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Author Topic: Revert back to SP1 after installing SP2  (Read 4609 times)

Neoteric

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Revert back to SP1 after installing SP2
« on: February 18, 2009, 08:55:54 AM »
OK after upgrading to SP2 all our clients are complaining because of the removal of the voice Barge In feature.  Is there a way to revert back to SP1.  Our clients hate waiting for the attendant to stop talking.

Thanks.
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Mlachake

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Re: Revert back to SP1 after installing SP2
« Reply #1 on: February 19, 2009, 08:49:45 AM »
Sorry, there is no way to revert back to SP1. I would like to point out that voice burge-in is not supported only during the AA greetings. Voice is still supported only after the AA greetings completes. However, DTMF burge-in is still supported in SP2. Callers can still burge-in by dialing the intended extension at any time during the AA greetings. As I said, callers have to wait for the AA to finish before they can use the voice command.
« Last Edit: February 19, 2009, 11:55:00 AM by Mlachake »
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Neoteric

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  • Posts: 13
Re: Revert back to SP1 after installing SP2
« Reply #2 on: February 19, 2009, 10:43:44 AM »
Thanks for the information on SP2.  It is unfortunate that the voice barge-in was removed, as our clients liked that the most.  We would really like it back.

Thanks
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Mlachake

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Re: Revert back to SP1 after installing SP2
« Reply #3 on: February 19, 2009, 11:47:05 AM »
Sorry, there is no way to revert back to SP1. Please bear in mind that voice burge-in is not available during the AA greetings. Voice is still supported only after the AA greetings completes. On the other hand, DTMF burge-in is still supported in SP2. Callers can still burge-in by dialing the intended extension at any time during the AA greetings.
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