a smart connect modem? Do you have a model number? Need more info
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