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[Zaye Ciel]

Background: This weekend, I lost my internet connection at home. I called my ISP and they sent someone over. The guy rewired the entire house (our ISP is also our tv cable provider), because he felt that our signal was probably weak due to the wiring. Long story short, after two hours of rewiring and fixing the cable outside out house (chewed through by a squirrel), he said the modem's signal was back to normal and left.

The problem:
When I plugged the router; however, it refused to hold the internet connection for more than a few seconds. On the front panel, the planet-shaped light turned orange, then blue (for a few seconds) and then turned off entirely. I tried another few times and got the same result. At best, it stayed connected for a minute, until I rebooted my computer. The laptops in our house do read the presence of the router, so it's safe to assume that the problem lies with the router's capacity to receive the signal.

Steps taken:

• Unplugged the router, unplugged the modem. Waited. Plugged the router, plugged the modem. (And vice-versa)
• Changed the ethernet cable to a new one
• Tried using the USB cable instead of an ethernet cable
• Let the router rest (unplugged) overnight

Unfortunately, nothing I tried did any good. The router just won't seem to take the internet connection.

Any advice on what I should try?

Thanks,

- Zaye

[FurryNutz]

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?


Does a direct connection to the modem from the PC work? Main reason if globe is orange is that signal from modem isn't getting through, modem isn't working right or lan cable between modem and router isn't good.

Did the tech test the modem after he rewired everything?

Try a Factory reset the router after resetting the ISP modem.

[Zaye Ciel]

I'll update this reply when I get home and have the missing information, but for now:

What Hardware version is your router?
What Firmware version is currently loaded?

What ISP Service do you have? I use cable.
What ISP Modem do you have? It's a stand-alone model.


Does a direct connection to the modem from the PC work? Yes, it works fine.
Main reason if globe is orange is that signal from modem isn't getting through, modem isn't working right or lan cable between modem and router isn't good. The globe won't even turn on anymore. The modem works, the ethernet cable got changed because I figured the cable might have been faulty.

Did the tech test the modem after he rewired everything? He tested the modem, but he did not check the router.

Try a Factory reset the router after resetting the ISP modem. Apparently my mother tried this last night and it did not do anything.

[FurryNutz]

Also, What ISP Modem make and model do you have?
What part of the world are you?

[Zaye Ciel]

Thank you for your help. After dealing with D-link's tech support on the phone for an hour, it was determined that the router was, for lack of a better word, kaput. It was still under warranty so we're sending it out to be replaced.

[FurryNutz]

Keep us posted. You'll like it. It is a good router. I like mine.